Knowledgebase
American Express Refusing To Settle for Stays Greater than 99 Days
Posted by Jeff Tweddale on 28 Dec 2016 11:10 AM
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The American Express credit card can only be used to authorize and pay bookings with durations less than 100 days if the property is set up as a Lodging account (most BookingCenter customers are). This is a technical limitation in the AX specification, as the 'duration' of a stay can only be 2 digits, ie 99 or less. If the duration of a stay is 100 or more days, the authorization captured will always fail to settle and will not provide the monies from the card holder. There are two work-arounds if you find yourself in this rare situation:
Neither of these options are pretty, but are the only workarounds for extended stay hotels who accept AX.
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