Launching Desktop Pro, you get asked for 'Company Information'
When launching BookingCenter after performing a backup, we have seen an error where a use will get asked " for 'Company Information" and no data is in your datafile. This is usually due to the fact that you are no longer logged into your normal datafile, but into a 'backup' datafile that was used to perform the backup and transfer it to a remote server. Something went amiss, and your Desktop does not know where to go to login to the normal datafile. Here is how you can fix it:
1) Open the / BookingCenter / folder (usually found at C:\BookingCenter\ on that computer for Windows or in the Applications / BookingCenter / folder on Mac OS X.).
2) Delete the Preferences File called BOOKCENT.PRF file in the \BookingCenter\ on that computer.
3) Launch BookingCenter.
-> If BookingCenter asks you to load a datafile:
Choose the your customized datafile. Once it loads, you are ready to go!
-> If BookingCenter loads another datafile besides the one you want, do this:
Go to the FILE menu
Choose Change Datafile
Find your customized datafile and double-click it. Now you have the correct datafile loaded and ready to use!
Now, go back to the FILE menu
Choose Change Datafile
Highlight the custom datafile you want to launch as the default (ie, each time BookingCenter launches)
Click the “Default” button and BookingCenter will ask if you want to set this datafile as the default. Click "Yes" and it is done.
Close the Change Datafile window by clicking the close button
Once you delete the Preferences File, then you must re-set a few features (if you use them). These include:
Backup Manager (Parameters | Backup Config)
POS Registers (Parameters | Inventory | Registers)
Network Manager (Parameters | Internet Config)
Call Accounting Manager (Parameters | Call Accounting)
All these will have to be set again to work automatically after you delete the .PRF file.
If the above does not fix the issue, then there is the possibility that the datafile is corrupt. In this case run utilities and rebuild all indexes (note, we have a KnowledgeBase article on this topic available at: https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/243/55/running-utilities-to-fix-issues-with-uploads-or-data.
If this doesn't solve the problem, the datafile should be sent to BookingCenter Support Staff and we can try and resurrect it.