ONLINE BOOKING CANCELLATIONS AND FEES (WEBSITE, GDS OR OTA CHANNELS)
Any booking made outside your property, or via your website, through
the GDS or OTA Channels, are considered the primary travel
relationship (or channel) between the guest and that GDS/...
WHAT IS THE BEST WAY TO CANCEL, MODIFY, OR 'NO SHOW' A GDS OR OTA
BOOKING?
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If a guest contacts you directly to modify or cancel a future
reservation, please direct them to make the modification or
cancellation with the agent they created the booking...