Using Same Email Address Keeps Coming Up With an Unknown Guest Name. Why?
Posted by Jeff Tweddale on 10 Dec 2020 12:32 PM

When you place different guest names, but a shared email (such as when submitting a request, despite submitting active in-house guest information such as room, name, and confirmation number, why does each Request keeps coming up with the same Name?  It's because the EMAIL is the unique identifier.  Thus, if you're using an email linked to a Guest, and using that email over and over again, then that is the reason the same 'name' keeps appearing.   


To fix this so you can used a shared email address, and not be surprised at the 'name' that keeps appearing, go to that Guest associated with that email address, edit it to make the name something like 'Front Desk', and use that email for all 'internal' requests. The 'Name' is now useable for your use of assigning Requests to this shared email account.


Accessing the 'Manage Guests' area requires admin privileges, so you may need a manager do to this.

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