HOW SECURE ARE CREDIT CARD TRANSACTIONS? IS BOOKINGCENTER PCI
COMPLIANT?
The BookingCenter system is behind our corporate firewall, runs with
strict security permissions, and is monitored 24 hours a day, 7 days a
week by our staff in Canada, Australia, a...
Sometimes properties take pre-authorizations on a credit card and the
'Credit Card Detail' screen will show the authorization number and
amount authorized (not settled). However, most pre-authorizations last
only for 3 days (BookingCenter cannot tell an e...
SWITCHING MERCHANT ACCOUNTS
When switching merchant accounts two things you need to be aware of:
1) Changing a MyCard profile and testing the new processor requires a
one-time charge of US$350. Talk to the new merchant provider who is
requiring this c...
HOW DO I CONNECT A CREDIT CARD SWIPER OR POS PRINTER?
If your credit card swiper isn't working as it used to, or as the
video in your MyCard series shows it's supposed to work (here
[https://www.youtube.com/watch?v=AcN6ydwYbCg&list=PLcPHA9qfWDYmqZaBTTTU8...
Any authorization will have an amount and an 'Approval Code' linked to
each authorization.
Search for a credit card that has this value, and then click 'Delete
Card' in Manage Credit Cards to release the authorization, if the card
holder and manager dee...
WHAT DEPOSIT OPTIONS DO I HAVE FOR ONLINE BOOKINGS?
The 4 deposit options for online bookings include:
* 1-night deposit. This will take the ADR and make that the deposit.
* A percentage. This will take the total cost of the booking,
multiple a % o...
BookingCenter records the date a batch settlement is run on the top of
a batch report, in the text displayed "Settled 11/22/09 9:11 PM by
".
This is the time, as per Pacific Standard Time, that the batch was
run through by Night Audit to get ...
What does AVS (address verification system) mean? AVS is a non-card present event meaning 'Address Verification System'.
For keyed transactions, there is a benefit to sending it, as the hotel/innkeeper gets better rates for confirming the bi...
Error when applying Visa Payments that exceed the authorized amount If you are a user of the MyCard payment system and receive an error when trying to 'Apply Payment' to a folio using a Visa card, then you have encountered a bug in our recent c...
While rare, occasionally a transaction will fail when the property
attempts to settle credit cards. This can happen due to a guest
exceeding their credit limit after the properties auth has expired, a
card being canceled prior to settlement, a security 'h...
When applying a "Negative Payment" to a credit card, there is no
authorization given. Thus, you will not see an auth code in the Manage
Credits Cards screen.
The credit will post to the card holder when 'Settle Credit Cards' is
clicked and the batch rep...
Use the following tips to manage these functions in Manage Credit
Cards
* Void
* Modify Auth
* Settle
* Delete
See detailed instructions for MyCard in our online manual, MyCard
[https://docs.bookingcenter.com/display/MYPMS/MyCard] and the MyCar...
CREDIT CARD FOLIO POSTINGS FOR OFFLINE CHARGES OR PAYMENTS (WHEN YOU
ARE UNABLE TO AUTHORIZE)
There are times when you may not be able to get a successful
authorization, purchase, or credit (negative 'apply payment') from a
credit card when using the M...
There are times when you may receive an "error" trying to post a
credit back to a credit card. This is normally caused by "security
hold" on the credit card, it has expired or has been deactivated.
* If the card has expired, please get a updated ca...
Where do we swipe the credit card and get the data to properly 'parse'? While you can swipe a credit card from either the New Booking, Guest Data, or Manage Credits Cards screens, the process if effectively the same:
With the mouse in the &#...
GETTING THE 'SWIPED' (S) TO INDICATE A CREDIT CARD WAS SWIPED
An (S) indicating swipe value is obtained when using a magnetic card
swiper in conjuncture with the MyCard product to swipe a customers
credit card during the check in process. Many merchant p...
Properties often need to release a pending authorization. This can
often be due to a guest with a credit card guarantee wishing to pay
their balance in cash, or staff error.
To release an authorization simply go to the Manage Credit Card
screen of the b...
THERE ARE TIMES WHEN YOU WILL FIND YOU ARE UNABLE TO VOID AN
AUTHORIZATION. COMMON CAUSES ARE LISTED BELOW:
* THE AUTHORIZATION HAS EXPIRED. This is often the case when the
booking was made well in advance of arrival and only an authorization
was take...
I POSTED A SINGLE PAYMENT. WHY DO I SEE IT AS MULTIPLE TRANSACTIONS ON
THE BATCH REPORT?
This can occur when you are posting a payment to a credit card on file
that has an existing authorization and the payment exceeds the
authorization amount.When that...
MyPMS clients who use our MyCard integrated payment gateway have two
available methods for determining how to process credit card
authorizations: "Auth on Checkin" or "Manual Authorization".
"AUTH ON CHECK-IN"
This setting enables automatic authorizat...
HOW DO I REMOVE AN INCORRECTLY APPLIED PAYMENT TO A CREDIT CARD?
If you incorrectly applied a payment to a credit card on a guests
folio it can be removed as long as it is still in unsettled status.
When looking at the folio if the payment is in unse...
It's possible that the processor may be someone other than TSYS, so
that Merchant is Front End (aka FE) only on TSYS with Global/First
Data/Nashville/etc as their Backend (aka BE). IF we are getting Auths
but there is no settlement then there might be ded...
SWIPING CREDIT CARDS ON IPAD, IPHONE, IPOD, AND ANDROID OS
MyPMS' MyCard system is built to accept any swiped data into the
system and allow for credit cards to be swiped into the system and
store the 'magnetic card' data so that a 'sweep rate' transacti...
CAN I USE AN AUTHORIZENET OR PLUGNPLAY GATEWAY WITH MYPMS?
The Authorizenet or PlugNPlay gateways, which supports virtually all
N. American, Caribbean, European, Australian, and many S American
processors, works fine for online bookings, regardless of wh...
HOW DO I UNDERSTAND THE MESSAGE STRUCTURE OF THE MICROS 2700/3700/4700
INTERFACE THAT WE UTILIZE FOR POSTINGS FROM AIREUS AND OTHER CLOUD POS
SYSTEMS?
The following message types are utilized in IP-based interface
communication based on the MICROS class...
Detail on every Income ('charges') and Payment categories are listed
on the Transactions Report by the System Date on which the Charge or
Payment was posted to a Folio.
If there are specific sub-category totals you wish to focus on, use
the drop-down me...
The Owners Module is intended to be used to manage accounts per
"OWNER".
Individual "Owners" can be added to a Room manually or via an import
routine as described at: Preparing Your Owners for Importing Into
BookingCenter
[https://support.bookingcenter...
The 3 digit on the back of the card (4 digit on the front of American
Express) is called the card security code and is typically referred to
as a CVV2 code. This CVV2 code is used as an extra security precaution
for online or other 'card not present' tran...
WHY DO I SEE MULTIPLE AUTHORIZATIONS IN MANAGE CREDIT CARDS, WHEN
USING MYCARD, AND HOW DOES THIS AFFECT MY GUEST?
Properties will notice that often times, when using MyCard, that the
Manage Credit Card screen shows multiple authorizations, as well as
t...
House folios have the same functionality as the Guest folios, however
they are NOT linked to a room number or Guest. House Account folios
are useful when you have items other than Room related charges such as
meals, point of sale items. This can be for an...
Customize a POS Receipt Letter to email or print from your House
Accounts Folio to your POS printer. This new Letter Type, called
"POS", is used in conjunction with the Print/Email function in the
House Account. The POS Receipt is a Letter and is viewed a...
DOES BOOKINGCENTER PROVIDE AN EMV DEVICE AND SERVICE FOR
'DIP/TAP/SWIPE'?
Yes! We have details on how you can enroll and sign up to receive an
EMV terminal on this page:
https://www.bookingcenter.com/interfaces-and-modules/mycard/
[https://www.bookin...
The American Express credit card can only be used to authorize and pay
bookings with durations less than 100 days if the property is set up
as a Lodging account (most BookingCenter customers are). This is a
technical limitation in the AX specification, as...
UnionPay is a credit and debit card provided by Chinese banks. It is
similar to Visa or MasterCard. In the world outside of China, this
card type rides on the Discover platform. Thus, in order to use it, a
BookingCenter customer would:
1) need to be set...
There are times when customers choose to use EMV Terminals from
vendors BookingCenter isn't certified with to process cards within
MyPMS. Ths is especially relevant since the EMV 'liability shift'
[https://support.bookingcenter.com/index.php?/Knowledgebas...
BookingCenter supports a wide range of EMV devices for use with MyPMS,
as you can view here
[http://www.bookingcenter.com/point-of-sale-hardware-and-forms/].
The question of which device to get is based on pesonal preferences
and how you will use it. Fo...
To get started with receiving an EMV terminal that can work for swipe,
dip, and tap, please visit: https://lp.tsys.com/partner/bookingcenter/
[https://lp.tsys.com/partner/bookingcenter/] and enroll now. Due to
the COVID-19 fears around hospitality, hotels...
EMV devices are network devices that must be on the same subnet as
the machines that will connect to the EMV device(s). Thus, your Mac,
PC, ipad, tablet, etc must all be on the same network as the EMV
device. For this reason, nearly all installations mak...
Kiosk and Mobile Hardware Ideas
In an effort to further secure your virtual front desk, we have
outlined some options to assist in _locking _down your Kiosk for the
self check-in process. We don't recomemnd these products or vendors,
but these are links...
This wireless device has some issues you should be aware of:
1) When the device 'updates' and downloads a new 'application' (which
occurs whenever card issuing changes happen, which is often) the
'wi-fi' method for connecting needs to be re-set. Thus, y...
Preventing Credit Card Fraud and Phishing Attempts.
Below are some 'best practices' we recommend, all easy to accomplish.
* The best way to prevent fraudulent use of credit card data is to
_STORE THE LEAST AMOUNT NEEDED_. While it's hard to manage a...
BookingCenter's supported EMV device
[https://www.bookingcenter.com/point-of-sale-hardware-and-forms/]s use
manual batch processes. We do not support 'auto batching' for EMV
MyCard [https://docs.bookingcenter.com/display/MYPMS/MyCard+EMV] to
avoid the nee...
We have had requests from customers who wish to automate the delivery
of Lock Codes
[https://docs.bookingcenter.com/display/MYPMS/Keys+and+Room+Access+Options]
to be sent using Auto Letters, as opposed to Self Checkin. This is
usually done to reduce cost...
When using MYCARD EMV devices, your credit card transactions are sent
to the device from the BookingCenter software. The device then acts as
a mini server connecting and sending the transactions to TSYS/Global
Payments to complete your batch settlement. I...
When a property participates in a 'Merchant Model' program, the credit
card provided with the booking will be issued by the OTA, or merchant,
such as Expedia or Booking.com. Thus, you are guaranteed to get paid,
but the card will not be the card of the Gu...
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