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GDS Profile Portal
Posted by Erica Johnson on 05 Jan 2018 03:40 PM

New Channel Manager tool available to BookingCenter customers

with a GDS Connection, The GDS Profile Portal

Manage property descriptions, features, images and policies on your GDS Channel

We are excited to announce a new tool available to BookingCenter customers with a GDS Connection, the GDS Profile Portal. The GDS Profile Portal allows you to log in to your GDS account to manage property descriptions, amenities, room features, images, policies, stay restrictions and more.

To learn how to get started and get a tour of the features and functions, watch Managing Your GDS Profile Portal.

To request a login to your GDS Profile Portal, submit a support ticket or contact us at +1-707-874-3922 Ext. 209 or

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MyPMS Release Notes - Nov. 20, 2017
Posted by Erica Johnson on 21 Nov 2017 09:26 AM

In this Latest Release, you will see enhancements to

MyCard, Booking Details, AR Accounts, Reports and more!

This latest release introduces several new features, as well as some important bug fixes, all of which are detailed below and in MyPMS Release November 20, 2017.

As a reminder, after a MyPMS new software release, it is a good idea to clear your website browsing history or cache.Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See detailed instructions at Clear Cache in Web Browser

Please let us know if you have any questions. We are here at +1-707-874-3922 Ext. 202 and to assist in any way.


  • MyCard - Pre-authorize first night for Remaining Arrivals: (For MyCard Customers who have the Payment Gateway enabled). We have added a new function to the Night Audit process which is visible ABOVE 'Settle Credit Cards' called 'Pre-Auth Remaining Arrivals'. By clicking this function during Night, all bookings listed in "Remaining Arrivals" that have not checked in will be authorized for the amount of  the first night's rate (i.e., today's rate).  Learn more in MyCard- Pre-Auth Remaining Arrivals and MyCard - Night Audit
  • MyCard - Transactions Report:  Credit card transactions now displays all authorized transactions on the settle date, not the authorization date. Thus, the Transaction Report, Batch Report and Booking Logs all show the same date for when a card is postedonto a Folio. See Transactions Report
  • Booking Details - Credit Card Payments: We have expanded the credit card expiration filed to allow for entry of 1-15 years to accommodate expiry dates accepted by major OTA's. See Guaranteed By
  • AR Statements: New option to include all folios reported on an AR statements directly to a PDF document by clicking "Print Detailed Statement".  Prior, one had to gather the Folios supporting the transactions referenced on an AR Statement - now the folios will appear in the same order as the Statement lists them when clicking "Print Detailed Statement". See AR Statements
  • Booking Details - Guest Name:  There are times a property wishes to stop showing a past Guest on the 'Live Lookup' when making or editing a new individual or group booking.  The drop-down list now only displays guest records set to "Live".  See Guest Information - Booking

We are pleased to announce that the following software bugs were fixed in this release:

  • Group Booking Wizard: Corrected the total dollar displayed in "Confirm Rates and Enter Group Information".
  • Fixed bug in Group Booking Master Folio which was creating a balance owed in the folio drop-list. At times, this was affecting Night Audit.
  • Corrected an issue in Room Type details where an agent allocation exists regardless of an agent relationship.
  • Fixed display of "Restriction" message when a rate was changed in a booking.


See complete MyPMS Release Notes - November 20, 2017

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Scheduled System Maintenance - MyPMS Release
Posted by Erica Johnson on 20 Nov 2017 08:38 AM

TONIGHT! Monday, November 20, 2017 at 11:00 PM PDT (California Time)

 In order to ensure the highest levels of service, performance and reliability, we will be performing critical system maintenance to the core databases and issue a new release of MyPMS tonight - November 20, 2017 at 11:00 PM PDT (California Time).

The estimated down time is 2 hours (120 minutes). During this time, the following services will be offline and not available, so please plan accordingly.

  • MyPMS customers please take note: This downtime WILL affect your Property Management System, as the system will NOT be available during this period. North America and European customers, please schedule your Night Audit accordingly, and be sure to print out all necessary reports (we recommend any non-arrived guests to have their Registration Letters printed, for example) before 11 PM PDT (California Time) Sunday night. Southern hemisphere customers should consider printing Folios for departing check-outs, as this may impact your ‘check out’ hours.
  • Desktop Property Management System updates will not work.
  • The Booking Engine (what we sometimes refer to as the ‘Request Server’) will be unavailable during this time.
  • Credit card processing via MyCard and AuthorizeNet will be unavailable during this time.
  • GDS/OTA updating and booking retrievals will cease during this time, but activity that occurs on these sites will continue and will be sent to you when the system is restored.

Total downtime is expected to be no more than 2 hours, and we’ve done dry runs that show it should take only 60 minutes – but best plan for 2 hours.  A reminder of the scheduled downtime will be posted for all MyPMS Users on the Front Desk in the "System Messages" area prior to service interruption.

We are upgrading all our environments, and expect improved performance and reliability on all services as a result. We appreciate your understanding of this inconvenience, and are here to answer any questions at: and +1-707-874-3922.

REMINDER: After a MyPMS new software release, it is a good idea to clear your website browser cache. Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See Clear Browser Cache

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MyPMS - Tips, FAQs and Resources
Posted by Erica Johnson on 19 Oct 2017 04:22 PM

Tips and Tricks September 2015

It's hard to believe that another busy holiday season is right around the corner! What better time to learn more about the features and functions available in MyPMS. Whether it's tips about managing bookings and the tape chart, using reports, or managing rates and restrictions - we want to make it easier for you!

Our learning resources include an online manual, video tutorials, and hundreds of Knowledge articles. To get you started, we put together a list of tips,  links to FAQ's, and step-by-step instructions based on some of your most commonly asked questions. There is much more, so go to one of our learning resources and search for your topic or question in our Knowledge Base, Online Manual, and Video Tutorials.

Have new front desk staff or need a refresher? Check out the Quick Start Training Guide

5 Tips for Managing Bookings

Answers to top FAQ

Managers - Learn more about managing rates, restrictions and payments

All you need to know about reports

New Features - Online Channel Connections

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Webinar Recording Available!
Posted by Erica Johnson on 07 Aug 2017 10:36 AM

Miss the last Webinar?

Managing Rates and Restrictions

Watch Webinar Recording


We recently launched a major enhancement to Manage Rates - the Manage Restrictions function and Child Rate Restrictions. See complete Release Notes.

With the new Manage Restrictions function, you can easily make changes to only restrictions for one or multiple rates at a time, and set unique restrictions for your Child Rates.

Learn more about the new features by watching our latest webinar, Managing Rates and Restrictions.

Topics Covered

  • NEW! Manage Restrictions
  • NEW! Child Rates: Manage Restrictions and Allocations
  • Rate Plan Allocations
  • Best practices for online channel management

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