How to Sell Through Wholesale and Call Center Agents and use the Agents Area at http://agents.bookingcenter.com/

For a call center application, or working with one or more Agents directly, a property (or group) can use the 'Agents Area' at: http://agents.bookingcenter.com/ to work 24 x 7 with their agent network.

Selling Through Agents and/or Call Centers
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An example of a Travel Agent / Call Center application can be seen and demonstrated online. Use of this 'Wholesale Agent' concept is available at no extra cost to BookingCenter customers. It simply becomes part of their Booking Engine. To see it in action, visit: http://requests.bookingcenter.com/enquiry.phtml?site=JEFTWE&agent=JEFF
Please, make a booking - use "Fax or Phone" as a payment type, so that you can complete the booking without entering a credit card. Buy a Room or a Package - these are allocated Rooms/Packages to this specific 'Agent' and there is no limit to how many rates or packages can be sold to the Agent - only how many rooms are actually available.

After making a booking, login to http://agents.bookingcenter.com/ and use the Agent code used in the booking example to view the booking.  See the bookings? A property can give access to their Agents to this area so that the Agent can track the status - and any changes - to their bookings from any web browser.

The demo above shows how a property (or group of properties) can work with Agents or Call Centers to view and manage the status of each booking and observe their commissions in real-time. It is a value-added service available at no extra cost to BookingCenter customers who use Agents.  Again, look at http://www.bookingcenter.com/demo/html/agents.html for more information on how we manage your Agents in BookingCenter and https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/355 for a HelpDesk article on the Wholesale Agent feature in more detail.

If your Agents or Call Centers want even more access to your properties, The LDS / Portal product offered by BookingCenter is a full-featured 'Call Center' application for aggregated property info and a way to book at preferred rates.

Mixing Local Agent bookings (ie, made in the PMS) with online agent bookings

Note that the online Agents area is only meant to report on bookings made by that Agent online.  Assigning a booking to an agent that you manually enter into the PMS will not make it appear for that online agent via their online Agents area.

If you wish to run a report that merges both online and manually entered PMS bookings, then use the Search Bookings Report, as it provides a list of both types of bookings for the same agent.  We do this because of how most of our customers use the online Agents area - only those made and 'owned' by the online agent are to appear there.  If you wish to make a booking on behalf of one of your online agents, use the Agents Area to do so the Agent can then 'manage' that booking you made for them online via the Agent ID/password they have.