Knowledgebase
Clear Cache in Web Browser
Posted by Jesse Chieppa on 22 Jun 2011 12:43 PM

When we perform a system update to MyPMS we are often times updating many files including web content and javascript. If your browser doesn't automatically check for new updates you may still be using a cached copy and experience problems or quirks.

If you experience any oddities after a MyPMS update please clear your browser cache and restart your browser prior to contacting support.

There are times when you may be experiencing issues with your MyPMS software that can be fixed by clearing the Cache in your website browsers.Typically, browser cache issues affect the system's ability to perform certain tasks.

These issues include:

  • Saving and completing a new booking
  • Check-in or Check-out of a Guest
  • Cancelling a booking
  • Confirming a booking
  • Problems with the EZ search function
  • Problems with Daylight Savings Time dates appearing in 'white' (as opposed to 'blue') when selected on a Tape Chart.

If you are experiencing any of these issues, then try clearing the cache in your browser and logging back into MyPMS.

The steps to clear the cache vary by browser. We recommend either Internet Explorer or Mozilla Firefox and have provided the steps for clearing the cache here. Steps may differ on previous versions and on other browsers which can be easily found by searching for "clearing cache" for a specific browser in a search engine. We do recommend you have the most up to date version of Internet Explorer, both for better feature support AND important security updates that microsoft releases!

Steps to clear the browser cache.  These steps should be completed in all of the browsers you use to access MyPMS.

Step 1: Open the browser. Log out of MyPMS. Close all open windows.

Step 2: Clear the Cache in each browser you are using.

Internet Explorer

  1. Go to the toolbar at the top of the browser.
  2. Choose the "Tools" menu, select "Delete Browsing History". A new window will open.
  3. If you don't want to delete the cookies and files associated with websites in your favorites list, select the "Preserve Favorites" website data check box.
  4. You can choose any items to delete by selecting them, but the "Temporary Internet files" must be selected to clear the cache. Then,  click "Delete".

Mozilla Firefox

  1. Go to the toolbar at the top of the browser.
  2. Choose the "History" menu, select "Clear Recent History". A new window will open.
  3. You can choose any items to delete by selecting them, but the "Cache" must be selected to clear the cache. Then,  click "Clear All".

Apple Safari (See https://support.apple.com/kb/PH19215?viewlocale=en_US&locale=en_US)

  1. Go to the toolbar
  2. Choose History > Clear History and Website Data
  3. Then click the pop-up menu and choose how far back you want your browsing history cleared.

Google Chrome (See https://support.google.com/chrome/answer/95582?hl=en)

  1. Click the Chrome menu in the top right corner of the browser toolbar.Chrome menu
  2. Select More tools > Clear browsing data.
  3. Select Clear browsing data.
  4. In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  5. Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  6. Click Clear browsing data.

Step 3: Close Browser and then reopen to a new browser window and log in to MyPMS. The issues should be resolved and the system functioning properly. If you continue to experience issues, please submit a Support Ticket.

Note: Some properties have had selected _Check for newer versions of stored pages:_ NEVER. It should be set as Every Visit to the Page.The web browser will store web pages / files that it accesses, and under certain circumstances retrieve from disk rather than downloading the file remotely. It is possible that your PCs accessed files from a previous release while it was up, that no longer matches with the current running system.

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