RSS Feed
Latest Updates
Jun
7
Webinar Recording - Group Bookings
Posted by Erica Johnson on 07 Jun 2018 01:11 PM

Miss the last Webinar?

Managing Group Bookings in MyPMS

Watch Webinar


Learn how to use the Group Booking Wizard, Manage Group Booking Details, Folios, Room Allocations, Rates,  the  Group Booking Engine and more.

We will also introduce NEW Group Booking Features  Auto Fill Room Type Allocations and Assign All Room Type Allocations

Topics Covered

  • New Group Bookings - Group Booking Wizard
  • Group Bookings Best practices
  • Overview Booking Details, Folios and Letters 
  • Managing Room Type Allocations and Rates
  • Using the Group Booking Engine
  • NEW! Group Booking Features

Watch Webinar

 


Read more »



May
30
IMPORTANT ANNOUNCEMENT
Posted by Erica Johnson on 30 May 2018 09:20 AM

Scheduled System Maintenance

Sunday, June 3, 2018 at 10:00 PM PST (Pacific Time)


 In order to ensure the highest levels of service, performance and reliability, we will be performing critical system maintenance to the core databaseson  June 3, 2018 at 10:00 PM PST (PST Time).

The estimated down time is 1 hours (60 minutes). During this time, the following services will be offline and not available, so please plan accordingly.

  • MyPMS customers please take note: This downtime WILL affect your Property Management System, as the system will NOT be available during this period. North America and European customers, please schedule your Night Audit accordingly, and be sure to print out all necessary reports (we recommend any non-arrived guests to have their Registration Letters printed, for example) before 11 PM PDT (California Time) Sunday night. Southern hemisphere customers should consider printing Folios for departing check-outs, as this may impact your ‘check out’ hours.
  • Desktop Property Management System updates will not work.
  • The Booking Engine (what we sometimes refer to as the ‘Request Server’) will be unavailable during this time.
  • Credit card processing via MyCard and AuthorizeNet will be unavailable during this time.
  • GDS/OTA updating and booking retrievals will cease during this time, but activity that occurs on these sites will continue and will be sent to you when the system is restored.

A reminder of the scheduled downtime will be posted for all MyPMS Users on the Front Desk in the "System Messages" area prior to service interruption.

We are upgrading all our environments, and expect improved performance and reliability on all services as a result. We appreciate your understanding of this inconvenience, and are here to answer any questions at: http://support.bookingcenter.com/ and +1-707-874-3922.


REMINDER: After a MyPMS new software release, it is a good idea to clear your website browser cache. Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See Clear Browser Cache


Read more »



May
24
Upcoming Webinar - Register Now!
Posted by Erica Johnson on 24 May 2018 05:34 PM

 

WEBINAR: Managing Group Bookings in MyPMS

Wednesday, May 30, 2017 11:30 AM PST/ 2:30 PM EST

REGISTER NOW


In our continued effort to ensure that you are getting the most from  BookingCenter MyPMS, we arehplding a series of Learning Webinars, exclusively for BookingCenter customers.In this next webinar, Managing Group Bookings in MyPMS, we will review the Group Booking Wizard, Group Booking Details, folios, Room Allocations, Rates, the Group Booking Engine and introduce our NEW Booking Features -  Assign All Allocations and  Auto Fill Allocations

Topics covered in this Webinar:

  • Creating New Group Bookings – Group Booking Wizard
  • Group Bookings Best Practices – Add bookings, Modify and Cancel
  • Overview Group Booking Details, Folios and Letters 
  • Managing Room Type Allocations and Rates
  • Using the Group Booking Engine
  • NEW! Group Booking Features . Learn more Assign All Allocations and  Auto Fill Allocations

 

Please join us to get your questions answered and learn more about the Group Booking tools available in MyPMS.

We hope you can attend! REGISTER NOW


Read more »



Apr
2
New Features and Enhancements - Learn more!
Posted by Erica Johnson on 02 Apr 2018 11:59 AM

Have you had a chance to check out the recent enhancements to MyPMS?

Learn more about the new Front Desk, Booking Engine, New Booking Window, Group Bookings, Letters and more!


MyPMS Customization Features

These new customization features are available to Users with Manager level access. To learn how to enable these customization features for your property, see Admin | Enable User Customization

  • Customize the Front Desk Layout - Customize the Front Desk of MyPMS with our new Front Desk Widgets. These widgets give you the ability to organize the Front Desk and display the booking Information and data that matters most to your property. Learn how to customize the Front Desk. Admin | Front Desk - Page Layout
  • "New Booking Window" Custom Ordering and Labels - You can now customize which fields, in which order, and how they are Labeled in the New Booking window.  Thus, you can remove fields you don't want. Customizing these labels lets you get the booking details you need and removes the clutter of unwanted fields, making it faster and easier to make new bookings. Learn how to custom your labels at Admin | Booking - Data Elements
  • "Housekeeping Groups"  This new Housekeeping function makes it easy to organize Rooms into Groups and customize the Housekeeping area on the Front Desk. Create Groups by building, floor, housekeeper name or any other customized name that works for your property. These customized Groups make it easy to print Maid Sheets for each Housekeeper, and will also customize the display in FRONT DESK | HOUSEKEEPING with Rooms sorted into each Group. Admin | Housekeeping

Booking Engine Templates - Our Booking Engine has a whole new look! 

  • We have three different Booking Engines Templates to choose from, all of which can be easily customized to your property. All of these templates are ready-to-use and can be viewed in your PMS Setup Area.  See Booking Engine | Website Code Learn how to customize your Booking Engine at Booking Engine

Customized Default Letters

We have enhanced the Letters Setup area with a new section for Default Letters and a new display for Letter Templates.  The Default Letters section includes the option to create a customized Website Booking Confirmation Letter and makes it easy to assign letters to other functions like Registration Cards and POS (Point of Sale receipts). Learn more about Default Letters

Group Booking Automatic Room Assignment Feature

With this new feature, you can now automatically assign a Guest to all bookings in a Group Booking. This makes it easy to complete Room Assignments for Group Bookings without having to assign individually.  The result is that all bookings appear immediately on your Tape Chart. Learn how to use this feature at Room List - Group


Read more »



Feb
27
Release Notes - February 26, 2018
Posted by Erica Johnson on 27 Feb 2018 11:27 AM

In this Latest Release, you will see enhancements to the

Front Desk, Booking Engine, New Booking Window, Group Bookings, Letters and more!


This latest release introduces major enhancements, several new features, as well as some important bug fixes, all of which are detailed below and in MyPMS Release February 26, 2018.

As a reminder, after a MyPMS new software release, it is a good idea to clear your website browsing history or cache.Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See detailed instructions at Clear Cache in Web Browser

Please let us know if you have any questions. We are here at +1-707-874-3922 Ext. 202 and https://support.bookingcenter.com to assist in any way.


NEW Service! MyGuest - Guest Request and Concierge System

A sleek, mobile-friendly app with a fully integrated Incident Tracking System for your Guests and Staff. Here's how it works: Guests can request services, such as a spa appointment or turn-down service, at any time from booking to check-out.  Your staff is notified via their mobile device and an interactive dashboard. The 'escalation' feature makes sure Requests are resolved in a timely manner. Make more sales while improving operations. This new service can be fully integrated with your PMS Learn more about MyGuest

Contact us to get started!


MAJOR ENHANCEMENTS

This latest release introduces exciting new products and services to improve the guest experience and increase bookings.

NEW MyPMS Customization Features

These new customization features are available to Users with Manager level access. To learn how to enable these customization features for your property, see Admin | Enable User Customization

  • Customize the Front Desk Layout - Customize the Front Desk of MyPMS with our new Front Desk Widgets. These widgets give you the ability to organize the Front Desk and display the booking Information and data that matters most to your property. Learn how to customize the Front Desk. Admin | Front Desk - Page Layout
  • "New Booking Window" Custom Ordering and Labels - You can now customize which fields, in which order, and how they are Labeled in the New Booking window.  Thus, you can remove fields you don't want. Customizing these labels lets you get the booking details you need and removes the clutter of unwanted fields, making it faster and easier to make new bookings. Learn how to custom your labels at Admin | Booking - Data Elements
  • "Housekeeping Groups"  This new Housekeeping function makes it easy to organize Rooms into Groups and customize the Housekeeping area on the Front Desk. Create Groups by building, floor, housekeeper name or any other customized name that works for your property. These customized Groups make it easy to print Maid Sheets for each Housekeeper, and will also customize the display in FRONT DESK | HOUSEKEEPING with Rooms sorted into each Group. Admin | Housekeeping

NEW Booking Engine Templates - Our Booking Engine has a whole new look! 

  • We have three different Booking Engines Templates to choose from, all of which can be easily customized to your property. All of these templates are ready-to-use and can be viewed in your PMS Setup Area.  See Booking Engine | Website Code

NEW Customized Default Letters

We have enhanced the Letters Setup area with a new section for Default Letters and a new display for Letter Templates.  The Default Letters section includes the option to create a customized Website Booking Confirmation Letter and makes it easy to assign letters to other functions like Registration Cards and POS (Point of Sale receipts). Learn more about Default Letters

Group Booking Automatic Room Assignment Feature

With this new feature, you can now automatically assign a Guest to all bookings in a Group Booking. This makes it easy to complete Room Assignments for Group Bookings without having to assign individually.  The result is that all bookings appear immediately on your Tape Chart. Learn how to use this feature at Room List - Group


We are pleased to announce that the following software bugs were fixed in this release:

  • Fixed issue when cloning a booking in the past, the date did not assign today's date.
  • Fixed issue with Rate restrictions not releasing when new a rate is selected.
  • Removed error code displaying on page SETUP_Owners Tab - Expenses

Read more »