Group Bookings: Hard and Soft Room Allocations
Posted by Erica Johnson on 24 Jul 2014 09:28 PM

All group bookings must have at least a Soft or a Hard Allocation, for at least one Room Rype, for each day of the group. Room Type allocation is set up during the group booking process in the Group Booking Wizard, but can be edited at any time in the Edit Tab of the Group Booking.

  • Soft Allocations only guarantee rate for the type. This is useful if providing a group booking discount but not guaranteeing availability.
  • Hard Allocations guarantee both rate and availability for the group booking. Any hard allocations are immediately deducted from the type availability and reserved for the group. Hard Allocations may only allocate up to the maximum # of rooms that belong to the type. Hard Allocations cannot over allocate beyond the maximum count for the type and cannot be used to push a property into an overbooking scenario.

Because a group booking isn't allowed to overbook a property,  you may find a scenario in which the Room Type has been overbooked by staff. If this happens while you are editing the current availability and the Room Type shows –X and you get the error message "No. of rooms allocated exceeds available no. of rooms for the selected room type(s) for at least one of the days", See Rooms Allocated Exceed Available Rooms


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