There are times when customers choose to use EMV Terminals from vendors BookingCenter isn't certified with to process cards within MyPMS. Ths is especially relevant since the EMV 'liability shift' took place and customers have chosen to use EMV 'Dip' Terminal with MyPMS from processors we don't interface with.
If you have a Stand Alone EMV Reader from your merchant provider, in order to process EMV transactions, you have a few options.
For situations where a 'pin and chip' card is presented by a guest, the card would be 'dipped' into the EMV device then manually entered onto the MyPMS folio as an 'offline' payment. (ie. "External EMV Terminal")
For all other transactions (except card present transactions where a 'pin and chip' card was presented), the MyCard traditional technique of posting the Credit Card in the folio and batching payments would apply.
This would be 'best practices' behavior in avoiding any fraudulent EMV 'pin and chip' transactions. But it is a mix of processes, which can cause errors when staff is trained on exceptions.
Setup: Add a New Receipt Type called “External EMV Terminal” in the Setup Area. (Setup Link> Paramaters Tab> Receipt Types Screen)
When making a new Receipt Type, make sure you have the 'Live' flag turned to Yes and "Credit Card" to No.
An alternate method would be to temporarily Turn Off MyCard and use your EMV Terminal for ALL Credit Card Transactions. Then manually enter onto the MyPMS folio an Offline Generic CC Type such as "Visa", "Mastercard", etc. without Credit Card Information.
An alternate method would be to temporarily Turn Off MyCard and use your EMV Terminal for ALL Credit Card Transactions. Then manually enter onto the MyPMS folio a Credit Card Type such as "Visa", "Mastercard", etc. with full Credit Card Information. Even though this payment will be "offline", you will still retain full credit card information in the software.