Locked Users - How to Unlock Them and Avoid Getting Locked Out
Posted by Jeff Tweddale on 26 Sep 2010 06:31 PM

Locked Users - How to Unlock Them and Avoid Getting Locked Out

Any user will become 'locked' out from MyPMS if 3 unsuccessful logins with a known ID occurs within 3 minutes.  We do this to prevent fraud for our customers.  When a user ID is 'locked out' there are 2 ways to get them back in:

1) Anyone with access to the 'Setup' area (Setup | PMS | Users) will have to login, choose the user (it will show Locked Out? YES) and click the button 'UNLOCK' and this will allow 3 more tries before becoming unsuccessful.

2) The User can unlock themself and re-set their password.  An option on the 'login' page allows the User to request MyPMS to send an email, with a verification code, to the email address on file for the User and this email has a link that 'Unlocks' the user to try again, or to change their password.


If a User received: "Your account is temporarily unavaiable for security reasons. If you feel you have received this message in error, please contact administrator".

This means the IP address from your local network has been blocked, as someone was trying to access MyPMS more than 10 unsuccessful attempts in 5 minutes.  We do this to prevent fraud for our customers, as well.  If this happens, please contact BookingCenter Support and let us know which User ID and we can 'un-block' that restricted IP to allow access once again.


If your users have problem with their user ID/password, and keep getting locked out, it is recommended that someone with Manager level access alter their password to one which the user(s) can recall easier.  Neither BookingCenter staff nor a manager can actually view a password, but a manager can save a new password for the user by going to Front Desk | Setup | PMS | Users, choosing the user and saving a new password in the password field.

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