RSS Feed
Knowledgebase : MyPMS

To edit an existing rate, go to SETUP| RATES | MANAGE RATES and then select the rate from the drop-down menu. Click the Edit button. You will see a screen with the current rates within a date range. Choose the date range you wish to change and edit acc...
HOW SECURE ARE CREDIT CARD TRANSACTIONS? IS BOOKINGCENTER PCI COMPLIANT? The BookingCenter system is behind our corporate firewall, runs with strict security permissions, and is monitored 24 hours a day, 7 days a week by our staff in Canada, Australia, a...
Customers will come to you from one of four places: * New bookings will come through your property's marketing efforts. Visitors to your website will click a 'Book It' or 'Check Availability' button to make and confirm their booking. We enable your we...
There are times when you may be experiencing issues with your MyPMS software that can be fixed by clearing the Cache in your website browsers.Typically, browser cache issues affect the system's ability to perform certain tasks. These issues include: ...
ONLINE BOOKING CANCELLATIONS AND FEES (WEBSITE, GDS OR OTA CHANNELS) Any booking made outside your property's website through the GDS or OTA Channels, considers the primary travel relationship (or channel) to be between the guest and that GDS/OTA source....
MANAGING GIFT CERTIFICATES ON A DAILY BASIS When you get a person who wants to BUY a Gift Certificate, sell them one in the House Accounts Screen (FRONT DESK | HOUSE ACCOUNTS). Make sure you place the Gift Certificate number in the Description field so ...
Many properties sell and accept Gift Certificates as a normal course of business. Here is how BookingCenter recommends doing this. Hint: Many of our properties use a spreadsheet (MS Excel or Lotus 1-2-3) to list the Gift Certificate they are selling and t...
There are times when you wish to completely duplicate a booking. To do so first load the existing source booking and from the Booking Data tab, click Clone Booking at the bottom in line with other buttons. Pressing the 'Clone Booking' button will make a...
Taxes are configured in the Setup area under SETUP|SETTINGS|TAX CONFIGURATION In North America, most businesses charge taxes _ON TOP OF_ their rates, as they do not advertise taxed rates. If you do not charge tax, don't tick either box for "Collect". If...
BookingCenter gives you the flexibility to allocate special rates, rooms, and number of rooms to each specific agent. This is especially helpful when off-setting some costs that come with certain agents. RATE LOADING FOR AGENTS (ALSO KNOWN AS CHANNELS):...
Any time a double-booking occurs, it is problematic for the Front Desk. These can happen because of online bookings or because of operator error. Please follow the below action plans depending on the source of the problematic booking: 1.) If a double-...
There are 3 ways to add a 'pet fee' to online bookings: 1) Using Per Person Rates. If you want to set the pet fee up to be a per day fee, then setup your system to use the term 'pets' as an extra person in place of the terms 'Children' or 'Infants' and ...
HOW DO I EDIT A BOOKING? * Choose the booking to be edited via a 'Search' or by finding it in the Tape Chart. * With the booking chosen, choose the 'Edit' tab of the booking. * In the Room Chart, simply click the current booking dates and then clic...
The Check Out feature (a button available on the Booking Data, Edit, and Room tabs of each booking) is only available on a Booking when two events have occurred: 1) the System Date is 'today'. In other words, the check out date is equal to the current S...
WHAT IS THE BEST WAY TO CANCEL OR MODIFY A GDS OR OTA BOOKING? * If a guest contacts you directly to modify or cancel a future reservation, please direct them to make the modification or cancellation with the agent they created the booking with. For e...
The on-line travel business is a very dynamic and continually evolving. Currently, there are four chief criteria to gain visible placement and improve your exposure; however, nothing is ever guaranteed. The very complex 'algorithms' that determine your pl...
To edit any letter in the MyPMS system, go to SETUP | PARAMETERS | LETTERS. FOLLOW THESE STEPS: * OPEN LETTER: choose the Letter you want to edit by clicking on the Letter I.D. or selecting it and choosing 'Edit'. The Letter will open in an Editor w...
If you ever can not release a Out Of Order (OOO) assignment 'normally', here is a way to do it. Find when the room started being set to OOO by using the Tape Chart and going backwards in time till the first date it was set OOO. Then, click on the Room a...
Bookings with Unassigned Rooms Because the MyPMS system allows one to book a 'Room Type' and not assign an actual Room until closer to check in, there can be times when the Tape Chart availability looks off or shows a 0 or -1, etc. This is usually it's ...
In the Edit Tab, you can modify the Arrival and Departure Dates, Room Type and Rates of a confirmed, unconfirmed or Active Booking. CHANGE THE ROOM TYPE OR ROOM WITH THE SAME BOOKING DATES If you only need to change the room and/or room type and the b...
To use this feature, you will first need to designate which Letter you will use as your Registration Card. * Create or edit the Letter you would like to use as your registration card. See Letters: Add Letters in MyPMS [https://support.bookingcenter.co...
TO ADD OR EDIT A ROOM, GO TO THE SETUP AREA. Click on SETUP | RATES | ROOMS and a list of Rooms of your current rooms will appear. TO EDIT THE INFORMATION IN A ROOM * Click on the Room ID and click Edit * Change information, Room Type and settin...
Travelers who make requests for rooms at your website can not over ride a 'Minimum or Maximum stay' restriction set for a specific rate for a specific date. But there are times when you may want to make guests aware that there are other rates they could b...
Customers often wish to understand daily and weekly rates come out different at times. The answer is usually because the Weekly rates are set differently than Daily rates. To learn, use the Manage Rates (https://members.bookingcenter.com/site_rate_detai...
QUICKLY LOCATE GUESTS WITH ACTIVE SEARCH AND SEARCH BOOKINGS IN MYPMS ACTIVE SEARCH ----------------- To quickly locate an "active guest', use the Active Search located next to the Quick list for "Arrivals", "Inhouse" and "Departures"at the top of the ...
Go to FRONT DESK | HOUSE ACCOUNTS and click on the Tab of Folio you need to close. To Close a House Account Folio, there must be at least one charge and payment and the folio must be balanced at $0. When the Folio is balanced, a "Close this Folio" butto...
When we perform a system update to MyPMS we are often times updating many files including web content and javascript. If your browser doesn't automatically check for new updates you may still be using a cached copy and experience problems or quirks. If ...
SET # OFDEFAULT Days in Tape Chart If you would like to set a new default number of days for the Tape Chart to appear everytime you log in and become the default display, then go to SETUP | PMS | SETUP. * Click the Edit button * In the first secti...
Rate Groups are used in group bookings to pull a set of rates for allocated rooms to the Agent: MyPMS. Each Default Rate you create may/may not belong to a Rate Group. If the Rates are in a Group, then those Rates will be applied to the various Room Types...
INTERFACING TO YOUR G/L (QUICKBOOKS, MYOB ACCOUNTEDGE, SAGE, PEACHTREE, ETC) First our disclaimer: The nature of hospitality financial tracking is mixed between accrual and cash accounting methodologies. For those users who want to use MyPMS to download...
Marketing to your guest database is a smart and easy way to increase bookings business. Your Guest and Booking database can be sorted by a variety of parameters, including source, guest type, arrival, departure date, state, city, room type booked, and mor...
WHAT IS AN OTA CONTRACTRATE OR A MERCHANT MODEL PROGRAM? OTA (Online Travel Agent) Contract Rate programs are direct contracts between your property and a mass internet travel agent such as Booking.com, Hotwire, Expedia, and Priceline. This direct cont...
There are three methods to block or close availabiity for one room or a group of rooms, for a specific time period. Choose the method that best fits the way you want to manage the Availability Block Out. Any one of these methods will block all availabilit...
There many be times when you receive a one payment several rooms and the payment needs to be divided up and applied to each of the guest bookings. To move a transaction from one booking to another booking, there must be a transaction created in the orig...
The first step in making a 'Direct bill' relationship with a Company is creating a Company record in the Setup area. Go to SETUP | RELATIONSHIPS | COMPANIES. This creates the Company relationship, extends credit to the Company, opens an AR Account and app...
The Revenue Report in MyPMS allows one to report on revenue made during a time period, by such factors as Company, Travel Agent, Source, Room type, etc. This report contains the following components with a breakdown of the logic applied to each component...
The Occupancy Forecast Report in MyPMS contains the following components with a breakdown of the logic applied to each component. As this report can be run with or without the 'Include Group Hard Allocations' the explanation will be broken into two uniq...
Properties have the ability to customize the order in which Room Types and Rooms display on the Booking Engine. TO CHANGE THE ROOM TYPE ORDER ON THE BOOKING ENGINE * Go to SETUP | RATES |ROOM TYPES * Click on the Room Type ID * Click the Edit Butt...
MyPMS and Management Tool customers can use automated yield management via the Yield Management Module. Details can be found at: http://www.bookingcenter.com/interfaces-and-modules/yield-management/ [http://www.bookingcenter.com/interfaces-and-modules/...
When BookingCenter saves a booking, we also save detailed tax information when booked via the Booking Engine. We break out and show the guests the taxes to be paid, according to the tax settings. This is done regardless of whether the property is set to '...
When a user books a Package rate - either in MyPMS or online via the Booking Engine - there is a Restriction message that highlights when a restriction, such as a Minimum or Maximum Stay or Closed to Arrival, is present for the booking. When the Package...
VERIFY IF AN EMAIL (CONFIRMATION, CANCELLATION, ETC) WAS SENT AND / OR RECEIVED There easy ways for a property manager to check to see if an email (confirmation, cancellation, etc) was sent by the BookingCenter system. 1) Use a CC and BCC solution such...
There is nothing static about hotel operations. Rooms change and Room Types get altered. Doing this in MyPMS is easy and can be done by the operator, but the user must have Manager level access to the Setup area. Rooms and Room Types can have 'sort' value...
MYPMS FOLIO - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Folio Screen: KNOWLEDGEBASE ARTICLES: Room Rent wasn't posted, How do I manually charge Room Rent? [https://su...
This sample file - attached here as 'sources.csv' - can be used to import all 'Sources' that a property wishes to use to record the source of each booking. Download, fill it in with your 'Sources' - 'sort order' if the order they will appear in the ...
HOW DO I GIVE A DISCOUNT TO THE GUEST? There are times when you need to provide a discount to a guest when a booking is created or after the booking has already been created.There are two options for giving a discount. The option you choose depends on whe...
MYPMS EDIT TAB - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Edit Screen: KNOWLEDGEBASE ARTICLES: MOVING OR EDITING A BOOKING BETWEEN ROOMS, TYPES, OR DATES [https://su...
MYPMS FOLIO - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Night Audit Screen: Knowledgebase Articles: MANAGER'S REPORTANDTHE NIGHT AUDIT SUMMARY OF FOLIO POSTINGS SENT...
MYPMS RATES - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Rate Setup Screens: KNOWLEDGEBASE ARTICLES: How do I add another Rate Plan option to a Room Type in MyPMS? [ht...
This page highlights the Top Help Articles users have found to be most usefull when working with the Packages Screen: KNOWLEDGEBASE ARTICLES: **Selling Packages Online** [https://docs.bookingcenter.com/display/MYPMS/Packages] Complete Guide to setup a...
MYPMS GROUP BOOKINGS - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Group Bookings Screen: KNOWLEDGEBASE ARTICLES: How do I manage folio charges on group bookings? [http...
PERFORMING A TRACEROUTE Traceroute is a common utility that determines the network route data is taking to a destination. It is available on all major Operating Systems. If you are using an Software as a Service (SAAS) product like MyPMS, BookingCenter ...
The 3 digit on the back of the card (4 digit on the front of American Express) is called the card security code and is typically referred to as a CVV2 code. This CVV2 code is used as an extra security precaution for online or other 'card not present' tran...
In order to accommodate a custom report, you will have to format what fields you want and how you would like them laid out. A 'prose' description, such as a written summary, is not adequate for designing a custom report. What does work is a visual descrip...
Manage rates and availability on your BookingCenter booking engine or BookingSuite/buuteeq website by managing the Room Type allocations in the Agent Relationships section of the Setup area. The rooms and rates that you allocate here will appear your gues...
There is no way to 'Add a Direct Bill Payment' to a House Account folio at this time (we are working on it, though). In the meantime, if your House Account charges need to be Direct Billed to a Company for payment later on, here is what we recommend: Cr...
Webinar Recording - May 6, 2014 Take control of Agent Allocations and maximize online distribution in your MyPMS system. Learn how to setup your agents and allocations to make managing online bookings easy. Perfect for new users or those of you who may ...
GETTING STARTED WITH AUTO LETTERS This function allows you to send automated "pre" and "post" stay emails to your guests based on date driven events such as, check-in or check-out date. Auto Letters is used in conjunction with the LETTERS Function to se...
When you unlink a reservation from a group, the group booking data is no longer linked to the booking. The booking details will remain the with the Individual after it is unlinked. To unlink an individual booking from a Group booking, follow these steps...
Because the A/R (accounts receivables area) will allow multiple payments to a "DB:" to be posted to a _SINGLE FOLIO_, the A/R is a 'dynamic' statement. If these payments are posted 'along the way', the A/R will reference a folio that may have additional...
There are three ways to make a booking. All three open to same NEW BOOKING window. For step-by-step instructions, go to the online manual at New Booking [https://docs.bookingcenter.com/display/MYPMS/New+Booking] * Booking By Inquiry * Booking By Av...
The Folio is a powerful and flexible tool for applying charges and payments to a customer's bill. Each Individual and Group booking has a Folio Tab in the Booking Screen. All Charges and Payments will appear in the Primary Folio and can be modified easily...
When bookings are made, there is a log saved for MyPMS users in the 'Edited By' column of the Log. Bookings made by your staff should be obvious, such as 'BOB_M' was made by your user Bob_M at that time specified. We define the other users you may notic...
Properties sometimes report that rooms that they have marked out of order aren't properly showing on the out of order report. The most common cause of this occuring is that the default rate plan assigned to the room type of the room not showing in the r...
Individual Letters: Customize your letters with Merge Fields To create or edit any letter, go to SETUP | PARAMETERS | LETTERS. See Add Letters [https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/46/] and, Customize and Edit Letters ...
WHY DO I SEE MULTIPLE AUTHORIZATIONS IN MANAGE CREDIT CARDS, WHEN USING MYCARD, AND HOW DOES THIS AFFECT MY GUEST? Properties will notice that often times, when using MyCard, that the Manage Credit Card screen shows multiple authorizations, as well as t...
Group Letters: Customize your letters with Merge Fields To create or edit any letter, go to SETUP | PARAMETERS | LETTERS. See Add Letters [https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/46/0/letters-add-letters-in-mypms] and Cus...
MERGE FIELDS - FINANCIALS To create or edit any letter, go to SETUP | PARAMETERS | LETTERS. See Add Letters [https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/46] and Customize and Edit Letters [https://support.bookingcenter.com/in...
REPORTS- TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the Reports: KNOWLEDGEBASE ARTICLES: What types of Accounting Reports does MyPMS provide? [https://support.bookingcenter.com/...
When a room is marked as Out of Order status, the room will not be offered as an available room to be assigned for reservations or check-ins for the effective dates. Additionally, the room will not be counted in your occupancy statistics. The room will be...
The “WARN ON CHECK-IN” flag gives you the option of setting a "warning" pop-up message when a specific Guest Type is checking in. With this option enabled any Guest Type that set to YES in 'Warn on Checkin' will automatically show a warning me...
House folios have the same functionality as the Guest folios, however they are NOT linked to a room number or Guest. House Account folios are useful when you have items other than Room related charges such as meals, point of sale items. This can be for an...
Customize a POS Receipt Letter to email or print from your House Accounts Folio to your POS printer. This new Letter Type, called "POS", is used in conjunction with the Print/Email function in the House Account. The POS Receipt is a Letter and is viewed a...
To create a Receipt for all or selected items in any House Account Folio, use the POS Receipt function located below the Folio, called "Print checked items to POS Printer". The Receipt is a Letter and is set up and customized in SETUP | PARAMETERS | LETTE...
Close-Out Dates on OTA Contract Rates: If you wish to CLOSE OUT dates on some/all of your contracted OTA (Online Travel Agents) Contract Rates, the common misconception is if the property allocates 0 rooms to the OTA Agent channel that the 0 setting wil...
Manage House Accounts with Search, Print and Email functions. To learn more on House Accounts and managing folios see, House Accounts Folios. [https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/587/] Go to FRONT DESK | HOUSE ACCOUNT...
OTA Contract Rates: Support Tickets Because each OTA Contract Rate Enrollment and/or OTA Contract Rate issue tends to be quite intricate, we ask that all communication be kept to the BookingCenter Support Ticket system. Not only does it keep our convers...
OTA Contract Rates - How do you know where your property is in the enrollment process? * The entire enrollment process for any OTA Contract Rate program is documented on the Support Ticket assigned to your property for that particular OTA. * Please ...
Congratulations! You have now made the decision to sell your property's inventory online other than on your own website, and have those online bookings download directly into your BookingCenter software. This is the next step to exposing your property to ...
If you have joined the GDS Network, but you are finding that your GDS bookings may not be populating as much as you would like them to be, here are a few tips: 1.) Make your GDS profile more descriptive, exact, well-rounded. Make sure to describe your r...
WHAT ISINTERFACING AND MAPPING? INTERFACING simply means connecting two different systems connect with one another. MAPPING refers to entering the same codes in both systems so that they connect and synch information like rates and availability. Corre...
Each night that Night Audit runs, there is an email generated by BookingCenter that is titled "CHARGE FOLIO RESULTS FOR". This email lists the in-house rooms, guest names, and amount charged to each folio via the 'Charge Folios' proces...
PACKAGE RATE PLANS NOW INCLUDE A LINK TO DISPLAY THE PACKAGE ITEMS WITH THE PRICE, THE QUANTITY, AND THE RECUR TIME. * The link is visible next to the Package Rate in the New Bookings and in the Booking Details when a Package Rate is chosen. * When ...
WHY IS THERE A DISCREPANCY BETWEEN THE RESERVATIONS CREATED TIME AS DISPLAYEDIN MYPMS AND THEBOOKING.COM EXTRANET? If you are a Booking.com OTA Contract Rate property that is interfacing with BookingCenter's PMS software, you may see that there is a dis...
OTA CONTRACT RATES: HOW TO MANAGE BOOKINGS MADE PRIOR TO YOUR CURRENT OTA CONNECTION When property adds an interface to a connection, this for all intensive purposes is considered a brand new connection. This is true when you add BookingCenter as your i...
_OTA Contract Rates: Your Role as the Property Between an OTA and BookingCenter_ Upon starting and maintaining a relationship with your OTA Contract Rate program and BookingCenter, here are a few things that will help you understand your role in the con...
For your security, the MyPMS Log in Session is set to automatically expire if the system remains idle between 5-60 minutes. This means that the User will be automatically logged out and returned to the MyPMS log in screen if the system remains idle for th...
The MyPMS system can be used on tablets and smartphone in many ways. The easiest way to do this for your specific 'device' (Android, Apple iPad, iPhone, BlackBerry, etc) is to read the instructions at: http://www.howtogeek.com/196087/how-to-add-websites-t...
WELCOME TO BOOKINGCENTER VIDEO TRAINING AND THE MYPMS BASIC FRONT DESK OPERATIONS SERIES. In part one of Basic Front Desk Operations, we will create a new booking, search for a booking and go over the check-in and check-out a Guest. Recommended for fi...
WHAT IS EMV "CHIP AND PIN" AND WHAT DOES IT MEAN FOR MYCARD? There is a regulatory change occurring in North America where the liability for fraudulent credits cards containing a 'chip' will shift with the advent of the 'EMV' change. EMV is the global st...
WHAT IS THE GROUP BOOKING ENGINE? The Group Booking Engine is an online booking engine that offers a central location for individuals to book a room as part of a Group Reservation. By logging in to a secured area, bookings can be viewed and added to a gr...
If you are having issues with the Expedia retail site displaying your Availability, Rates, Inventory (ARI) correctly, please follow the steps outlined below so we may troubleshoot where the disconnect is happening. * If you are searching for your prope...
Some customers send Letters (such as Confirmation Letters, Group Contracts, Registration Letters, etc) to email addresses that aren't valid, but don't receive a 'bounce back' notification. They want to know 'Why?' No one will really know with 100% certa...
The Folio of every Guest Booking, Group Booking and House Account MUST BE BALANCED on the departure date in order to check-out a guest AND to complete the Night Audit. A guest due to check out with an unbalanced folio will appear in the Night Audit under ...
When printing a guests folio properties may notice information in the header that says 'BookingCenter:Property Management Software - Print Folio' and at the url of the booking at the bottom of the page i.e. 'https://mypms.bookingcenter.com/tblfolioitemswr...
The Tape Chart has a variety of powerful features that make managing booking and availability easy and efficient. To learn more about the Tape Chart Functions, see Tape Chart [https://docs.bookingcenter.com/display/MYPMS/Tape+Chart] in the MyPMS User Manu...
FREQUENTLY ASKED QUESTIONS ABOUT THE BOOKINGCENTER-EXPEDIA DIRECT CONNECTION HOW DO I GET STARTED WITH MY EXPEDIA DIRECT CONNECTION? If you DO NOT have an account with Expedia, go to Expedia | New Account Setup [https://docs.bookingcenter.com/display/...
When we activate a BookingCenter property, we add the main user to the 'company' so that that user can login to https://support.bookingcenter.com [https://support.bookingcenter.com] and 'Submit a Ticket' to our support staff and track issues with answers....