How to Add a User to Your Support Area Login
Posted by Jeff Tweddale on 15 Feb 2017 09:20 AM

When we activate a BookingCenter property, we add the main user to the 'company' so that that user can login to and 'Submit a Ticket' to our support staff and track issues with answers.

Also, you can 'View Tickets' you've already created, and open or review those tickets that are 'closed'.  You can always find articles in the KnowledgeBase that will help improve use of the BookingCenter tools and services. This area is managed 24 x 7.  


There are times when a property wishes to have multiple Users attached to their 'company' so that multiple users gain access to the 'tickets' raised.  To do this, have your new user visit: and click 'subscribe' to subscribe to the Support Area.  If they use the domain name of your property (such as where '' is your host/domain name) when subscribing, our system will automatically attach them to your property, so they are added as a User who can login and view tickets for your property.  If they 'subscribe' with a different email address, such as' then the system will not know they are suppord to be associated to your property, and you must enter a ticket and ask us to attach that specific user to your property account. Just send us the email they used to subscibe in a Ticket and we will then manually attach them to your propty profile in the Support Area.



(1 vote(s))
Not helpful

Comments (0)
Post a new comment
Full Name:
CAPTCHA Verification 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).