Booking.com currently has an email policy where properties are not able to send emails that include third party links. Therefore, if you send a follow-up confirmation email to a Booking.com guest that includes a internal link on your website, this email will bounce/not be delivered.

In summary, this email bounce back/non delivery error occurs when properties are trying to send links to third party websites in their messages to Booking.com guests.  

There are a few options moving forward to ensure you can effectively communicate property details via email.

1. You can create (we can assist as well) a new Confirmation Email that is specific for just Booking.com

In this email you will just remove any internal website links, but can reference where on your website guests can access this information.

 and/or

2. You can create an automatic template within Booking.com that can be sent to guests at the time of booking. This can be a shorter version of your confirmation email, but can include the links on your website.

Essentially their position is that the Booking.com listing is ‘their’ website for Booking.com guests, therefore no other links are allowed.

If you need assistance with either of these options, please contact our Support Department and can help review and walk you through these steps.