Knowledgebase
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Credit Card declined trying to charge a cancellation fee
Posted by Jeff Tweddale on 13 Feb 2011 07:26 PM
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Credit Card declined trying to charge a cancellation feeIf you cannot get the monies for a cancellation charge from a credit card, then you have a business problem. Standard advice is to either: 1) remove the charge from the folio and forgive the cancellation fee. 2) get a different form of payment from the guest prior to Night Audit so the folio can balance. 3) place a 'write off' or other 'place holder' payment in order to allow Night Audit to proceed and then try and get hold of this guest get a different form of payment. You can then remove the 'write off' or other 'place holder' payment and apply a proper payment, if one can be found. These situations are common and are why many customers charge booking deposits, guaranteeing that the credit card used to confirm a booking is a proper card and can cover a cancellation fee. | |
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