How to Issue/Release an Expedia Close Out (Stop Sell) in Sabre (internal use)
Posted by Rebecca Mealer on 20 Jun 2015 11:56 AM
TO IMPLEMENT A CLOSE-OUT:
With an ARI connection with Expedia, a property cannot request a Close Out (stop sell) through Expedia. We have to apply it on the PMS side.
1.) Login to Sabre using your ID.
2.) Go to property profile.
3.) Manager -> Availability -> Stay Restrictions -> Hotel Restrictions -> "Add Stay Restriction"
4.) Details: CHANNEL CONNECT (this is Expedia and only Expedia)
5.) Date Range: Start: (Today's Date)
Check "No End Date"
6.) Stay Controls: Closed: CLOSED
7.) Click Save
What you should see when you go back to "Manage -> Availability -> Stay Restrictions" under Hotel Restrictions is a line item "Channel Connect" with red squares that say CLOSED.
NO Manual ARI push is necessary from Sabre to Expedia, and we don't need to push an update from genares.bookingcenter.com to SynXis. Also, if an update happens from PMS to the CRS, it will NOT override this restriction.
The message from Sabre to Expedia Partner Central (EPC) will take 2-3 minutes. However, the change from EPC to Expedia Retail can take up to 2 hours (per Expedia).
A property can log into their EPC and they will see a red box box that says "Closed for 180 days". However, we tested it and the close out is good indefinitely.
Please announce to the team that you have performed a close-out. Then update the property that you have enstated this close-out (preferably on the support ticket).
TO RELEASE A CLOSE-OUT:
1.) Login to Sabre and the Property Account.
2.) Manage -> Availability -> Stay Restrictions -> Hotel Restrictions.
3.) Click on "Open/Close" next to Channel Connect
4.) Stay Controls: "OPEN"
5.) Click Save.
Please make sure that you no longer see a red Closed bars next to Channel Connect in the Hotel Restrictions. In fact, the line item "Channel Connect" should disappear under Hotel Restrictions.