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When we perform a system update to MyPMS we are often times updating many files including web content and javascript. If your browser doesn't automatically check for new updates you may still be using a cached copy and experience problems or quirks. If ...
The first step in making a 'Direct bill' relationship with a Company is creating a Company record in the Setup area. Go to SETUP | RELATIONSHIPS | COMPANIES. This creates the Company relationship, extends credit to the Company, opens an AR Account and app...
HOW DO I UNDERSTAND THE MESSAGE STRUCTURE OF THE MICROS 2700/3700/4700 INTERFACE THAT WE UTILIZE FOR POSTINGS FROM AIREUS AND OTHER CLOUD POS SYSTEMS? The following message types are utilized in IP-based interface communication based on the MICROS class...
MYPMS FOLIO - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Folio Screen: KNOWLEDGEBASE ARTICLES: Room Rent wasn't posted, How do I manually charge Room Rent? [https://su...
Latitude and Longitude - if you upload your property to the Global Booking systems, then you must enter your property's Latitude and Longitude. This will indicate your location by many trael systems and is also used to create a list of Airports in the ...
MYPMS EDIT TAB - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Edit Screen: KNOWLEDGEBASE ARTICLES: MOVING OR EDITING A BOOKING BETWEEN ROOMS, TYPES, OR DATES [https://su...
MYPMS FOLIO - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Night Audit Screen: Knowledgebase Articles: MANAGER'S REPORTANDTHE NIGHT AUDIT SUMMARY OF FOLIO POSTINGS SENT...
MYPMS RATES - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Rate Setup Screens: KNOWLEDGEBASE ARTICLES: How do I add another Rate Plan option to a Room Type in MyPMS? [ht...
If an XML developer sends the CVV2 in the xml message, BookingCenter will use it to transact the deposit. However, it would be advantageous only if a Site were using MyCard (Payment Gateway product) to actually process a deposit at time of booking. If not...
In order to accommodate a custom report, you will have to format what fields you want and how you would like them laid out. A 'prose' description, such as a written summary, is not adequate for designing a custom report. What does work is a visual descrip...
There is no way to 'Add a Direct Bill Payment' to a House Account folio at this time (we are working on it, though). In the meantime, if your House Account charges need to be Direct Billed to a Company for payment later on, here is what we recommend: Cr...
When you unlink a reservation from a group, the group booking data is no longer linked to the booking. The booking details will remain the with the Individual after it is unlinked. To unlink an individual booking from a Group booking, follow these steps...
Because the A/R (accounts receivables area) will allow multiple payments to a "DB:" to be posted to a _SINGLE FOLIO_, the A/R is a 'dynamic' statement. If these payments are posted 'along the way', the A/R will reference a folio that may have additional...
There are three ways to make a booking. All three open to same NEW BOOKING window. For step-by-step instructions, go to the online manual at New Booking [https://docs.bookingcenter.com/display/MYPMS/New+Booking] * Booking By Inquiry * Booking By Av...
The Folio is a powerful and flexible tool for applying charges and payments to a customer's bill. Each Individual and Group booking has a Folio Tab in the Booking Screen. All Charges and Payments will appear in the Primary Folio and can be modified easily...
When implementing an XML interface, there is a setting that a property can choose to 'automatically assign a room' to an online booking or not. This choice can have ramification to an XML developer, so read the article on this choice at: https://support.b...
WEBINAR RECORDING - JULY 9, 2014 TAKE THE NEXT STEP IN GLOBAL DISTRIBUTION. GET MORE OUT OF YOUR OTA CHANNELS! The BookingCenter Contract Rates Program facilitates a direct connection for preferred placement on major OTA search engines like Booking.co...
This article covers two networks we receive requests for channel connections from consistently and the reasons they have not been included in our Global Booking Networks to date: AIRBNB is aimed at private accommodation hosts, but an increasing number o...
Individual Letters: Customize your letters with Merge Fields To create or edit any letter, go to SETUP | PARAMETERS | LETTERS. See Add Letters [https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/46/] and, Customize and Edit Letters ...
WHY DO I SEE MULTIPLE AUTHORIZATIONS IN MANAGE CREDIT CARDS, WHEN USING MYCARD, AND HOW DOES THIS AFFECT MY GUEST? Properties will notice that often times, when using MyCard, that the Manage Credit Card screen shows multiple authorizations, as well as t...
Learn how to use functions and features, get tips on Bookings and Rate management and learn strategies for managing your online bookings. We are continually adding tutorials to our YouTube channel, so check back frequently for new additions. Visit yout...
LETTERS - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the Letters: KNOWLEDGEBASE ARTICLES: CREATING AND EDITING LETTERS Add Letters [https://support.bookingcenter.com/index.php...
REPORTS- TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the Reports: KNOWLEDGEBASE ARTICLES: What types of Accounting Reports does MyPMS provide? [https://support.bookingcenter.com/...
All group bookings must have at least a Soft or a Hard Allocation, for at least one Room Rype, for each day of the group. Room Type allocation is set up during the group booking process in the Group Booking Wizard, but can be edited at any time in the Edi...
When a room is marked as Out of Order status, the room will not be offered as an available room to be assigned for reservations or check-ins for the effective dates. Additionally, the room will not be counted in your occupancy statistics. The room will be...
BookingCenter provides an API__(Application Programming Interface) to interact with our Property management Systems and our Central Reservation Service. The XML we provide allows us, or your developer, to create your own unique 'wrapper' (or 'web service'...
The Booking Engine can be enabled to display a drop-down menu so that your visitors can select a specifc Room Type to see a calendar of availabilty for that Type. For Desktop users, choose _Parameters_|_ Internet Configurations_ | _Online Config_ and th...
There times when a user wants to charge an Item and write their own _description_ for the charge at time of entry. Thus, you should set up a MISC Inventory Item to use for this feature. To use the MISC Inventory Items feature Effectively Setup up: 1. MI...
OTA Contract Rates: Support Tickets Because each OTA Contract Rate Enrollment and/or OTA Contract Rate issue tends to be quite intricate, we ask that all communication be kept to the BookingCenter Support Ticket system. Not only does it keep our convers...
OTA Contract Rates - How do you know where your property is in the enrollment process? * The entire enrollment process for any OTA Contract Rate program is documented on the Support Ticket assigned to your property for that particular OTA. * Please ...
Congratulations! You have now made the decision to sell your property's inventory online other than on your own website, and have those online bookings download directly into your BookingCenter software. This is the next step to exposing your property to ...
If you have joined the GDS Network, but you are finding that your GDS bookings may not be populating as much as you would like them to be, here are a few tips: 1.) Make your GDS profile more descriptive, exact, well-rounded. Make sure to describe your r...
WHAT ISINTERFACING AND MAPPING? INTERFACING simply means connecting two different systems connect with one another. MAPPING refers to entering the same codes in both systems so that they connect and synch information like rates and availability. Corre...
BookingCenter supports a remote system sending a CRM Guest ID to the individual BookingCenter 'Booking Engine' or a Portal Booking Engine to requests.bookingcenter.com to pass off a CRM guest identifier and pick it up with the booking message when/if the ...
Each night that Night Audit runs, there is an email generated by BookingCenter that is titled "CHARGE FOLIO RESULTS FOR". This email lists the in-house rooms, guest names, and amount charged to each folio via the 'Charge Folios' proces...
ALLOCATE SPECIFIC ROOM TYPES,ROOMS AND RATES TO AGENT CHANNELS A Room Type/Rate Plan allocation controls the availability of Rooms and the Rates you offer to each channel. Room Type/Rate Plan allocations are also used to sell packages, discounted rates ...
WHY IS THERE A DISCREPANCY BETWEEN THE RESERVATIONS CREATED TIME AS DISPLAYEDIN MYPMS AND THEBOOKING.COM EXTRANET? If you are a Booking.com OTA Contract Rate property that is interfacing with BookingCenter's PMS software, you may see that there is a dis...
_OTA Contract Rates: What things are controlled in the MyPMS and what things are still controlled in the extranet?_ When your property decides to interface your OTA (Online Travel Agent) extranet with their BookingCenter PMS system, there are several co...
OTA CONTRACT RATES: HOW TO MANAGE BOOKINGS MADE PRIOR TO YOUR CURRENT OTA CONNECTION When property adds an interface to a connection, this for all intensive purposes is considered a brand new connection. This is true when you add BookingCenter as your i...
_OTA Contract Rates: Your Role as the Property Between an OTA and BookingCenter_ Upon starting and maintaining a relationship with your OTA Contract Rate program and BookingCenter, here are a few things that will help you understand your role in the con...
BookingCenter supports a feature called "Maximum Book Ahead Days" (it's set in the Setup area under Settings | Booking Engine Settings) to dis-allow an online booker from booking more than x days in the future (though not less than 365). Keep in mind, thi...
WHAT IS EMV "CHIP AND PIN" AND WHAT DOES IT MEAN FOR MYCARD? There is a regulatory change occurring in North America where the liability for fraudulent credits cards containing a 'chip' will shift with the advent of the 'EMV' change. EMV is the global st...
Since OS X Mountain Lion, the Mac defaults to preventing applications from unidentified developers or sources from being launched. You'll discover the message in OS X 10.8 when you try to launch BookingCenter for the first time. You'll get an alert dialog...
Booking.com changed the way they send email addresses for guests who book rooms at your hotels. They used to send the actual guest email adddress (such as me@gmail.com), and now they send an 'alias' email address that looks like this: 200158071-qu9v.4kqw....
BookingCenter's products - MyPMS, Desktop PMS, and Channel Manager Tool - can maintain separate deposit and cancellation policies in the following places: * Inside your PMS (for example, one confirm letter has a 50% deposit and another can be setup to ...
WHAT IS THE GROUP BOOKING ENGINE? The Group Booking Engine is an online booking engine that offers a central location for individuals to book a room as part of a Group Reservation. By logging in to a secured area, bookings can be viewed and added to a gr...
If you are having issues with the Expedia retail site displaying your Availability, Rates, Inventory (ARI) correctly, please follow the steps outlined below so we may troubleshoot where the disconnect is happening. * If you are searching for your prope...
Some customers send Letters (such as Confirmation Letters, Group Contracts, Registration Letters, etc) to email addresses that aren't valid, but don't receive a 'bounce back' notification. They want to know 'Why?' No one will really know with 100% certa...
The Tape Chart has a variety of powerful features that make managing booking and availability easy and efficient. To learn more about the Tape Chart Functions, see Tape Chart [https://docs.bookingcenter.com/display/MYPMS/Tape+Chart] in the MyPMS User Manu...
BookingCenter maintains a certified, 2-way complete PMS interface to the SynXis CRS and the Sabre Hospitality systems, based on the HTNG OTA certification spec. Each year we have to update the certification with Sabre, and we use this location to post our...
FREQUENTLY ASKED QUESTIONS ABOUT THE BOOKINGCENTER-EXPEDIA DIRECT CONNECTION HOW DO I GET STARTED WITH MY EXPEDIA DIRECT CONNECTION? If you DO NOT have an account with Expedia, go to Expedia | New Account Setup [https://docs.bookingcenter.com/display/...
PLEASE SEE THESE TOP HELP ARTICLES FOR THE EXPEDIA DIRECTION CONNECTION WITH BOOKINGCENTER PMS PRODUCTS. ------------------------- SETUP AND ACTIVATION * If you DO NOT have an account with Expedia, go to Expedia | New Account Setup [https://docs.bo...
We have noticed a few key occurrences where your rates on the Mr and Mrs Smith retail site may appear to be incorrect or not matching within MyPMS. This is likely due to three key factors that are specific to Mr and Mrs Smith and are as follows: * Th...
Can I sell in a foreign currency via Booking.com? There are a number of properties outside the United States that do, or wish to, sell in US dollars. For example, you can sell and are set-up for USD within BookingCenter, but are located in Argentina. So...
There are many questions around minimum length of stay (minLOS) requirements and how this works within the product and the various distribution channels. This often stems from the key difference between a "stay through" minimum length of stay and an "arri...
BookingCenter works with revenue and yield management companies to allow external systems to publish rates inside of BookingCenter. When theese external systems decide to alter rates, based on their business intelligence, they post new rates values per th...
Prep Work Before Installing a BookingCenter Call Accounting System Get to know the layout of the PBX to server to LAN lines. Does it have two DB9 (typical serial PC port connectors)? Usually, older PBX systems will be configured with a DB25 connector an...
The American Express credit card can only be used to authorize and pay bookings with durations less than 100 days if the property is set up as a Lodging account (most BookingCenter customers are). This is a technical limitation in the AX specification, as...
If you receive a reservation from Booking.com and it has no credit card information, this is because of a setting within the Booking.com extranet. If you wish to disable this feature, please login to your Booking.com extranet and you will be able to edi...
How can I participate in the Travelzoo program? _The Travelzoo Hotel Platform was introduced to complement their current product mix, and more importantly to further support their hotel partners throughout the year. They recently launched the new Travel...
When we activate a BookingCenter property, we add the main user to the 'company' so that that user can login to https://support.bookingcenter.com [https://support.bookingcenter.com] and 'Submit a Ticket' to our support staff and track issues with answers....
Bookingcenter provides an API (application programmable interface) for marketing systems that perform loyalty tracking. This allows our customers to work with numerous 'loyalty' systems as well as their own. Basically, all Bookings get posted to an outsid...
The 'paying' of a Direct Bill (whether the folios have been placed into a Statement or are in 'un-statemented invoices') is intended to be made by a qualified accounting person _AFTER_ the charges and payments have been finalized with the Company offered ...
Apple consistently tightens up its quarantine provisions (what they call 'Gatekeeper') in order to stop malicious software from being downloaded and installed on a Mac. if you can't open your BookingCenter Desktop Mac OS X download, because of an error (u...
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