Knowledgebase
Balance a Folio at Check out or Night Audit
Posted by Erica Johnson on 12 Sep 2015 09:24 AM

The Folio of every Guest Booking, Group Booking and House Account MUST BE BALANCED on the departure date in order to check-out a guest AND to complete the Night Audit. A guest due to check out with an unbalanced folio will appear in the Night Audit under "Clear Folo".

Each Individual and Group booking has a Folio Tab in the Guest Booking Details.To manage the folio of a Guest Booking, locate the booking and then click on the Folio Tab in the Booking Details.

To check out a booking, the guest folio must be balanced to insure that all all payments due and that the guest balance is at $0 at checkout. Balancing the folio can be accomplished in several ways by adding charges, applying payments, giving refunds, giving discounts, etc.

The system provides two methods to  insure that all Folios are balanced and all payments are received before a guest can check out and the system date can be incremented to the next day.

The two methods are:

  1. Balance Folio at Check out
  2. Balance Folio in Night Audit

For step-by-step instructions on how to balance the folio and examples see online manual Balance Folio

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