Letters: Edit and customize
Posted by Jeff Tweddale on 28 May 2010 09:35 AM

To edit any letter in the MyPMS system, go to Setup | Parameters | Letters.

Follow these steps:

  1. Open Letter: choose the Letter you want to edit by clicking on the Letter I.D. or selecting it and choosing 'Edit'. The Letter will open in an Editor which you can use to customize your letter.
  2. Editor Toolbar: The toolbar at the top has many features you can use to customize your Letter including adding images, text formatting and other standard features. It also includes a full set of Merge fields used to insert booking, financial and guest information from your records and transactions to appear automatically in the Letter. 
    • Merge Fields
      • To see the available list of merge fields, click on the the BookingCenter "globe" icon in the top left corner of the editor.
      • To insert the value of the merge field you want, place your cursor at the location in Letter you want it to appear. Then, click on the desired value from the merge fields list.
      • To change or edit your Merge fields in the Letter, highlight the field and click on the BookingCenter "globe" icon in the top-left of the editor. Choose the new field from the drop down menu and it  will replace the highlighted field
      • To see a list of Merge Fields, see Merge Fields - Individual Letters and Merge Fields - Group Letters
  3. Once you have finished editing your Letter, click Update to save your changes.


  • If you insert a merge field that involves payment in the Folio, the field will appear blank if there aren't any transactions in the Folio yet.
  • A common request from customers is for Charges, Rents, and Payments to be seen on a confirmation.  If your business policy is to place the RENT charges on the folio at time of booking, then 'Display All Folio Items' will be the right choice.
  • However, if you pre-book some Charges, such as a spa or transportation charge, but let Night Audit post the RENT charges (most common), and you wish for a Guest to get a clear indication of what has been charged and will be charged, then use the 'Display All Folio Items' for the Charges posted and, in another section of your Letter, the 'Daily Rate Grid' so that 'current' charges on a folio are on one portion of the letter, and the 'projected' Rate Grid is on another portion of the letter.  This allows the Guest to see what will be charged, assuming dates and rates don't change.

 Related Articles

Create Custom Letters

How do I set up Auto Letters?

Insert an image into a Letter

Merge Fields - Individual Letters

Merge Fields - Group Letters

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