When using MYCARD EMV devices, your credit card transactions are sent to the device from the BookingCenter software. The device then acts as a mini server connecting and sending the transactions to TSYS/Global Payments to complete your batch settlement. If a problem arises during this batch process, the issue can only be resolved between TSYS and the device. With transactions 'stuffed' in the device, batches will continue to fail and monies will not flow to your merchant account.  It is imperative that TSYS help you identify the problem card and manually settle the transaction(s) stopping the device from progressing with the batch.

Our recommended approach to solve the batch isssue is to reach out to TSYS/Global Payments at 1-800-847-2772. You will need to know your V# or Merchant ID to get the needed support.  You can also email their support group at: 855-882-0507; ISVCARE@TSYS.com but this will take awhile, so we recommend phoning during business hours and resolving the issue quickly.

Once on the phone with TSYS/Global, have them help identify any offending transaction(s) and walk you through completing the batch manually on the device to clear any issue(s).