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Knowledgebase : Channel Manager
(22)Setup, Demo, and General​Operations
Rates: How do I add Rates?
How secure are credit card transactions? Is BookingCenter PCI compliant? The Visa Stored Credential Mandate
(13)Allocation to Agent Channels
Online Bookings | Managing Rates and Availability to your Front Desk, Website, GDS and Global Booking Networks via MyPMS
Priceline Contract Rates | How do I participate in the Priceline Contract Rate Program?
(5)Accounting and Tax Issues
Desktop PMS Reports | How can I see a sample of some reports?
My property is tax inclusive and I need to change my tax rate. How do I update it properly
(4)Point of Sale/MyCard (credit​cards, hardware, etc.)
How secure are credit card transactions? Is BookingCenter PCI compliant? The Visa Stored Credential Mandate
Mixing Credit Card machines with use of Add Receipts using AuthNet
(13)Website Bookings
How do I tell my webmaster how to put 'Book Now' buttons on my website?
Online Bookings: How do I cancel a Website, GDS or Global Booking Network Booking?
(3)Training
How do I learn on my own?
Can I get on-site training?
(4)Reporting
Desktop PMS Reports | How can I see a sample of some reports?
Reports | High Balance Report
(1)Security and Encryption
Right to be Forgotten by a Guest, How Can BookingCenter Assist?
(2)Letters and Guest Marketing
Can I run a Guest Marketing campaign with the Management Tool?
Survey guests for pubic health or legal compliance (COVD-19 health survey, for example)
(1)Backups
How is my data backed up in the Management Tool?
Updates and Upgrades
(13)Travel Agents
GDS and OTA Bookings | What can they do for me?
Online Bookings | Cancellations and Fees

Yield Management Module - Using Automated Yield Management
MyPMS and Management Tool customers can use automated yield management via the Yield Management Module. Details can be found at: http://www.bookingcenter.com/interfaces-and-modules/yield-management/ [http://www.bookingcenter.com/interfaces-and-modules/...
Booking.com Direct | Discrepancy with booking times
WHY IS THERE A DISCREPANCY BETWEEN THE RESERVATIONS CREATED TIME AS DISPLAYEDIN MYPMS AND THEBOOKING.COM EXTRANET? If you are a Booking.com OTA Contract Rate property that is interfacing with BookingCenter's PMS software, you may see that there is a dis...
How to Add a User to Your Support Area Login
When we activate a BookingCenter property, we add the main user to the 'company' so that that user can login to https://support.bookingcenter.com [https://support.bookingcenter.com] and 'Submit a Ticket' to our support staff and track issues with answers....
Tax Rounding Using Discreet and Bundled Taxes
Properties can place many tax values on their RENT Item (rate applied as a Charge nightly). BookingCenter rounds most currencies to the third decimal point, to leave a 2-decimal value. We follow the generally-accepted norms in how rounding occurs: .005 up...
mybooking Log records via Self Check-in and eSign events
With the release of Self Checkin [https://www.bookingcenter.com/selfcheckin/] and eSign [https://www.bookingcenter.com/esign-digital-document-signing/], it is possible to send your Guests to https://mybooking.bookingcenter.com [https://docs.bookingcenter....
Virtual Credit Cards, Authorizations, and Payments from OTAs
When a property participates in a 'Merchant Model' program, the credit card provided with the booking will be issued by the OTA, or merchant, such as Expedia or Booking.com. Thus, you are guaranteed to get paid, but the card will not be the card of the Gu...