SETTING IP FILTERING ACCESS RESTRICTIONS TO USERS
MyPMS uses IP Filtering to enable and disable users from accessing the
system. For properties desiring to limit access to the system to a
specific range of ip addresses (i.e. the corporate network) we hav...
To get to the Rates Screen, go to SETUP | RATES TAB | DEFAULT RATES.
To add a new rate, press the ADD button at the bottom right of the
page. This will take you to the next page where you define the rate
plan.
At this page you can add a SINGLE RATE, ...
To edit an existing rate, go to SETUP| RATES | MANAGE RATES and then
select the rate from the drop-down menu. Read more here
[https://docs.bookingcenter.com/display/MYPMS/Manage+Rates].
Click the Edit button. You will see a screen with the current rate...
HOW SECURE ARE CREDIT CARD TRANSACTIONS? IS BOOKINGCENTER PCI
COMPLIANT?
The BookingCenter system is behind our corporate firewall, runs with
strict security permissions, and is monitored 24 hours a day, 7 days a
week by our staff in Canada, Australia, a...
How can I find a demo of the MyPMS product ? To demo MyPMS web based property management software go to
http://www.bookingcenter.com/demo/
USER MANUALS FOR BOOKINGCENTER MYPMS
For MYPMS, there are Training Guide Tutorials and User Reference
Manuals posted online here:
User Manual :
https://docs.bookingcenter.com/display/MYPMS/MyPMS+Online+Documentation
[https://docs.bookingcenter.com/disp...
There are times when you may be experiencing issues with your MyPMS
software that can be fixed by clearing the Cache in your website
browsers.Typically, browser cache issues affect the system's ability
to perform certain tasks.
These issues include:
...
Taxes are configured in the Setup area under SETUP|SETTINGS|TAX
CONFIGURATION
In North America, most businesses charge taxes _ON TOP OF_ their
rates, as they do not advertise taxed rates. If you do not charge tax,
don't tick either box for "Collect". If...
MyPMS can be set to proceed each night with an Auto Night Audit which
will forward your System Date at the time you set in your local time
in the Setup | PMS | Setup area
[https://mypms.bookingcenter.com/site_pms_setup.phtml]. This would
also be the time ...
There are 3 ways to add a 'pet fee' to online bookings:
1) Using Per Person Rates. If you want to set the pet fee up to be a
per day fee, then setup your system to use the term 'pets' as an extra
person in place of the terms 'Children' or 'Infants' and ...
How do I Refund payments and Direct Bill postings to a folio? To refund money to a credit card in MyPMS, it is necessary to issue a NEGATIVE amount (for ex -85.00) to the credit card (or other payment account, such as Cash) on the folio. Or, to choose R...
The Check Out feature (a button available on the Booking Data, Edit,
and Room tabs of each booking) is only available on a Booking when two
events have occurred:
1) the System Date is 'today'. In other words, the check out date is
equal to the current S...
Managing and restricting users from accessing your MyPMS site is done
in the Setup Area for users with 'manager level' access. When logged
in, click Setup | PMS | Users and then choose the actual User you wish
to either EDIT or set inactive. From here you...
Custom Branding (css) BookingCenter has an option to brand and customize the overall look and feel of your BookingCenter system.
This can be done by downloading the following template at: (https://mypms2.bookingcenter.com/css/branding/bookingcenter.cs...
If you ever can not release a Out Of Order (OOO) assignment
'normally', here is a way to do it.
Find when the room started being set to OOO by using the Tape Chart
and going backwards in time till the first date it was set OOO. Then,
click on the Room a...
PLACING TYPE, THUMBNAIL, AND PROPERTY IMAGES IN THE MEMBERS/SETUP
AREAS
Each Room type is allowed 1 image. In some cases, it is attractive to
make a collage of images. If you are selling through the GDS, you are
NOT allowed to use collages - each Room mu...
Bookings with Unassigned Rooms
Because the MyPMS system allows one to book a 'Room Type' and not
assign an actual Room until closer to check in, there can be times
when the Tape Chart availability looks off or shows a 0 or -1, etc.
This is usually it's ...
In the Edit Tab, you can modify the Arrival and Departure Dates, Room
Type and Rates of a confirmed, unconfirmed or Active Booking.
CHANGE THE ROOM TYPE OR ROOM WITH THE SAME BOOKING DATES
If you only need to change the room and/or room type and the b...
One Booking Appears Multiple Times, With Additional Guest Names, on a Search Result - why? Because a booking can have 'Additional Guest Names' associated with it, there can be multiple 'search results' when searching by a guest name t...
TO ADD OR EDIT A ROOM, GO TO THE SETUP AREA.
Click on SETUP | RATES | ROOMS and a list of Rooms of your current
rooms will appear.
TO EDIT THE INFORMATION IN A ROOM
* Click on the Room ID and click Edit
* Change information, Room Type and settin...
LOCKED USERS - HOW TO UNLOCK THEM AND AVOID GETTING LOCKED OUT
Any user will become 'locked' out from MyPMS if 3 unsuccessful logins
with a known ID occurs within 3 minutes. We do this to prevent fraud
for our customers. When a user ID is 'locked out' th...
Customers often wish to understand daily and weekly rates come out
different at times. The answer is usually because the Weekly rates are
set differently than Daily rates.
To learn, use the Manage Rates
(https://members.bookingcenter.com/site_rate_detai...
Add, Edit, or Delete a Receipt Type or Payment Categories Each booking will have to choose the payment option for guaranteeing a booking. These are entered as Receipt Types at: https://mypms.bookingcenter.com/site_receipt_types.phtml where you either AD...
Credit Card declined trying to charge a cancellation fee If you cannot get the monies for a cancellation charge from a credit card, then you have a business problem. Standard advice is to either:
1) remove the charge from the folio and forgive the can...
Display Mixed Content Warning - Getting Rid of the Security Message Internet Explorer often times displays unsecure (http) resources within a secure (https) page. The error can be annoying and it can be turned off. Visit Microsoft's page at: http:...
HOW DO I MAKE SURE MY BROWSER IS PROPERLY SETUP TO USE JAVASCRIPT
MyPMS requires Javascript support to function properly. See below to
verify your browser is setup properly.
Firefox
1.Select Options from the browser's Tools menu.
2.Click the Content...
How can I tell financial details of a booking at a glance? To provide a better 360 degree financial overview of a booking we've enhanced the booking header to show four financial rows regardless of what tab is selected on the booking.
With a book...
SET # OFDEFAULT Days in Tape Chart
If you would like to set a new default number of days for the Tape
Chart to appear everytime you log in and become the default display,
then go to SETUP | PMS | SETUP.
* Click the Edit button
* In the first secti...
Export All Guests to a File The ability to export all your guests, or any subset based on visitation patterns, resides in BookingCenter. All guests can be exported in a CSV (comma separate value file) that can be opened in Excel and used for any marketi...
Unresponsive script Warnings when working with very large bookings If you manage very large bookings or group bookings you may find that your browser gives you an unresponsive script warning. This is caused by the default timeout for java scripts being ...
Rate Groups are used in group bookings to pull a set of rates for
allocated rooms to the Agent: MyPMS. Each Default Rate you create
may/may not belong to a Rate Group. If the Rates are in a Group, then
those Rates will be applied to the various Room Types...
If the booking exists already, bring it up (from the 'Arrivals' menu
is best) and click 'Check In'.
If the booking does not exist already, and you are doing a walk-in,
the answer is dependent upon your use of the system:
If you use the Booking by Inqu...
Setting Default Countries and Sorting Country Order When a New Booking window opens, MyPMS chooses a default Country and then orders the countries according to the following. If MyPMS has loaded postal/zip codes for your country, we can also auto - sele...
EXTENDING LONG TERM STAYS, PRE-CHARGING RENT AND TAX EXEMPT BOOKING
STATUS
For properties that have guests staying longer that 30 days, some
properties check the booking out each month and then create a new
booking and check them back in. If you create a...
The first step in making a 'Direct bill' relationship with a Company
is creating a Company record in the Setup area. Go to SETUP |
RELATIONSHIPS | COMPANIES. This creates the Company relationship,
extends credit to the Company, opens an AR Account and app...
MyPMS and Management Tool customers can use automated yield management
via the Yield Management Module.
Details can be found at:
http://www.bookingcenter.com/interfaces-and-modules/yield-management/
[http://www.bookingcenter.com/interfaces-and-modules/...
Sorting Charge Items, Very Long Inventory Item Lists When customers have long Inventory Item lists, there are two ways to handle this situation to make retrieval of the right Charge Item easy:
1) We have a 'sort' field for each Inventory Ite...
Only a confirmed or unconfirmed booking can be cancelled. Once the
booking has been checked in or is complete , it can't technically be
cancelled. The action buttons active on each booking depend on the
status of the booking. If the "Cancel Booking" butto...
Each image that is stored in either JPG or PNG format saved in 72 dpi
as RGB files.
There are two general image sizes you should use:
* Normal Images: 300 x 300 min - 480 x 480 max. Meaning an image
somewhere between this size range will work for th...
CANCELLING A BOOKING AND USING CANCELLATION NUMBERS
When a user presses the 'Cancel Booking' button, this brings the User
to the Cancel Booking screen where the booking can be cancelled, notes
added against the booking to keep a record of who authorize...
FINDING AND VIEWING CANCELLED BOOKINGS
Finding cancelled bookings is not a difficult job, and there are a
number of options depending on the business goals. You can Search for
a booking on it's confirmation number, as that confirmation never
changes an...
Latitude and Longitude - if you upload your property to the Global
Booking systems, then you must enter your property's Latitude and
Longitude. This will indicate your location by many trael systems and
is also used to create a list of Airports in the ...
Each Company gets a credit limit. When the A/R (the 'accounts
receivable', or what has already been charged to a Company) exceeds
that limit, then you get'
_DIRECT BILL CREDIT LIMIT EXCEEDED_
...when posting a BD:.
You have a few choices at...
Inventory Items allow guests to buy additional items either through
the MyPMS system or online (if enabled). You should add Inventory
Items for every item/service that your property offers that is not
already covered by an existing item, and make some ava...
MYPMS EDIT TAB - TOP HELP ARTICLES
This page highlights the Top Help Articles users have found to be most
usefull when working with the MyPMS Edit Screen:
KNOWLEDGEBASE ARTICLES:
MOVING OR EDITING A BOOKING BETWEEN ROOMS, TYPES, OR DATES
[https://su...
MYPMS FOLIO - TOP HELP ARTICLES
This page highlights the Top Help Articles users have found to be most
usefull when working with the MyPMS Night Audit Screen:
Knowledgebase Articles:
MANAGER'S REPORTANDTHE NIGHT AUDIT SUMMARY OF FOLIO POSTINGS SENT...
MYPMS RATES - TOP HELP ARTICLES
This page highlights the Top Help Articles users have found to be most
usefull when working with the MyPMS Rate Setup Screens:
KNOWLEDGEBASE ARTICLES:
How do I add another Rate Plan option to a Room Type in MyPMS?
[ht...
This page highlights the Top Help Articles users have found to be most
usefull when working with the Packages Screen:
KNOWLEDGEBASE ARTICLES:
**Selling Packages Online**
[https://docs.bookingcenter.com/display/MYPMS/Packages] Complete Guide
to setup a...
Each night that Night Audit runs, there is an email generated by
BookingCenter that is titled "CHARGE FOLIO RESULTS
FOR". This email lists the in-house rooms, guest names,
and amount charged to each folio via the 'Charge Folios' proces...
BookingCenter supports a feature called "Maximum Book Ahead Days"
(it's set in the Setup area under Settings | Booking Engine Settings)
to dis-allow an online booker from booking more than x days in the
future (though not less than 365). Keep in mind, thi...
For your security, the MyPMS Log in Session is set to automatically
expire if the system remains idle between 5-60 minutes. This means
that the User will be automatically logged out and returned to the
MyPMS log in screen if the system remains idle for th...
The MyPMS system can be used on tablets and smartphone in many ways.
The easiest way to do this for your specific 'device' (Android, Apple
iPad, iPhone, BlackBerry, etc) is to add the app's icon to the 'home'
on your device. Please read the instructions a...
WELCOME TO BOOKINGCENTER VIDEO TRAINING AND THE MYPMS BASIC FRONT DESK
OPERATIONS SERIES.
In part one of Basic Front Desk Operations, we will create a new
booking, search for a booking and go over the check-in and check-out a
Guest.
Recommended for fi...
Some customers send Letters (such as Confirmation Letters, Group
Contracts, Registration Letters, etc) to email addresses where the
email 'bounces; or is not received by the guest.
The most common cause of this is more strict email sending policies
are S...
When we activate a BookingCenter property, we add the main user to the
'company' so that that user can login to
https://support.bookingcenter.com [https://support.bookingcenter.com]
and 'Submit a Ticket' to our support staff and track issues with
answers....
Bookingcenter provides an API (application programmable interface) for
marketing systems that perform loyalty tracking. This allows our
customers to work with numerous 'loyalty' systems as well as their
own. Basically, all Bookings get posted to an outsid...
The 'paying' of a Direct Bill (whether the folios have been placed
into a Statement or are in 'un-statemented invoices') is intended to
be made by a qualified accounting person _AFTER_ the charges and
payments have been finalized with the Company offered ...
There are times when customers choose to use EMV Terminals from
vendors BookingCenter isn't certified with to process cards within
MyPMS. Ths is especially relevant since the EMV 'liability shift'
[https://support.bookingcenter.com/index.php?/Knowledgebas...
Properties can place many tax values on their RENT Item (rate applied
as a Charge nightly). BookingCenter rounds most currencies to the
third decimal point, to leave a 2-decimal value. We follow the
generally-accepted norms in how rounding occurs: .005 up...
Manage and prepare for OVER bookings from Networks such as OTAs and
GDS'
All BookingCenter systems have a Room, a Room Type, and Rate called
OVER. None of these can be edited or deleted, as the Central
Reservation Service uses these to assign any
If a customer request their "Right to be Forgotten", we send them to
the Property who _may_ had a booking with them, and that property can
remove them, as documented in the Privacy Page below. Thus, the right
can be retrieved via the place the Guest made ...
With the release of Self Checkin
[https://www.bookingcenter.com/selfcheckin/] and eSign
[https://www.bookingcenter.com/esign-digital-document-signing/], it is
possible to send your Guests to https://mybooking.bookingcenter.com
[https://docs.bookingcenter....
If one wished to Place a Cleaning or Meal Plan fee(s) into a Rate
(common requests from our customers), there are a few ways to do it:
* If the Cleaning fee is for _TRACKING PURPOSES ONLY_, and is
already embedded into the Rate, then the easiest way i...
In certain tax jurisdictions, there are different tax rates throughout
the year. This often takes place is locales where an occupancy tax
will be higher during peak tourist seasons.
The example below is based on an occupancy tax rate that is 11% from
Ju...
BookingCenter has been working with Long Term Stay properties for over
20 years and has some great tools for managing the unique needs of
Long Term Stay guests.
Here are a few common questions when managing these types of bookings:
* Rates - We have...
To get started with receiving an EMV terminal that can work for swipe,
dip, and tap, please visit: https://lp.tsys.com/partner/bookingcenter/
[https://lp.tsys.com/partner/bookingcenter/] and enroll now. Due to
the COVID-19 fears around hospitality, hotels...
We receive notice from customers who state that the MyPMS is going
slow, when we show no prpblems nor other customers report any slow
downs. There can be many reaosns for this, but the easiest ways to
reolve this are the following (in terms of simplicity ...
Properties are required by some public health jurisdictions to survey
their Guests prior to welcoming them. Below are the typical approaches
to these needs and how our tools can assist:
The most common approach to including a 'pre-arrival' survey is to
...
Kiosk and Mobile Hardware Ideas
In an effort to further secure your virtual front desk, we have
outlined some options to assist in _locking _down your Kiosk for the
self check-in process. We don't recomemnd these products or vendors,
but these are links...
This wireless device has some issues you should be aware of:
1) When the device 'updates' and downloads a new 'application' (which
occurs whenever card issuing changes happen, which is often) the
'wi-fi' method for connecting needs to be re-set. Thus, y...
Preventing Credit Card Fraud and Phishing Attempts.
Below are some 'best practices' we recommend, all easy to accomplish.
* The best way to prevent fraudulent use of credit card data is to
_STORE THE LEAST AMOUNT NEEDED_. While it's hard to manage a...
We wish to start by helping you transfer existing folios or stay overs
so the system is ready for hose one(s) we know about pre-training.
Please refer to this KB article:
https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/249
[https:/...
To get each of your Users familiar with the system, it is best if they
spend some time _SELF-LEARNING BASIC OPERATIONS_ so BookingCenter can
focus on-site training on more complex issues. To this end, we
recommend asking your staff to follow the Training ...
We have had requests from customers who wish to automate the delivery
of Lock Codes
[https://docs.bookingcenter.com/display/MYPMS/Keys+and+Room+Access+Options]
to be sent using Auto Letters, as opposed to Self Checkin. This is
usually done to reduce cost...
The email fields in our Desktop PMS, Channel Manager, and MyPMS
systems we support for BOOKINGS, SUPPORT, and BILLING notificartions
are intended to be _single_ email addresses only.
There are times when customers need these to go to multiple email
addr...
If you see a maintenance screen when trying to load a BookingCentrer
web page, click FORCE REFRESH on your browser to see if it's a 'stale'
page from an older event. Our maintenance messages are normally no
more than a few minutes, yet if a 'stale' browse...
There are times when a property must migrate from one MyPMS profile to
a new one, usually do to a sale or ownership transfer. Thus, the old
property (SiteOld) becomes a new one (SiteNew). The steps to do this
are as follows:
GET STARTED
Contact Bookin...
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