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Knowledgebase : Channel Manager > Setup, Demo, and General Operations
Go to SETUP|RATES|DEFAULT RATES Click ADD to enter a new Rate. Each Rate will have an ID and a Description. IDs cannot contain spaces or symbols (Letters and Numbers Only) and should be in CAPS. Rates are either PER PERSON, or FLAT RATE. 1. Per Pe...
HOW SECURE ARE CREDIT CARD TRANSACTIONS? IS BOOKINGCENTER PCI COMPLIANT? The BookingCenter system is behind our corporate firewall, runs with strict security permissions, and is monitored 24 hours a day, 7 days a week by our staff in Canada, Australia, a...
How can I find a demo of the BookingCenter Management Tool product ? To demo the BookingCenter Management Tool web based software go to http://www.bookingcenter.com/demo/
USER MANUALS FOR BOOKINGCENTER MANAGEMENT TOOL For Management Tool customers, there is a User Manual posted online here: https://docs.bookingcenter.com/display/MTOOL/Channel+Manager+User+Manual [https://docs.bookingcenter.com/display/MTOOL/Channel+Manage...
Differences between Management Tool and Management Tool Pro The differences between Management Tool and Management Tool Pro. The basic Management Tool product is perfect for managing online sales (ie, a 'Booking Engine') and/or a GDS and Global Bookin...
How can I use prepaid vouchers for payment in BookingCenter There is a solution to accepting a voucher/gift certificate number as a payment type on the BookingCenter booking engine. For this discussion we will use the term voucher to represent a payme...
How do I add a Pet Fee for online bookings for Management Tool or Management Tool Pro? There are 2 ways to add a 'pet fee' to online bookings: 1) Using Per Person Rates. If you want to set the pet fee up to be a per day fee, then setup your ...
Here is what you do to make an availability change in the Members Area. This can be done to close out dates when you are booked: 1) Login to the Members Area at: https://members.bookingcenter.com [https://members.bookingcenter.com] 2) Click Availabili...
PLACING TYPE, THUMBNAIL, AND PROPERTY IMAGES IN THE MEMBERS/SETUP AREAS Each Room type is allowed 1 image. In some cases, it is attractive to make a collage of images. If you are selling through the GDS, you are NOT allowed to use collages - each Room mu...
MyPMS and Management Tool customers can use automated yield management via the Yield Management Module. Details can be found at: http://www.bookingcenter.com/interfaces-and-modules/yield-management/ [http://www.bookingcenter.com/interfaces-and-modules/...
The Owners Module is intended to be used to manage accounts per "OWNER". Individual "Owners" can be added to a Room manually or via an import routine as described at: Preparing Your Owners for Importing Into BookingCenter [https://support.bookingcenter...
ALLOCATE SPECIFIC ROOM TYPES,ROOMS AND RATES TO AGENT CHANNELS A Room Type/Rate Plan allocation controls the availability of Rooms and the Rates you offer to each channel. Room Type/Rate Plan allocations are also used to sell packages, discounted rates ...
Booking.com changed the way they send email addresses for guests who book rooms at your hotels. They used to send the actual guest email adddress (such as me@gmail.com), and now they send an 'alias' email address that looks like this: 200158071-qu9v.4kqw....
When we activate a BookingCenter property, we add the main user to the 'company' so that that user can login to https://support.bookingcenter.com [https://support.bookingcenter.com] and 'Submit a Ticket' to our support staff and track issues with answers....
Manage and prepare for OVER bookings from Networks such as OTAs and GDS' All BookingCenter systems have a Room, a Room Type, and Rate called OVER. None of these can be edited or deleted, as the Central Reservation Service uses these to assign any
If a customer request their "Right to be Forgotten", we send them to the Property who _may_ had a booking with them, and that property can remove them, as documented in the Privacy Page below. Thus, the right can be retrieved via the place the Guest made ...
With the release of Self Checkin [https://www.bookingcenter.com/selfcheckin/] and eSign [https://www.bookingcenter.com/esign-digital-document-signing/], it is possible to send your Guests to https://mybooking.bookingcenter.com [https://docs.bookingcenter....
Properties are required by some public health jurisdictions to survey their Guests prior to welcoming them. Below are the typical approaches to these needs and how our tools can assist: The most common approach to including a 'pre-arrival' survey is to ...
BookingCenter's supported EMV device [https://www.bookingcenter.com/point-of-sale-hardware-and-forms/]s use manual batch processes. We do not support 'auto batching' for EMV MyCard [https://docs.bookingcenter.com/display/MYPMS/MyCard+EMV] to avoid the nee...
The email fields in our Desktop PMS, Channel Manager, and MyPMS systems we support for BOOKINGS, SUPPORT, and BILLING notificartions are intended to be _single_ email addresses only. There are times when customers need these to go to multiple email addr...
If you see a maintenance screen when trying to load a BookingCentrer web page, click FORCE REFRESH on your browser to see if it's a 'stale' page from an older event. Our maintenance messages are normally no more than a few minutes, yet if a 'stale' browse...