Latest Updates
2021 Virtual CABBI InnSpire Conference & Marketplace
Posted by Erica Johnson on 19 Jan 2021 07:28 AM

Visit the BookingCenter Virtual Booth

We will be available for questions, demos, and to provide more information on our products and services during the CABBI Virtual Marketplace on Jan. 26 & 27, 2021. Learn more about going contact free with Mobile and Kiosk Self Check-in, Contactless Payments, Mobile Housekeeping and more!

Feel free to virtually "stop by" or schedule an appointment

On Demand Educational Series

Mobile and Kiosk Self Check-in: Meeting Guests Where They’re Comfortable

Presented By Jeff Tweddale, President, BookingCenter


Plan to catch Jeff Tweddale, President of BookingCenter, in the CABBI On Demand Educational Series, and his presentation on "Mobile and Kiosk Self Check-in: Meeting Guests Where They’re Comfortable". See Schedule

In this presentation, Jeff will discuss how Self Service - letting Guests book and check themselves into their room- has quickly become the "new norm" in hospitality. He will look at the ways that Inns and Hotels have responded to the COVID-19 crisis by supporting self check-in, from kiosks and guest’s own mobile devices, and review the main challenges and opportunities. Finally, we will learn how offering ‘self service’ and  contactless features like digital document signing, SMS and contact free payment methods can set you apart, save time and money.
Hope to "see" you at the Show!

The BookingCenter Team 

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"Room Type" Availability Search and Calendar
Posted by Erica Johnson on 16 Oct 2020 01:42 PM

NEW Booking Engine FEATURE!

"Room Type" Availability Search and Calendar

Useful for properties with many room types, or properties where each room type is a unique room like a Vacation Rental or a B&B with theme rooms.


We are excited to announce the Room Type Availability Search feature to the "Availability Calendar" Booking Engine templates enabling guests to see availability for specific Room Type(s).

If you currently use our "Availability Calendar" Booking Engine (Template 03 or 04) on your Website, you can easily enable the new Room Type Availability Search with 'sold out' dates. Go to SETUP | SETTINGS | BOOKING ENGINE SETTINGS and set "Show Room Type Calendars" to Yes.

Of course if you are using the "Hotel Description" Template (01 and 02), or the 'Quick Reservation' feature, there is no change needed. However, if you do want to see how the "Availability Calendar" Template looks with your property, or consider changing templates, go to SETUP | BOOKINGS | WEBSITE CODE.

If you have any questions or need assistance enabling the Room Type Availability Search, submit a support ticket at or give us a call +1-707-872-3922 Ext. 202.

Learn how to set up and customize your Booking Engine

Follow these step-by-step instructions on how to choose a template and customize your Booking Engine. For examples and tips, watch the Webinar below


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MyPMS Release Notes - September 9, 2020
Posted by Erica Johnson on 14 Sep 2020 12:53 PM

This latest release brings major enhancements to Kiosk Self Check-in, Key Lock Access and Payment options, Email and SMS Communication to both Owner's and Agents, Letters, and the Booking Engine as well as a few bug fixes.

Read below for details and instructions on how to use these new features or go to MyPMS Release Notes - September 9, 2020

We are here at +1-707-874-3922 Ext. 202 and to assist in any way.


Self Check-in Remote Lock Room Access Integration

  • BookingCenter can now link to a ‘lock system’ (whether keyless, swipe, RFID, Wi-Fi, or Low Energy BlueTooth) to your Self Check-in process giving you the ability to deliver unique remote lock access to each guest. Learn more about our Remote Lock Integration. NOTE: For other e-Lock implementations, the Guest Services Module is needed. We have more detail on the Guest Services Module here.

Self Check-in Mobile and/or Kiosk Onsite and Online Payment Options

  • The Self Check-in process can now automate payments via policies you establish. The method for acquiring an authorization or payment requires either Traditional MyCard or EMV MyCard. Or, you can offer a mix of payment options, with some bookings paying via an EMV terminal (what we call 'EMV MyCard') while others manually manage credit cards (what we call 'Traditional MyCard').  

Contact us to get started with Mobile and/or Kiosk Self Check-in. Learn more about our Self Check-in System


  • NEW FEATURE - Booking Engine: You can now choose to display or hide your Hotel Name on the Booking Engine. This is useful if you have a logo which already states your property name and you want to avoid redundancy. To change the display setting, go to Booking Engine Settings
  • Owner Units - Automatic Booking Confirmation Email and/or SMS Letter: If you wish the Owner to be notified when an online booking occurs for the Owner's unit(s), you can now set a "Default Owners Letter". This letter will be sent to the Owner associated to a Booking Engine booking where the Owner record has the value 'Send letter' and/or "Send SMS" set to YES.  This Letter will go to the email and/or mobile on record for the Owner involved, based on whether there is a default Email or SMS Letter option chosen. NOTE: This requires the Owners Module has been purchased, as well as the booking has been allocated to a specific Room via the Auto Room Assignment area. Learn how to set up an Owner Default Letter
  • Agents - Automatic Booking Confirmation Email and/or SMS Letter: An Agent can be notified when an online booking occurs for a Unit when they make an online booking via the Agents Area using "Default Agents Letter".  This letter will be sent to the Agent associated to a Booking Engine booking where the Agent record has the value Send letter" and/or "Send SMS" set to YES.  This Letter will go to the email and/or mobile on record for the Agent involved, based on whether there is a default Email or SMS Letter option chosen.  Learn how to set up an Agent Default Letter
  • NEW Agent Functions: Agents are both traditional 'Travel Agents' and 'Channels' which distribute rooms at unique prices and/or allocations. This includes agents you setup like Travel Agents and Booking Agents like your Kiosk Agent. To learn how to add additional features to each agent go to MyAgents
  • NEW Letter Types: We have added new "letter types" to our Letters area for use with the Kiosk, Agent and Owners automatic Booking Confirmation Letters described above. Use these to create the Default Letters used for automatic booking confirmation Emails and SMS messages made at the Kiosk or for specific agents and owners.
  • New Merge Fields for Email and SMS Letters
    • Remote Access Lock code to Email and SMS letters
    • New Merge Field for link to eSign  Suppressed Rates Default Letter
    • Both Agents and Owner's Email and Mobile are now available for using a 'default' letter (email and/or SMS) to send automatically Booking Details.
  • Cancel Button in Owners Area: We have added the ability for an Owner to cancel a booking in the Owner Login Area, giving them complete control over the bookings made for their units. Learn More

We are pleased to announce that the following software bugs were fixed in this release:

  • Updated Booking log entries to include a booking dragged and dropped to a new room.
  • Fixed issue with OTA Booking Reconciliation Report not working when exported to Excel.

  • Fixed issue with Booking Engine Bookings importing with blank "Guaranteed By" at times and not auto-sending Confirmation Emails.

  • Fixed issue with "Check Back In"  on departure date displaying an ISE.

  • Fixed issue with Self Check-in, Esign="Required MyBookings and no Letters" not obeying setting.

  • Corrected issue with automated Self Check-in's on arrival date not opening a MyGuest Request.

  • Changed log to display user "mybookings" when an eSign and/or check-in Log was done via the Mobile and/or Kiosk self check-in process.

  • Fixed issue on Booking Engine with Multi-Room Booking of 4 or more Room Types only creating 3 Bookings.

  • Fixed issue with "Auth at Check-in" authorizing $1 for properties set without a default value.

  • Resolved issue with Firefox not rendering the Transaction Report.

  • Fixed Merge Field %%reservation-number-nights%% displaying an error when when the month has 31 days.

  • Corrected missing "Payment Policy" from Suppressed Rate and Non-Suppressed Rate bookings.

  • We had intermittent incorrect confirmation emails using the Legacy request Server (Booking Engine) for Multi-Room Booking (Not Showing -1W or -2W, etc).

  • Resolved issue with Firefox Browser giving error code for Images in the MyPMS/ Chanel Manager area.

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Webinar Recording
Posted by Erica Johnson on 05 Aug 2020 07:29 AM

Miss the last Webinar?

Optimizing for Growth through COVID-19 Recovery with Airbnb

Co-hosted by BookingCenter and Airbnb

BookingCenter Airbnb Interface


This is a challenging time for our industry, but travel is starting to return in a new way. Watch this BookingCenter-Airbnb webinar to learn more about how to set up successful listings with BookingCenter, promote your listings based on Airbnb's latest COVID-19 recovery trends, and ultimately grow your business!‚Äč   Watch Webinar Recording

Get started with BookingCenter's direct two-way Airbnb Interface with automatic booking import, as well as synchronized availability, restriction, and rate updates.

Our team is ready to get your Airbnb Interace connected today. Contact us to get started!

Give us a call at +1-707-874-3922 Ext. 201 or email

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The HouseKeeping App Webinar Recording Available
Posted by Erica Johnson on 08 May 2020 09:00 AM

Miss the last Webinar?

Mobile HouseKeeping App

Streamline housekeeping, improve workflow, track and analyze tasks in real-time with full PMS integration.

BookingCenter Mobile Self Check-in


The HouseKeeping App is designed to tightly manage assigning, tracking, and managing Housekeeping in real-time with a supervisory check on rooms before releasing the room to 'Clean'. You can track assignments in real-time with status updates and push notifications to housekeepers and supervisors while streamlining PMS operations by assigning tasks in groups and/or individually. The Housekeeping App also improves workflows with visibility on the status of each room and an easy-to-use Dashboard to inform your Housekeepers how they are performing. Finally, the system enhance hygiene oversight by managing supervisory approval of a 'complete' room clean before the PMS assigns the room 'Clean'.

The HouseKeeping App is a 'scaled down' version of the MyGuest system, specifically for customers who want a robust Housekeeping management system tied in the with MyPMS, but don't need other MyGuest features nor a Concierge interface for your guests. Everything you need to create a “paperless” system to assure Housekeeping remains vital to your operations.

Watch the webinar to learn more about how it works, the key features and how you can customize The HouseKeeping App features to your Front Desk process. This service is fully integrated with your PMS.  Learn more about The HouseKeeping App

Our team is ready to get your HouseKeeping App set up and running today. Contact us to get started!

Give us a call at +1-707-874-3922 Ext. 201 or email

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