How to run a traceroute when requested by BookingCenter support
Posted by Jesse Chieppa on 14 Feb 2014 06:21 PM

Performing a Traceroute

Traceroute is a common utility that determines the network route data is taking to a destination. It is available on all major Operating Systems.

If you are using an Software as a Service (SAAS) product like MyPMS, BookingCenter support may ask you for output of a traceroute if you are experiencing connectivity issues. Please follow the instructions appropriate for your computer below:


  1. Open the Start menu
  2. Click on Run
  3. Type cmd and then press the OK button to open a command prompt
  4. At the prompt, type tracert and press the Enter key
  5. To copy the output, right-click anywhere in the window and select Mark. You can pressEnter to copy all of the output, or select the text you want to copy and then right-click with your mouse. Paste the copied text by hitting CTRL + V.


  1. Open a terminal window
  2. Type traceroute at the prompt and press the Enter key

Mac OS

  1. Go to Applications -> Utilities -> Network Utility -> Traceroute
  2. Type the domain or IP address in the appropriate input field and press Trace. You can also open a terminal window and use the same instructions as you would for performing a traceroute in Linux.
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