Upgrading to Mavericks OS X 10.9 or Yosemite 10.10 and the Web Enabler Shared error
Posted by Jeff Tweddale on 24 Oct 2013 09:08 AM

BookingCenter is built on a development platform that uses an SDK of the Mac OS X that supports Open Transport - which has been used by Apple since the 1990s to access network functions such as HTTP, FTP, SMTP, etc. Apple removed Open Transport from the Core Services Framework in the OS X 10.9 Mavericks SDK (released October 22nd, 2013).  Yosemite uses this same network stack.

As a result, when the Mac version of the Desktop client starts up, you will find an error that states "the web enabler shared" and/or "shared library fails to load" and the Desktop application will not load.

BookingCenter was apprised of this change in October 2013 and we developed an upgrade (Version7 of Desktop for Mac) that allows the Mac version of our Desktop PMS to run under OS X 10.9 (Mavericks) and later versions of Mac OS X (Yosemite).  The Version 7 Upgrade costs $350, and additional user licenses to upgrade a multi-user are $250/each.  Please contact or call us at +1-707-874-3922 ext 201 to buy Version 7 for Mac.

If you do not wish to upgrade to Version 7, we can recommend 2 options if you find yourself receiving an error after the upgrade to Mavericks:

  1. Upgrade to MyPMS, our 'cloud-based' PMS. MyPMS is accessible 24 x 7 from any internet device (Mac and Windows or iPhone/iPad/Android tablets).  The system includes 24 x 7 support in a basic $50/month fee. Customers love the application, your staff will enjoy it, and it will assist with most technical issues experienced with 'client/server' software. BookingCenter staff will transition over all of your data, and we can migrate on any Monday through Thursday.   There are a list of "Checklist of Items" that customers who migrate from the Desktop to MyPMS need to know, so please read Desktop to MyPMS Pre-Migration Checklist to making this change.

To try our demo, click Demo Now from the MyPMS page at:

We have posted 2 reference guides for learning and using the system.   

1. The MyPMS Training Guide (17 pages, .pdf file) can be downloaded from:  Use this for quickly getting up to speed on the MyPMS system - it's designed to train staff on basic operations.
2. The MyPMS Reference Manual (112 pages, .pdf file) can be downloaded from: Use this for a detailed reference of the MyPMS system.

2.Roll back your Mac OS X to a pre- OS X 10.9 state (i.e., uninstall Mavericks).This is easy to do if you have been using Time Machine, but more complex if you do not have a backup of your Mac from prior to the Mavericks installation.

Here are a few resources to assist with uninstalling Mavericks and going back to your previous OS X where the BookingCenter Desktop PMS ran fine.

Uninstalling Mavericks:

As we get more news on our support for OS X 10.9 Mavericks, we will make BookingCenter customers aware of them.

(1 vote(s))
Not helpful