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Knowledgebase : MyPMS > Problem Bookings
WHEN A SAME DAY CHECK IN AND CHECK OUT OCCURS, I CAN'T CHECK ANYONE INTO THE ROOM. WHY? This is a common support question. For example, if a Guest checks in on 7/25 to room 610, and then checks out on 7/25 - the same day. The booking states 'checked out'...
There are times when you may be experiencing issues with your MyPMS software that can be fixed by clearing the Cache in your website browsers.Typically, browser cache issues affect the system's ability to perform certain tasks. These issues include: ...
Any time a double-booking occurs, it is problematic for the Front Desk. These can happen because of online bookings or because of operator error. Please follow the below action plans depending on the source of the problematic booking: 1.) If a double-...
The “WARN ON CHECK-IN” flag gives you the option of setting a "warning" pop-up message when a specific Guest Type is checking in. With this option enabled any Guest Type that set to YES in 'Warn on Checkin' will automatically show a warning me...
BookingCenter supports a feature called "Maximum Book Ahead Days" (it's set in the Setup area under Settings | Booking Engine Settings) to dis-allow an online booker from booking more than x days in the future (though not less than 365). Keep in mind, thi...
Sometimes Booking.com sends a fax or email to you when we can't pick up the message. These events usually happen due to network congestion or errors on Booking.com's side. We see them once in awhile, and there is nothing we can do about this, as Booking.c...