American Express Refusing To Settle for Stays Greater than 99 Days
Posted by Jeff Tweddale on 28 Dec 2016 11:10 AM

The American Express credit card can only be used to authorize and pay bookings with durations less than 100 days if the property is set up as a Lodging account (most BookingCenter customers are).   This is a technical limitation in the AX specification, as the 'duration' of a stay can only be 2 digits, ie 99 or less.  If the duration of a stay is 100 or more days, the authorization captured will always fail to settle and will not provide the monies from the card holder.

There are two work-arounds if you find yourself in this rare situation:

  1. Break apart an extended stay duration booking into multiple bookings that are 99 days or less.
  2. Pay the amex on a house account folio and then use a "transfer receipt type" to move the balance.  

Neither of these options are pretty, but are the only workarounds for extended stay hotels who accept AX. 


(0 vote(s))
Not helpful

Comments (0)
Post a new comment
Full Name:
CAPTCHA Verification 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).