Letters: How do I send a confirmation letter to my guests?
Posted by - NA - on 09 Jan 2008 05:49 PM

Each booking has a "Booking Details" area available. When you open a booking, you will see Tabs at the top of the Booking Details screen. Go to the Letters Tab.

To email or print a confirmation letter:

  • Click on the Letters Tab (2nd from the right) and choose the letter you have created as your confirmation letter from the drop down list.
  • Then either choose either "Send Email" or "Generate Print Document". If you choose the Send Email option, you will have the ability to edit the email, add text or deleted unwanted items. When you choose Generate Print Document, you will see a print button which will send the letter to your printer. It is not editable.
  • If you need to edit the Letter template. Go back to SETUP|PARAMETERS|LETTERS to edit the Letter. See, Edit and Customize Letters


Online Bookings: Remember that for every booking generated online, either from your web site or a Global Booking Network partner, the system automatically sends a confirmation email message to the guest. The contents of these emails contains standard booking details, and the property's contact data. Other content can be customized by the end user.

To edit the Thank you Message, Driving Directions, Deposit, Cancellation Policy Message, Check In/ Check Out times, and Property Address, See Merge Fields - Individual Letters and Merge Fields - Group Letters

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