Properties often need to release a pending authorization. This can often be due to a guest with a credit card guarantee wishing to pay their balance in cash, or staff error.
To release an authorization simply go to the Manage Credit Card screen of the booking or house account and locate the card and authorization and click on the blue link that says 'Void Auth'. Once done the status will update from 'Auth' to 'void'.
When an authorization has been voided the amount of time it takes to release funds depends on the merchant bank and issuing card bank. It can vary from immediately to several days and BookingCenter cannot assist in expediting release of funds. Please inform your guests when voiding an authorization that it may take several business days to release funds and direct any questions to their issuing cardbank.