Locked Users - How to Unlock Them and Avoid Getting Locked Out
Any user will become 'locked' out from MyPMS if 3 unsuccessful logins with a known ID occurs within 3 minutes. We do this to prevent fraud for our customers.
When a user ID is 'locked out' there are 2 ways to get them back in:
1) Anyone with access to the 'Setup' area (Setup | PMS | Users) will have to login, choose the user (it will show Locked Out? YES) and click the button 'UNLOCK' and this will allow 3 more tries before becoming unsuccessful.
2) The User can unlock themself. There are two options on the 'login' page for the User to choose:
- User can request MyPMS to send an email to the email address on file for the User and this email has a link that 'Unlocks' the user to try again.
- User can click to one of their Challenge Questions, answer it successfully, and that 'Unlocks' the user to try again.
If your users have problem with their user ID/password, and keep getting locked out, it is recommended that someone with Manager level access alter their password to one which the user(s) can recall easier. Neither BookingCenter staff nor a manager can actually view a password, but a manager can save a new password for the user by going to Front Desk | Setup | PMS | Users, choosing the user and saving a new password in the password field.