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Knowledgebase : GDS and OTA Channels
The Global Distribution System (GDS) is an international, interconnected network of traditional travel agents and online travel agent (OTA) websites. Because the traditional GDS systems are only a fraction of the ways people research and book travel these...
ONLINE BOOKING CANCELLATIONS AND FEES (WEBSITE, GDS OR OTA CHANNELS) Any booking made outside your property's website through the GDS or OTA Channels, considers the primary travel relationship (or channel) to be between the guest and that GDS/OTA source....
To manage rooms and rates to your Front Desk, GDS or Website from MyPMS, you have three choices. 1. AGENT ALLOCATIONS: Go to Setup | Relationships |Agent Relationships. Use the 'allocation' method to allocate your Room Types, at specific Rates, to each ...
BookingCenter gives you the flexibility to allocate special rates, rooms, and number of rooms to each specific agent. This is especially helpful when off-setting some costs that come with certain agents. RATE LOADING FOR AGENTS (ALSO KNOWN AS CHANNELS):...
WHAT IS THE BEST WAY TO CANCEL OR MODIFY A GDS OR OTA BOOKING? * If a guest contacts you directly to modify or cancel a future reservation, please direct them to make the modification or cancellation with the agent they created the booking with. For e...
It is not infrequent that we receive a question from a customer - the guest checked in and said they paid Expedia/Travelocity/etc and they don't need to pay me. Is this correct? The answer to this question is simple: If you have NOT signed a specific co...
HOTWIRE'S CONTRACT RATE PROGRAM AND YOUR BOOKINGCENTER SOFTWARE SYSTEM Below are very specific steps you need to follow to assure your successful enrollment in the XML Interface in between Hotwire and BookingCenter. Please note BookingCenter is availa...
HOW CAN I PARTICIPATE IN THE AGODA.COM NETRATE PROGRAM? [HTTPS://DOCS.BOOKINGCENTER.COM/DISPLAY/MYPMS/AGODA+NET+RATE+PROGRAM] Agoda is one of Asia's top hotel booking sites. Please find the steps below to enrol your hotel with Agoda. Once you are live al...
HOW TO DETERMINE WHAT SOURCE GENERATED A BOOKING: WEBSITE, GDS NETWORK, OTACONTRACTRATE, NEGOTIATED RATE, IN-HOUSE PROMOTIONS? Because bookings come from BookingCenter form numerous places, it can be hard to differentiate between different types of booki...
It is not uncommon for a customer who is switching to BookingCenter to already use another company's Channel Manager to connect to an OTA Contract Rate, such as Booking.com or Expedia. To avoid disruptions or problems, you will have to inform your Marke...
All GDS booking will have a similar confirmation number. Something like 9M519LP2AN1W (a mix of letters and numbers). The GDS entity that makes the booking usually has no reference to this booking number and instead reference their own internally created b...
Webinar Recording - May 6, 2014 Take control of Agent Allocations and maximize online distribution in your MyPMS system. Learn how to setup your agents and allocations to make managing online bookings easy. Perfect for new users or those of you who may ...
WEBINAR RECORDING - JULY 9, 2014 TAKE THE NEXT STEP IN GLOBAL DISTRIBUTION. GET MORE OUT OF YOUR OTA CHANNELS! The BookingCenter Contract Rates Program facilitates a direct connection for preferred placement on major OTA search engines like Booking.co...
If you have joined the GDS Network, but you are finding that your GDS bookings may not be populating as much as you would like them to be, here are a few tips: 1.) Make your GDS profile more descriptive, exact, well-rounded. Make sure to describe your r...
ALLOCATE SPECIFIC ROOM TYPES,ROOMS AND RATES TO AGENT CHANNELS A Room Type/Rate Plan allocation controls the availability of Rooms and the Rates you offer to each channel. Room Type/Rate Plan allocations are also used to sell packages, discounted rates ...
WHY IS THERE A DISCREPANCY BETWEEN THE RESERVATIONS CREATED TIME AS DISPLAYEDIN MYPMS AND THEBOOKING.COM EXTRANET? If you are a Booking.com OTA Contract Rate property that is interfacing with BookingCenter's PMS software, you may see that there is a dis...
OTA CONTRACT RATES: HOW TO MANAGE BOOKINGS MADE PRIOR TO YOUR CURRENT OTA CONNECTION When property adds an interface to a connection, this for all intensive purposes is considered a brand new connection. This is true when you add BookingCenter as your i...
_OTA Contract Rates: Your Role as the Property Between an OTA and BookingCenter_ Upon starting and maintaining a relationship with your OTA Contract Rate program and BookingCenter, here are a few things that will help you understand your role in the con...
Booking.com changed the way they send email addresses for guests who book rooms at your hotels. They used to send the actual guest email adddress (such as me@gmail.com), and now they send an 'alias' email address that looks like this: 200158071-qu9v.4kqw....
TO IMPLEMENT A CLOSE-OUT: With an ARI connection with Expedia, a property cannot request a Close Out (stop sell) through Expedia. We have to apply it on the PMS side. 1.) Login to Sabre using your ID. 2.) Go to property profile. 3.) Manager -> Ava...
If you are having issues with the Expedia retail site displaying your Availability, Rates, Inventory (ARI) correctly, please follow the steps outlined below so we may troubleshoot where the disconnect is happening. * If you are searching for your prope...
PLEASE SEE THESE TOP HELP ARTICLES FOR THE BOOKING.COM DIRECTION CONNECTION WITH BOOKINGCENTER PMS PRODUCTS. ------------------------- SETUP AND ACTIVATION * If you DO NOT have an account with Booking.com, go to Booking.com | New Account Setup [htt...
FREQUENTLY ASKED QUESTIONS ABOUT THE BOOKINGCENTER-EXPEDIA DIRECT CONNECTION HOW DO I GET STARTED WITH MY EXPEDIA DIRECT CONNECTION? If you DO NOT have an account with Expedia, go to Expedia | New Account Setup [https://docs.bookingcenter.com/display/...
PLEASE SEE THESE TOP HELP ARTICLES FOR THE EXPEDIA DIRECTION CONNECTION WITH BOOKINGCENTER PMS PRODUCTS. ------------------------- SETUP AND ACTIVATION * If you DO NOT have an account with Expedia, go to Expedia | New Account Setup [https://docs.bo...
We have noticed a few key occurrences where your rates on the Mr and Mrs Smith retail site may appear to be incorrect or not matching within MyPMS. This is likely due to three key factors that are specific to Mr and Mrs Smith and are as follows: * Th...
Can I sell in a foreign currency via Booking.com? There are a number of properties outside the United States that do, or wish to, sell in US dollars. For example, you can sell and are set-up for USD within BookingCenter, but are located in Argentina. So...
There are many questions around minimum length of stay (minLOS) requirements and how this works within the product and the various distribution channels. This often stems from the key difference between a "stay through" minimum length of stay and an "arri...
HOW DO I GET STARTED WITH MY BOOKING.COM DIRECT CONNECTION? * If you DO NOT have an account with Booking.com, go to Booking.com | New Account Setup [https://docs.bookingcenter.com/display/MYPMS/Booking.com+%7C+New+Account+Setup] * If you DO have ...
If you receive a reservation from Booking.com and it has no credit card information, this is because of a setting within the Booking.com extranet. If you wish to disable this feature, please login to your Booking.com extranet and you will be able to edi...
How can I participate in the Travelzoo program? _The Travelzoo Hotel Platform was introduced to complement their current product mix, and more importantly to further support their hotel partners throughout the year. They recently launched the new Travel...
Currently SynXis does not support restrictions via derived rates. Rates from BookingCenter to SynXis for derived rates will correctly display, but not restrictions (Closed to Arrival, minimum length of stay, closed flag). For example, if you are sending...
We offer a full host of online distribution connections and programs. Boost your online marketing strategy with GDS Distribuiton, OTA Connections, and Meta Search. Offer unique rates and availability to multiple online channels with our Channel Manager ...