Reports: Resolving Problems WIth Reports That TSYS is not Settling to Customer's Merchant Account
Posted by Jeff Tweddale on 17 Mar 2012 10:22 AM

It's possible that the processor may be someone other than TSYS, so that Merchant is Front End (aka FE) only on TSYS with Global/First Data/Nashville/etc as their Backend (aka BE). IF we are getting Auths but there is no settlement then there might be deduction required.

If so, call the TSYS Client Operations Manager at 866-232-1070 to get their assistance. The email I used is:

What Client Ops Mgr can deduce for you is: 

  • Merchant may be Authorizing and transmitting transactions from TSYS that appear to be successful (i.e., auth codes and settlement data is returned to us) but the Backend (aka BE) is not seeing these or settling to the Site's checking account.
  • In eConnections TSYS can verify the most recent Batch we received.

What we need to do is put the TSYS team and the merchant account company together. Let the FE and BE resolve it. They will issue Trouble Tix to get solution - but we may need to bring them together through this process.

Additional numbers to get help:
PC Support 800-552-8227
Partner Support 480-333-7799

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