All online bookings that PROCESS credit card deposits at the time of
booking are set as status: confirmed. This only applies to users using
one of our Point of Sale products who receives an authorization for an
amount equal to their deposit policy.
All ...
There are times when you may be experiencing issues with your MyPMS
software that can be fixed by clearing the Cache in your website
browsers.Typically, browser cache issues affect the system's ability
to perform certain tasks.
These issues include:
...
MANAGING GIFT CERTIFICATES ON A DAILY BASIS
When you get a person who wants to BUY a Gift Certificate, sell them
one in the House Accounts Screen (FRONT DESK | HOUSE ACCOUNTS). Make
sure you place the Gift Certificate number in the Description field so
...
Many properties sell and accept Gift Certificates as a normal course
of business. Here is how BookingCenter recommends doing this. Hint:
Many of our properties use a spreadsheet (MS Excel or Lotus 1-2-3) to
list the Gift Certificate they are selling and t...
There are times when you wish to completely duplicate a booking. To do
so first load the existing source booking and from the Booking Data
tab, click Clone Booking at the bottom in line with other buttons.
Pressing the 'Clone Booking' button will make a...
HOW DO I EDIT A BOOKING?
* Choose the booking to be edited via a 'Search' or by finding it in
the Tape Chart.
* With the booking chosen, choose the 'Edit' tab of the booking.
* In the Room Chart, simply click the current booking dates and then
clic...
The Check Out feature (a button available on the Booking Data, Edit,
and Room tabs of each booking) is only available on a Booking when two
events have occurred:
1) the System Date is 'today'. In other words, the check out date is
equal to the current S...
If you ever can not release a Out Of Order (OOO) assignment
'normally', here is a way to do it.
Find when the room started being set to OOO by using the Tape Chart
and going backwards in time till the first date it was set OOO. Then,
click on the Room a...
Bookings with Unassigned Rooms
Because the MyPMS system allows one to book a 'Room Type' and not
assign an actual Room until closer to check in, there can be times
when the Tape Chart availability looks off or shows a 0 or -1, etc.
This is usually it's ...
In the Edit Tab, you can modify the Arrival and Departure Dates, Room
Type and Rates of a confirmed, unconfirmed or Active Booking.
CHANGE THE ROOM TYPE OR ROOM WITH THE SAME BOOKING DATES
If you only need to change the room and/or room type and the b...
In the event that you need to manually charge room rent to a guest(s)
account you may do so from 'Add Charge' field on the Folio tab.
If you wish to manually charge folios on the current business day
simply load the folio, select 'Room Rent' from add ch...
Go to FRONT DESK | HOUSE ACCOUNTS and click on the Tab of Folio you
need to close.
To Close a House Account Folio, there must be at least one charge and
payment and the folio must be balanced at $0. When the Folio is
balanced, a "Close this Folio" butto...
SET # OFDEFAULT Days in Tape Chart
If you would like to set a new default number of days for the Tape
Chart to appear everytime you log in and become the default display,
then go to SETUP | PMS | SETUP.
* Click the Edit button
* In the first secti...
If the booking exists already, bring it up (from the 'Arrivals' menu
is best) and click 'Check In'.
If the booking does not exist already, and you are doing a walk-in,
the answer is dependent upon your use of the system:
If you use the Booking by Inqu...
There are three methods to block or close availabiity for one room or
a group of rooms, for a specific time period. Choose the method that
best fits the way you want to manage the Availability Block Out. Any
one of these methods will block all availabilit...
The Revenue Report in MyPMS allows one to report on revenue made
during a time period, by such factors as Company, Travel Agent,
Source, Room type, etc. This report contains the following components
with a breakdown of the logic applied to each component...
The Occupancy Forecast Report in MyPMS contains the following
components with a breakdown of the logic applied to each component.
As this report can be run with or without the 'Include Group Hard
Allocations' the explanation will be broken into two uniq...
MyPMS and Management Tool customers can offer Promo Codes to guests on
a website booking engine. These Promo Codes can be used to deliver
specific or discounted rate plans or packages by using a local Agent
and then mapping that 'promo code' to the Agents...
Only a confirmed or unconfirmed booking can be cancelled. Once the
booking has been checked in or is complete , it can't technically be
cancelled. The action buttons active on each booking depend on the
status of the booking. If the "Cancel Booking" butto...
Often we get asked how to make a rate available only for a specific
time period. There are a few ways to do it, depending on which tools
you use:
1) If it's a Package Rate (which requires the Packaging Module
[https://www.bookingcenter.com/interfaces-an...
Because BookingCenter works on a System Date concept, if you desire to
manually add bookings to dates in the past, it must be done by
altering the System Date to re-create the activity you wish to record
in the PMS.
Doing this System Date over-ride can...
MYPMS EDIT TAB - TOP HELP ARTICLES
This page highlights the Top Help Articles users have found to be most
usefull when working with the MyPMS Edit Screen:
KNOWLEDGEBASE ARTICLES:
MOVING OR EDITING A BOOKING BETWEEN ROOMS, TYPES, OR DATES
[https://su...
This page highlights the Top Help Articles users have found to be most
usefull when working with the Packages Screen:
KNOWLEDGEBASE ARTICLES:
**Selling Packages Online**
[https://docs.bookingcenter.com/display/MYPMS/Packages] Complete Guide
to setup a...
The Folio is a powerful and flexible tool for applying charges and
payments to a customer's bill. Each Individual and Group booking has a
Folio Tab in the Booking Screen. All Charges and Payments will appear
in the Primary Folio and can be modified easily...
When a room is marked as Out of Order status, the room will not be
offered as an available room to be assigned for reservations or
check-ins for the effective dates. Additionally, the room will not be
counted in your occupancy statistics. The room will be...
The “WARN ON CHECK-IN” flag gives you the option of
setting a "warning" pop-up message when a specific Guest Type is
checking in. With this option enabled any Guest Type that set to YES
in 'Warn on Checkin' will automatically show a warning me...
House folios have the same functionality as the Guest folios, however
they are NOT linked to a room number or Guest. House Account folios
are useful when you have items other than Room related charges such as
meals, point of sale items. This can be for an...
WELCOME TO BOOKINGCENTER VIDEO TRAINING AND THE MYPMS BASIC FRONT DESK
OPERATIONS SERIES.
In part one of Basic Front Desk Operations, we will create a new
booking, search for a booking and go over the check-in and check-out a
Guest.
Recommended for fi...
Kiosk and Mobile Hardware Ideas
In an effort to further secure your virtual front desk, we have
outlined some options to assist in _locking _down your Kiosk for the
self check-in process. We don't recomemnd these products or vendors,
but these are links...
Help Desk Software by Kayako