Survey guests for pubic health or legal compliance (COVD-19 health survey, for example)
Posted by Jeff Tweddale on 24 Nov 2020 05:54 PM

Properties are required by some public health jurisdictions to survey their Guests prior to welcoming them.  Below are the typical approaches to these needs and how our tools can assist:


The most common approach to including a ‘pre-arrival’ survey is to setup an Auto Letter to go to all arriving Guests via either email and/or SMS (1 day prior to arrival, for example). The Letters area provides easy formatting tools, so making complicated surveys using checkboxes, radial buttons, etc are all supported as it is an HTML editor. Learn more about setting up and scheduling Auto Letters here.



For properties using Self Check-in, the eSign document is a reliable method to include a survey, or any details that you want a Guest to sign or initial as proof of acceptance.  The eSign can be made required prior to allowing Self Check-in, and if used in conjunction with an Auto Letter (see below), can be sent to all arriving guests at a per-determined time via either email and/or SMS.



The most elegant way to survey Guests is using MyGuest. MyGuest makes creating interactive forms and menus easy.  For MyGuest customers, BookingCenter staff will assist with creating one appropriate to your needs, as we have for customers during the COVID-19 pandemic.  The beauty of this approach is that each completed ‘survey’ can be ‘linked’ to the booking automatically (viewable in the MyGuest tab of the booking), so it’s easy for your staff to see who has/not completed the Form.  And it’s interactive, so replying to a Guest who fills in your survey is easy by managing the ‘Request’ from within MyGuest.  These MyGuest Request forms can also be embedded into any Letter or eSign document, as well.


See an example of a COVID-19 health questionnaire here.


If you wish to make clear to Guests that they will have to participate in, or complete, a survey (such as a COVID-19 health survey, for example) prior to booking, then you might wish to use the Restriction Message to notify of this on the Booking Engine page.  This message is dynamic and is entered in Marketing And Policies.  Keep in mind, there is a ‘friction cost’ to providing this information during the process of selling a Guest a room, so proceed with a Booking Engine notice of health concerns warily.

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