The Global Distribution System (GDS) is an international,
interconnected network of traditional travel agents and online travel
agent (OTA) websites. Because the traditional GDS systems are only a
fraction of the ways people research and book travel these...
ONLINE BOOKING CANCELLATIONS AND FEES (WEBSITE, GDS OR OTA CHANNELS)
Any booking made outside your property, or via your website, through
the GDS or OTA Channels, are considered the primary travel
relationship (or channel) between the guest and that GDS/...
To manage rooms and rates to your Front Desk, GDS or Website from
MyPMS, you have three choices.
1. AGENT ALLOCATIONS: Go to Setup | Relationships |Agent
Relationships. Use the 'allocation' method to allocate your Room
Types, at specific Rates, to each ...
BookingCenter gives you the flexibility to allocate special rates,
rooms, and number of rooms to each specific agent. This is especially
helpful when off-setting some costs that come with certain agents.
RATE LOADING FOR AGENTS (ALSO KNOWN AS CHANNELS):...
WHAT IS THE BEST WAY TO CANCEL, MODIFY, OR 'NO SHOW' A GDS OR OTA
BOOKING?
*
If a guest contacts you directly to modify or cancel a future
reservation, please direct them to make the modification or
cancellation with the agent they created the booking...
It is not infrequent that we receive a question from a customer - the
guest checked in and said they paid Expedia/Travelocity/etc and they
don't need to pay me. Is this correct?
The answer to this question is simple: If you have NOT signed a
specific co...
HOTWIRE'S CONTRACT RATE PROGRAM AND YOUR BOOKINGCENTER SOFTWARE SYSTEM
Below are very specific steps you need to follow to assure your
successful enrollment in the XML Interface in between Hotwire and
BookingCenter.
Please note BookingCenter is availa...
HOW CAN I PARTICIPATE IN THE AGODA.COM NETRATE PROGRAM?
[HTTPS://DOCS.BOOKINGCENTER.COM/DISPLAY/MYPMS/AGODA+NET+RATE+PROGRAM]
Agoda is one of Asia's top hotel booking sites. Please find the steps
below to enrol your hotel with Agoda. Once you are live al...
HOW TO DETERMINE WHAT SOURCE GENERATED A BOOKING: WEBSITE, GDS
NETWORK, OTACONTRACTRATE, NEGOTIATED RATE, IN-HOUSE PROMOTIONS?
Because bookings come from BookingCenter form numerous places, it can
be hard to differentiate between different types of booki...
It is not uncommon for a customer who is switching to BookingCenter to
already use another company's Channel Manager to connect to an OTA
Contract Rate, such as Booking.com or Expedia.
To avoid disruptions or problems, you will have to inform your Marke...
All GDS booking will have a similar confirmation number. Something
like 9M519LP2AN1W (a mix of letters and numbers). The GDS entity that
makes the booking usually has no reference to this booking number and
instead reference their own internally created b...
Webinar Recording - May 6, 2014
Take control of Agent Allocations and maximize online distribution in
your MyPMS system. Learn how to setup your agents and allocations to
make managing online bookings easy. Perfect for new users or those of
you who may ...
WEBINAR RECORDING - JULY 9, 2014
TAKE THE NEXT STEP IN GLOBAL DISTRIBUTION. GET MORE OUT OF YOUR OTA
CHANNELS!
The BookingCenter Contract Rates Program facilitates a direct
connection for preferred placement on major OTA search engines like
Booking.co...
If you have joined the GDS Network, but you are finding that your GDS
bookings may not be populating as much as you would like them to be,
here are a few tips:
1.) Make your GDS profile more descriptive, exact, well-rounded. Make
sure to describe your r...
ALLOCATE SPECIFIC ROOM TYPES,ROOMS AND RATES TO AGENT CHANNELS
A Room Type/Rate Plan allocation controls the availability of Rooms
and the Rates you offer to each channel. Room Type/Rate Plan
allocations are also used to sell packages, discounted rates ...
WHY IS THERE A DISCREPANCY BETWEEN THE RESERVATIONS CREATED TIME AS
DISPLAYEDIN MYPMS AND THEBOOKING.COM EXTRANET?
If you are a Booking.com OTA Contract Rate property that is
interfacing with BookingCenter's PMS software, you may see that there
is a dis...
OTA CONTRACT RATES: HOW TO MANAGE BOOKINGS MADE PRIOR TO YOUR CURRENT
OTA CONNECTION
When property adds an interface to a connection, this for all
intensive purposes is considered a brand new connection. This is true
when you add BookingCenter as your i...
_OTA Contract Rates: Your Role as the Property Between an OTA and
BookingCenter_
Upon starting and maintaining a relationship with your OTA Contract
Rate program and BookingCenter, here are a few things that will help
you understand your role in the con...
Booking.com changed the way they send email addresses for guests who
book rooms at your hotels. They used to send the actual guest email
adddress (such as me@gmail.com), and now they send an 'alias' email
address that looks like this:
200158071-qu9v.4kqw....
TO IMPLEMENT A CLOSE-OUT:
With an ARI connection with Expedia, a property cannot request a Close
Out (stop sell) through Expedia. We have to apply it on the PMS side.
1.) Login to Sabre using your ID.
2.) Go to property profile.
3.) Manager -> Ava...
If you are having issues with the Expedia retail site displaying your
Availability, Rates, Inventory (ARI) correctly, please follow the
steps outlined below so we may troubleshoot where the disconnect is
happening.
* If you are searching for your prope...
PLEASE SEE THESE TOP HELP ARTICLES FOR THE BOOKING.COM DIRECTION
CONNECTION WITH BOOKINGCENTER PMS PRODUCTS.
-------------------------
SETUP AND ACTIVATION
*
If you DO NOT have an account with Booking.com, go to Booking.com |
New Account Setup
[htt...
FREQUENTLY ASKED QUESTIONS ABOUT THE BOOKINGCENTER-EXPEDIA DIRECT
CONNECTION
HOW DO I GET STARTED WITH MY EXPEDIA DIRECT CONNECTION?
If you DO NOT have an account with Expedia, go to Expedia | New
Account Setup
[https://docs.bookingcenter.com/display/...
PLEASE SEE THESE TOP HELP ARTICLES FOR THE EXPEDIA DIRECTION
CONNECTION WITH BOOKINGCENTER PMS PRODUCTS.
-------------------------
SETUP AND ACTIVATION
*
If you DO NOT have an account with Expedia, go to Expedia | New
Account Setup
[https://docs.bo...
We have noticed a few key occurrences where your rates on the Mr and
Mrs Smith retail site may appear to be incorrect or not matching
within MyPMS.
This is likely due to three key factors that are specific to Mr and
Mrs Smith and are as follows:
* Th...
Can I sell in a foreign currency via Booking.com?
There are a number of properties outside the United States that do, or
wish to, sell in US dollars. For example, you can sell and are set-up
for USD within BookingCenter, but are located in Argentina. So...
There are many questions around minimum length of stay (minLOS)
requirements and how this works within the product and the various
distribution channels. This often stems from the key difference
between a "stay through" minimum length of stay and an "arri...
HOW DO I GET STARTED WITH MY BOOKING.COM DIRECT CONNECTION?
*
If you DO NOT have an account with Booking.com, go to Booking.com |
New Account Setup
[https://docs.bookingcenter.com/display/MYPMS/Booking.com+%7C+New+Account+Setup]
*
If you DO have ...
If you receive a reservation from Booking.com and it has no credit
card information, this is because of a setting within the Booking.com
extranet.
If you wish to disable this feature, please login to your Booking.com
extranet and you will be able to edi...
How can I participate in the Travelzoo program?
_The Travelzoo Hotel Platform was introduced to complement their
current product mix, and more importantly to further support their
hotel partners throughout the year. They recently launched the new
Travel...
Currently SynXis does not support restrictions via derived rates.
Rates from BookingCenter to SynXis for derived rates will correctly
display, but not restrictions (Closed to Arrival, minimum length of
stay, closed flag).
For example, if you are sending...
We offer a full host of online distribution connections and programs.
Boost your online marketing strategy with GDS Distribuiton, OTA
Connections, and Meta Search.
Offer unique rates and availability to multiple online channels with
our Channel Manager ...
If you are using the "Reservation request" feature of airbnb, and a
guest made a reservation request prior to making the booking, Airbnb
_holds_ that room availability for 24hrs. This gives the guest a
booking _if they_ confirm within that 24 hour time pe...
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