When we perform a system update to MyPMS we are often times updating many files including web content and javascript. If your browser doesn't automatically check for new updates you may still be using a cached copy and experience problems or quirks.

If you experience any oddities after a MyPMS update please clear your browser cache and restart your browser prior to contacting support.

There are times when you may be experiencing issues with your MyPMS software that can be fixed by clearing the Cache in your website browsers.Typically, browser cache issues affect the system's ability to perform certain tasks.

These issues include:

• Saving and completing a new booking
• Check-in or Check-out of a Guest
• Apply Payment
• Cancelling a booking
• Confirming a booking
• Tape Chart View
• Problems with the EZ search function
• Problems with Daylight Savings Time dates appearing in 'white' (as opposed to 'blue') when selected on a Tape Chart.

If you are experiencing any of these issues, then try clearing the cache in your browser and logging back into MyPMS.

The steps to clear the cache vary by browser. We recommend either Internet Explorer or Mozilla Firefox and have provided the steps for clearing the cache here. Steps may differ on previous versions and on other browsers which can be easily found by searching for "clearing cache" for a specific browser in a search engine. We do recommend you have the most up to date version of Internet Explorer, both for better feature support AND important security updates that microsoft releases!

Steps to clear the browser cache.  These steps should be completed in all of the browsers you use to access MyPMS.

Step 1: Open the browser. Log out of MyPMS. Close all open windows.

Step 2: Clear the Cache in each browser you are using.

Google Chrome

1. Go to the top right corner of the browser toolbar.and click the Chrome menu (three vertical dots)
   
2. Select More tools 
3. Then, click on Clear browsing data.
4. In the dialog that appears, first choose the Time Range=All Time
5. Then, ONLY select the checkbox next to "Cached Images and Files" . Make sure all other checkmark boxes are EMPTY (no checkmarks)
   
6. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
7. Click Clear browsing data.

Mozilla Firefox

1. Go to the toolbar at the top, lefthand corner of the browser window.
2. Choose the "History" menu, select "Clear Recent History". A new window will open.
3. Select Time Range to Clear = Everything
4. Under History list , ONLY select the checkmark box next to "Cache". Make sure all other checkmark boxes are EMPTY (no checkmarks)
5. Then, click Clear Now
6. Log back in to BookingCenter MyPMS https://mypms.bookingcenter.com/
7. If the above doesn't work, go under the FireFox Preferences menu, choose Privacy and Security, then under Cookie and Site Data, choose Clear Data.

Microsoft Edge

1. Open Microsoft Edge E-shaped Edge logo and go to the top righthand corner and click on the three horizontal dots.
2. Go to bottom of menu and click Settings
3. Scroll down to Clear Browsing Data.
4. Under Clear browsing data, select Choose what to clear
5. From the list that appears, ONLY select the checkmark box next to "Cached data and files". Make sure all other checkmark boxes are EMPTY (no checkmarks)
6. Then, click Clear.
7. Log back in to BookingCenter MyPMS https://mypms.bookingcenter.com/

Internet Explorer

1. Go to the toolbar at the top of the browser.
2. Choose the "Tools" menu, select "Delete Browsing History". A new window will open.
3. If you don't want to delete the cookies and files associated with websites in your favorites list, select the "Preserve Favorites" website data check box.
4. You can choose any items to delete by selecting them, but the "Temporary Internet files" must be selected to clear the cache. Then,  click "Delete".

Apple Safari (See https://support.apple.com/kb/PH19215?viewlocale=en_US&locale=en_US)

1. Click on the Safari drop-down menu and select Preferences.
2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.
3. Select the Develop drop-down menu.
4. Click Empty Cache. Note: Make sure all nothing else is selected.
5. Log back in to BookingCenter MyPMS https://mypms.bookingcenter.com/

Step 3: Close Browser and then reopen to a new browser window and log in to MyPMS. The issues should be resolved and the system functioning properly. If you continue to experience issues, please submit a Support Ticket.

Note: Some properties have had selected _Check for newer versions of stored pages:_ NEVER. It should be set as Every Visit to the Page.The web browser will store web pages / files that it accesses, and under certain circumstances retrieve from disk rather than downloading the file remotely. It is possible that your PCs accessed files from a previous release while it was up, that no longer matches with the current running system.