RSS Feed
Latest Updates
Apr
2
New Features and Enhancements - Learn more!
Posted by Erica Johnson on 02 Apr 2018 11:59 AM

Have you had a chance to check out the recent enhancements to MyPMS?

Learn more about the new Front Desk, Booking Engine, New Booking Window, Group Bookings, Letters and more!


MyPMS Customization Features

These new customization features are available to Users with Manager level access. To learn how to enable these customization features for your property, see Admin | Enable User Customization

  • Customize the Front Desk Layout - Customize the Front Desk of MyPMS with our new Front Desk Widgets. These widgets give you the ability to organize the Front Desk and display the booking Information and data that matters most to your property. Learn how to customize the Front Desk. Admin | Front Desk - Page Layout
  • "New Booking Window" Custom Ordering and Labels - You can now customize which fields, in which order, and how they are Labeled in the New Booking window.  Thus, you can remove fields you don't want. Customizing these labels lets you get the booking details you need and removes the clutter of unwanted fields, making it faster and easier to make new bookings. Learn how to custom your labels at Admin | Booking - Data Elements
  • "Housekeeping Groups"  This new Housekeeping function makes it easy to organize Rooms into Groups and customize the Housekeeping area on the Front Desk. Create Groups by building, floor, housekeeper name or any other customized name that works for your property. These customized Groups make it easy to print Maid Sheets for each Housekeeper, and will also customize the display in FRONT DESK | HOUSEKEEPING with Rooms sorted into each Group. Admin | Housekeeping

Booking Engine Templates - Our Booking Engine has a whole new look! 

  • We have three different Booking Engines Templates to choose from, all of which can be easily customized to your property. All of these templates are ready-to-use and can be viewed in your PMS Setup Area.  See Booking Engine | Website Code Learn how to customize your Booking Engine at Booking Engine

Customized Default Letters

We have enhanced the Letters Setup area with a new section for Default Letters and a new display for Letter Templates.  The Default Letters section includes the option to create a customized Website Booking Confirmation Letter and makes it easy to assign letters to other functions like Registration Cards and POS (Point of Sale receipts). Learn more about Default Letters

Group Booking Automatic Room Assignment Feature

With this new feature, you can now automatically assign a Guest to all bookings in a Group Booking. This makes it easy to complete Room Assignments for Group Bookings without having to assign individually.  The result is that all bookings appear immediately on your Tape Chart. Learn how to use this feature at Room List - Group


Read more »



Feb
27
Release Notes - February 26, 2018
Posted by Erica Johnson on 27 Feb 2018 11:27 AM

In this Latest Release, you will see enhancements to the

Front Desk, Booking Engine, New Booking Window, Group Bookings, Letters and more!


This latest release introduces major enhancements, several new features, as well as some important bug fixes, all of which are detailed below and in MyPMS Release February 26, 2018.

As a reminder, after a MyPMS new software release, it is a good idea to clear your website browsing history or cache.Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See detailed instructions at Clear Cache in Web Browser

Please let us know if you have any questions. We are here at +1-707-874-3922 Ext. 202 and https://support.bookingcenter.com to assist in any way.


NEW Service! MyGuest - Guest Request and Concierge System

A sleek, mobile-friendly app with a fully integrated Incident Tracking System for your Guests and Staff. Here's how it works: Guests can request services, such as a spa appointment or turn-down service, at any time from booking to check-out.  Your staff is notified via their mobile device and an interactive dashboard. The 'escalation' feature makes sure Requests are resolved in a timely manner. Make more sales while improving operations. This new service can be fully integrated with your PMS Learn more about MyGuest

Contact us to get started!


MAJOR ENHANCEMENTS

This latest release introduces exciting new products and services to improve the guest experience and increase bookings.

NEW MyPMS Customization Features

These new customization features are available to Users with Manager level access. To learn how to enable these customization features for your property, see Admin | Enable User Customization

  • Customize the Front Desk Layout - Customize the Front Desk of MyPMS with our new Front Desk Widgets. These widgets give you the ability to organize the Front Desk and display the booking Information and data that matters most to your property. Learn how to customize the Front Desk. Admin | Front Desk - Page Layout
  • "New Booking Window" Custom Ordering and Labels - You can now customize which fields, in which order, and how they are Labeled in the New Booking window.  Thus, you can remove fields you don't want. Customizing these labels lets you get the booking details you need and removes the clutter of unwanted fields, making it faster and easier to make new bookings. Learn how to custom your labels at Admin | Booking - Data Elements
  • "Housekeeping Groups"  This new Housekeeping function makes it easy to organize Rooms into Groups and customize the Housekeeping area on the Front Desk. Create Groups by building, floor, housekeeper name or any other customized name that works for your property. These customized Groups make it easy to print Maid Sheets for each Housekeeper, and will also customize the display in FRONT DESK | HOUSEKEEPING with Rooms sorted into each Group. Admin | Housekeeping

NEW Booking Engine Templates - Our Booking Engine has a whole new look! 

  • We have three different Booking Engines Templates to choose from, all of which can be easily customized to your property. All of these templates are ready-to-use and can be viewed in your PMS Setup Area.  See Booking Engine | Website Code

NEW Customized Default Letters

We have enhanced the Letters Setup area with a new section for Default Letters and a new display for Letter Templates.  The Default Letters section includes the option to create a customized Website Booking Confirmation Letter and makes it easy to assign letters to other functions like Registration Cards and POS (Point of Sale receipts). Learn more about Default Letters

Group Booking Automatic Room Assignment Feature

With this new feature, you can now automatically assign a Guest to all bookings in a Group Booking. This makes it easy to complete Room Assignments for Group Bookings without having to assign individually.  The result is that all bookings appear immediately on your Tape Chart. Learn how to use this feature at Room List - Group


We are pleased to announce that the following software bugs were fixed in this release:

  • Fixed issue when cloning a booking in the past, the date did not assign today's date.
  • Fixed issue with Rate restrictions not releasing when new a rate is selected.
  • Removed error code displaying on page SETUP_Owners Tab - Expenses

Read more »



Feb
26
Latest Software Release - February 26,2018
Posted by Erica Johnson on 26 Feb 2018 06:56 AM

Scheduled Software Release - TONIGHT

Monday, February 26, 2018 at 10:00 PM PDT (Pacific Time)


 

We are excited to announce the next release of MyPMS on Monday February 26, 2018  at 10pm PDT (Pacific Time). Service downtime will be no more than 60 minutes. There is nothing you need to do to prepare for this update; however, we do recommend printing out any registration letters for guests checking-in late.

Please note that during this time, the following services will be offline and not available, so please plan accordingly.

  • MyPMS customers please take note: This downtime WILL affect your Property Management System, as the system will NOT be available during this period. North America and European customers, please schedule your Night Audit accordingly, and be sure to print out all necessary reports (we recommend any non-arrived guests to have their Registration Letters printed, for example) before 11 PM PDT (California Time) Sunday night. Southern hemisphere customers should consider printing Folios for departing check-outs, as this may impact your ‘check out’ hours.
  • Desktop Property Management System updates will not work.
  • The Booking Engine (what we sometimes refer to as the ‘Request Server’) will be unavailable during this time.
  • Credit card processing via MyCard and AuthorizeNet will be unavailable during this time.
  • GDS/OTA updating and booking retrievals will cease during this time, but activity that occurs on these sites will continue and will be sent to you when the system is restored.

Total downtime is expected to be no more than 60 minutes. A reminder of the scheduled downtime will be posted for all MyPMS Users on the Front Desk under the "System Messages" area prior to service interruption.

We appreciate your understanding of this inconvenience, and are here to answer any questions at: http://support.bookingcenter.com/ and +1-707-874-3922.

Thank you, The BookingCenter Team


Read more »



Jan
5
GDS Profile Portal
Posted by Erica Johnson on 05 Jan 2018 03:40 PM

New Channel Manager tool available to BookingCenter customers

with a GDS Connection, The GDS Profile Portal


Manage property descriptions, features, images and policies on your GDS Channel

We are excited to announce a new tool available to BookingCenter customers with a GDS Connection, the GDS Profile Portal. The GDS Profile Portal allows you to log in to your GDS account to manage property descriptions, amenities, room features, images, policies, stay restrictions and more.

To learn how to get started and get a tour of the features and functions, watch Managing Your GDS Profile Portal.

To request a login to your GDS Profile Portal, submit a support ticket or contact us at +1-707-874-3922 Ext. 209 or ryan@bookingcenter.com


Read more »



Nov
21
MyPMS Release Notes - Nov. 20, 2017
Posted by Erica Johnson on 21 Nov 2017 09:26 AM

In this Latest Release, you will see enhancements to

MyCard, Booking Details, AR Accounts, Reports and more!


This latest release introduces several new features, as well as some important bug fixes, all of which are detailed below and in MyPMS Release November 20, 2017.

As a reminder, after a MyPMS new software release, it is a good idea to clear your website browsing history or cache.Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See detailed instructions at Clear Cache in Web Browser

Please let us know if you have any questions. We are here at +1-707-874-3922 Ext. 202 and https://support.bookingcenter.com to assist in any way.


 NEW FEATURES

  • MyCard - Pre-authorize first night for Remaining Arrivals: (For MyCard Customers who have the Payment Gateway enabled). We have added a new function to the Night Audit process which is visible ABOVE 'Settle Credit Cards' called 'Pre-Auth Remaining Arrivals'. By clicking this function during Night, all bookings listed in "Remaining Arrivals" that have not checked in will be authorized for the amount of  the first night's rate (i.e., today's rate).  Learn more in MyCard- Pre-Auth Remaining Arrivals and MyCard - Night Audit
  • MyCard - Transactions Report:  Credit card transactions now displays all authorized transactions on the settle date, not the authorization date. Thus, the Transaction Report, Batch Report and Booking Logs all show the same date for when a card is postedonto a Folio. See Transactions Report
  • Booking Details - Credit Card Payments: We have expanded the credit card expiration filed to allow for entry of 1-15 years to accommodate expiry dates accepted by major OTA's. See Guaranteed By
  • AR Statements: New option to include all folios reported on an AR statements directly to a PDF document by clicking "Print Detailed Statement".  Prior, one had to gather the Folios supporting the transactions referenced on an AR Statement - now the folios will appear in the same order as the Statement lists them when clicking "Print Detailed Statement". See AR Statements
  • Booking Details - Guest Name:  There are times a property wishes to stop showing a past Guest on the 'Live Lookup' when making or editing a new individual or group booking.  The drop-down list now only displays guest records set to "Live".  See Guest Information - Booking

We are pleased to announce that the following software bugs were fixed in this release:

  • Group Booking Wizard: Corrected the total dollar displayed in "Confirm Rates and Enter Group Information".
  • Fixed bug in Group Booking Master Folio which was creating a balance owed in the folio drop-list. At times, this was affecting Night Audit.
  • Corrected an issue in Room Type details where an agent allocation exists regardless of an agent relationship.
  • Fixed display of "Restriction" message when a rate was changed in a booking.

 

See complete MyPMS Release Notes - November 20, 2017


Read more »