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May
17
NEW! SMS Messaging Module
Posted by Erica Johnson on 17 May 2019 03:14 PM
 

Send SMS Messages to Guests

Enhance guest communication. Automate operations.

Send SMS Messages in MyPMS

 
With another busy Summer season just around the corner, we want to make communicating with guests easier for you with SMS Messaging (ie. Text Messaging).
The SMS Module (subscription required) is fully integrated with MyPMS and ready-to-use.
 
Getting started is easy. Create custom SMS Messages (tet messages) templates to SMS guests from a booking; or automatically using Auto Letters.The SMS feature is a recommended part of the Self Check-in process, as notification via SMS is immediate and more reliable than email - vital for a guest wishing to access their room.
 
There are many scenarios when an SMS Message is better than email, print, or voice. For instance: 
  • When the desk is closing and you wish to notify a late-arriving guest important info.
  • To notify an in-house Guest of a service or appointment.
  • When transportation directions or maps are needed.

Literally hundreds of MyPMS  situations can be improved using pre-crafted SMS message 'Letters'.


Getting started is easy!

We have step-by-step instructions on how to set up and start using SMS Messaging in MyPMS.

NOTE: To Setup SMS Messaging in MyPMS, you must subscribe to the service by BookingCenter Staff. Please contact us or submit a support ticket to get started. See SMS Module | Pricing


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Apr
24
MyPMS Latest Release Notes
Posted by Erica Johnson on 24 Apr 2019 09:54 PM

MyPMS Release April 24, 2019

This release introduces the new MyGuest Android App, SMS Messaging support, enhancements to Rates, Reports, Housekeeping and more.

Click here to see all MyPMS Release Notes

NEW MyGuest Android App

  • MyGuest - Mobile Concierge and Guest Request System-  Introducing MyGuest Mobile App for Android. Download from Google Play Store. MyGuest is completely integrated with the MyPMS booking process: Self Check-in, eSign and SMS Messaging. Get alerts when a guest checks-in, signs a document, or is SMS messaged for a 'same day booking/arrival'. Learn more about Self Check-in | MyGuest Integration

MyPMS NEW FEATURES

  • Housekeeping Feature - Set the Say Over (S/O) Value: Long Term Stay properties often will only perform a Stay Over (S/O) clean on every x night of the stay.  The MyPMS system allows you to set this 'Cleaning Interval' so that the S/O value will apply, for example, to every 3rd night of the stay.   Make your custom setting for the 'Cleaning Interval' in the General Setting area.

  • Default Rates - Meal Plan Included: Each Rate Plan now includes the option to add a "Meal Plan" to create a Rate Plan Package with Meal Included. There are several Meal Plan Options to choose from. Learn more about Default Rate - Meal Plan

  • SMS Messaging - Check Mobile Phone Numbers: We have added a feature to catch errors when sending an SMS Message from a booking. Now when you click 'Send SMS' the mobile number entered in Booking Information will automatically be checked for errors and display a pop-up message telling you to correct the phone number. Learn more about the SMS Module

  • SMS Messages - New Merge Field : The SMS Letters function allows you to create and customize "Letters" or messages that you can send as an SMS message to Guests from a booking or using Auto Letters. We have added a new merge field, "Room Notes", which lets you insert notes specific to each room. Learn more about the SMS Module and the Merge Fields - SMS Letters
  • Transactions Report by User: When the Transactions Report is sorted by "User", it now displays inactive Users at the end of the Report for easier viewing and printing. See Transactions

  • TripAdvisor Connection - Automatic Confirmation Email: We have added an automatic confirmation to the TripAdvisor Direct Connection booking process. Properties will now automatically receive an email notification when a new TripAdvisor booking or a booking modification is received.  Learn more about TripAdvisor | InstantBooking

We are pleased to announce that the following software bugs were fixed in this release:

  • Fixed missing graphic "success" in MyBooking.
  • Fixed date format on the Dashboard widget "Availability Next 7 Days"
  • Fixed issue with Manage Credit Card link opening to House Accounts in Group Bookings.
  • Fixed issue with Dashboard Occupancy showing 0%. It now displays the correct daily availability.
  • Fixed issued with formatting on Transaction Report landing page.
  • Fixed issue with swiped credit cards. The "s" now appears on swiped cards in Add Payment.
  • Added a PAX / EMV column to Batch report

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Apr
19
IMPORTANT ANNOUNCEMENT- MyPMS Release
Posted by Erica Johnson on 19 Apr 2019 09:00 PM

MyPMS Release Scheduled

Monday, April 22, 2019 at 10:00 PM PDT (Pacific Time)


Spring is here in the Northern Hemisphere and we are off to some great beginnings.  We are excited to announce the next release of MyPMS on Monday, April 22, 2019 at 10:00 PM PDT (Pacific Time).. This release brings enhancements to Rates and Reports as well as a few bug fixes.  

The estimated down time is 1 hours (60 minutes). During this time, the following services will be offline and not available, so please plan accordingly.
  • MyPMS customers please take note: This downtime WILL affect your Property Management System, as the system will NOT be available during this period. North America and European customers, please schedule your Night Audit accordingly, and be sure to print out all necessary reports (we recommend any non-arrived guests to have their Registration Letters printed, for example) before 10 PM PDT (California Time) Sunday night. Southern hemisphere customers should consider printing Folios for departing check-outs, as this may impact your ‘check out’ hours.
  • Desktop Property Management System updates will not work.
  • The Booking Engine (what we sometimes refer to as the ‘Request Server’) will be unavailable during this time.
  • Credit card processing via MyCard and AuthorizeNet will be unavailable during this time.
  • GDS/OTA updating and booking retrievals will cease during this time, but activity that occurs on these sites will continue and will be sent to you when the system is restored.

A reminder of the scheduled downtime will be posted for all MyPMS Users on the Front Desk in the "System Messages" area prior to service interruption. We appreciate your understanding of this inconvenience, and are here to answer any questions at: http://support.bookingcenter.com/ and +1-707-874-3922.


REMINDER: After a MyPMS new software release, it is a good idea to clear your website browser cache. Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See Clear Browser Cache


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Mar
26
MyPMS Latest Release Notes
Posted by Erica Johnson on 26 Mar 2019 08:51 AM

MyPMS Release April 24, 2019

 

This release brings major enhancements to the booking process in MyPMS, better integration with MyGuest, a new Self Check-in feature for automating operations,  SMS Messaging support, eSign Digital Document Signing, TripAdvisor InstantBooking, and more.

Click here to see all MyPMS Release Notes

 

NEW Services and OTA Connections

  • TripAdvisor InstantBooking - We are excited to announce that we have added TripAdvisor's InstantBooking to the BookingCenter- TripAdvisor Module. The new InstantBooking feature lets guests book directly on the TripAdvisor site just like other OTA connections such as Expedia or Booking.com. InstantBooking is the 'commission' option that TripAdvisor offers in lieu of the TripConnect 'CPC' (cost per click) model, so a property can choose one or the either.   As a Certified TripAdvisor Partner, BookingCenter offers a seamless connection with synchronized availability and rate, room allocation control, and instant booking.  Learn more about the TripAdvisor Module
  • GuestCentric Direct Connection - We are excited to announce that we have added a direct connection to GuestCentric platform. This new connection offers a seamless connection with synchronized availability and rate, room allocation control, and atuomatic booking import. Contact us for pricing and to get started. 
  • MyGuest - Mobile Concierge and Guest Request System Integration- MyGuest now integrates with the MyPMS booking process: Self Check-in, eSign and SMS Messaging. Get alerts when a guest checks-in, signs a document, or is SMS messaged for a 'same day booking/arrival'. Learn more about Self Check-in | MyGuest Integration

MyPMS NEW FEATURES

  • Self Check-in: Self Check-in System can be enabled for any MyPMS Customer and <optionally> integrated into the  MyGuest Guest Request System. FulI PMS integration insures that guest data is stored and available for the guest’s next stay.  The Self Check-in system is completely automated from start to finish and includes automatic messaging, payment authorization, Esign – digital signing (optional) and room specific information allowing detailed instructions supporting a mix of 'traditional' (hotel, inn, resort) and 'non traditional' (vacation rentals, cabins, etc) operations. Learn how to setup and use Self Check-in.

  • MyBooking:The Self Check-in process and e-Sign process occurs securely in MyBooking, the BookingCenter secure access guest portal.  Features include the ability to update booking details, authorize payments, accept terms, and check-in. It is fully integrated with MyPMS for “real-time” booking and status updates. Self Check-in | MyBooking

  • eSign Digital Document Signing: Digital Document Signing via either fingers (mobile devices and 'touch screen' computers) or via mouse (traditional Mac and PCs) is now built into the booking process, streamlining check-in for your customers and staff. eSign is fully integrated with your PMS and ready-to-use - at no additional cost. Save time, speed up the check-in process, improve record keeping and free up time for your staff by sending - and receiving - digitally signed documents. eSign is perfect for standardizing and automating contracts such as Group Bookings, automating the Registration card, and many others.  Getting started is easy. Create and send a Digital Signature Letter right away using our default Letters section. Learn how to use eSign

  • SMS Text Messaging Support: SMS Messaging is now integrated into the booking process, allowing you to create and send SMS text message to Guests. Once enabled, they can be sent manually from the Letters Tab of any booking or automatically using the "Auto Letters" Function. Contact us for pricing and to get started.

  • Default Letters for Email and SMS: The Default Letters section now displays in a new tab to the right of the Letters tab. It is used to select the "Letters" used for automated email and SMS functions, such as the confirmation email sent when an online booking is made, a Self Checkin arrival is due; an e-Sign Letter is required, etc.  Learn more about the new Default Letters Section.
  • New Auto Letter Events and Merge Fields for Letters: There are three new Auto Letter Events that can be used for Email and/or SMS Text Messaging. See Add or Edit SMS Letters.

    • eSign Email and SMS: Used to start the eSign Digital Document Signing Process. This function will send a Letter or Message to the guest with a link to the eSign Signature Letter. eSign - Digital Document Signing.
    • Self Check-in Email and SMS: Used to start the Self Check-in process. This function will send a Letter or Message to the guest with a secure link to MyBooking. Self Check-in System.
    • Booking Made Today Letter and SMS: This new event gives you the ability to automatically send a Letter or SMS Message to the Guest at the time of Booking. See Auto Letters.
    Learn how to customize Letters using Merge Fields.

MyPMS Enhancements

  • Report Enhancements: Item Analysis Report - You can now use the Item Analysis Report to track items with $0 on the folio. This is useful for tracking Inventory items that are not sold, but just tracked for Housekeeping, etc. See Item Analysis Report.
     
  • New Merge Field For Letters: Added the merge field "Drivers license" to Letters. This field can be custom labeled and used for any code, coupon or other guest details you need. Learn how to customize Letters using Merge Fields.
     

 MyGuest Enhancements

  • Exportable Request Reports: The Reports section gives you the ability to create a Requests Report using different parameters, very similar to the Transactions Report in MyPMS.  Once the Report is created, it can be exported to a CSV. file (thus opened in a program such as Microsoft's Excel or Apple's Numbers). Learn more about MyGuest | Request Reports.
  • Search Guests Feature: The "Search Guests" feature gives managers the ability to search for guests by name, email or phone #. Once the Guest record(s) are located, the Guest Details can be edited and the number of requests submitted by the guest will be displayed and linked to.. Learn more about MyGuest | SEARCH Guests.
  • Management Section is available to Users with "Manager" level access. The Management section allows Managers to manage and edit Users, Guest Records, and Forms. Learn more about MyGuest | Management.
  • MyPMS Integration: MyGuest now integrates with new features added to the MyPMS booking process: Self Check-in, eSign and SMS Messaging. Get alerts when a guest checks-in, signs a document, or receives an SMS message.Learn more about MyGuest | MyPMS Integration
  • New MyGuest Tab in MyPMS: A new MyGuest Tab has been added to the details of each Booking. You can now easily see all (new, cancelled, and completed) Requests linked to a booking. 

We are pleased to announce that the following software bugs were fixed in this release:

  • Systemwide upgrade to PHP7 as a securtiy enhancement.
  • Fixed issue with Online deposits not including tax on MyPMS imports to folio.
  • Fixed issue with Child Rates not saving or inheriting restrictions on GDS systems and SynXis and Sabre.
  • Fixed issue with CTA (closed to arrival) on Parent Rates Not Saving on on GDS systems and SynXis and Sabre.
  • Users without OVERBooking privileges can no longer Overbook in Edit Tab of booking.
  • Group booking managers can now Add Bookings to Soft Allocations saved for Group Blocks.

Read more »



Mar
22
IMPORTANT NOTIFICATION - MyPMS Release
Posted by Erica Johnson on 22 Mar 2019 11:34 AM

MyPMS Major Release Scheduled

Sunday, March 24, 2019 at 10:00 PM PST (Pacific Time)


Spring is here in the Northern Hemisphere and we are off to some great beginnings.  We are excited to announce the next release of MyPMS on Sunday, March 24, 2019 at 10:00 PM PST (Pacific Time).

This release brings major enhancements to the booking process in MyPMS, better integration with MyGuest, a new Self Check-in feature for automating operations,  SMS Messaging support, eSign Digital Document Signing, TripAdvisor InstantBooking, and others.

After the release on Sunday, we will send you details and instructions on how to get started with the new enhancements and services.

The estimated down time is longer than normal - 2 hours (120 minutes). During this time, the following services will be offline and not available, so please plan accordingly.

  • MyPMS customers please take note: This downtime WILL affect your Property Management System, as the system will NOT be available during this period. North America and European customers, please schedule your Night Audit accordingly, and be sure to print out all necessary reports (we recommend any non-arrived guests to have their Registration Letters printed, for example) before 10 PM PDT (California Time) Sunday night. Southern hemisphere customers should consider printing Folios for departing check-outs, as this may impact your ‘check out’ hours.
  • Desktop Property Management System updates will not work.
  • The Booking Engine (what we sometimes refer to as the ‘Request Server’) will be unavailable during this time.
  • Credit card processing via MyCard and AuthorizeNet will be unavailable during this time.
  • GDS/OTA updating and booking retrievals will cease during this time, but activity that occurs on these sites will continue and will be sent to you when the system is restored.

A reminder of the scheduled downtime will be posted for all MyPMS Users on the Front Desk in the "System Messages" area prior to service interruption. We appreciate your understanding of this inconvenience, and are here to answer any questions at: http://support.bookingcenter.com/ and +1-707-874-3922.


REMINDER: After a MyPMS new software release, it is a good idea to clear your website browser cache. Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See Clear Browser Cache


Read more »