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When we perform a system update to MyPMS we are often times updating many files including web content and javascript. If your browser doesn't automatically check for new updates you may still be using a cached copy and experience problems or quirks. If ...
The first step in making a 'Direct bill' relationship with a Company is creating a Company record in the Setup area. Go to SETUP | RELATIONSHIPS | COMPANIES. This creates the Company relationship, extends credit to the Company, opens an AR Account and app...
HOW DO I UNDERSTAND THE MESSAGE STRUCTURE OF THE MICROS 2700/3700/4700 INTERFACE THAT WE UTILIZE FOR POSTINGS FROM AIREUS AND OTHER CLOUD POS SYSTEMS? The following message types are utilized in IP-based interface communication based on the MICROS class...
MYPMS FOLIO - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Folio Screen: KNOWLEDGEBASE ARTICLES: Room Rent wasn't posted, How do I manually charge Room Rent? [https://su...
Latitude and Longitude - if you upload your property to the Global Booking systems, then you must enter your property's Latitude and Longitude. This will indicate your location by many trael systems and is also used to create a list of Airports in the ...
MYPMS EDIT TAB - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Edit Screen: KNOWLEDGEBASE ARTICLES: MOVING OR EDITING A BOOKING BETWEEN ROOMS, TYPES, OR DATES [https://su...
MYPMS FOLIO - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Night Audit Screen: Knowledgebase Articles: MANAGER'S REPORTANDTHE NIGHT AUDIT SUMMARY OF FOLIO POSTINGS SENT...
MYPMS RATES - TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the MyPMS Rate Setup Screens: KNOWLEDGEBASE ARTICLES: How do I add another Rate Plan option to a Room Type in MyPMS? [ht...
If an XML developer sends the CVV2 in the xml message, BookingCenter will use it to transact the deposit. However, it would be advantageous only if a Site were using MyCard (Payment Gateway product) to actually process a deposit at time of booking. If not...
In order to accommodate a custom report, you will have to format what fields you want and how you would like them laid out. A 'prose' description, such as a written summary, is not adequate for designing a custom report. What does work is a visual descrip...
There is no way to 'Add a Direct Bill Payment' to a House Account folio at this time (we are working on it, though). In the meantime, if your House Account charges need to be Direct Billed to a Company for payment later on, here is what we recommend: Cr...
When you unlink a reservation from a group, the group booking data is no longer linked to the booking. The booking details will remain the with the Individual after it is unlinked. To unlink an individual booking from a Group booking, follow these steps...
Because the A/R (accounts receivables area) will allow multiple payments to a "DB:" to be posted to a _SINGLE FOLIO_, the A/R is a 'dynamic' statement. If these payments are posted 'along the way', the A/R will reference a folio that may have additional...
There are three ways to make a booking. All three open to same NEW BOOKING window. For step-by-step instructions, go to the online manual at New Booking [https://docs.bookingcenter.com/display/MYPMS/New+Booking] * Booking By Inquiry * Booking By Av...
The Folio is a powerful and flexible tool for applying charges and payments to a customer's bill. Each Individual and Group booking has a Folio Tab in the Booking Screen. All Charges and Payments will appear in the Primary Folio and can be modified easily...
When implementing an XML interface, there is a setting that a property can choose to 'automatically assign a room' to an online booking or not. This choice can have ramification to an XML developer, so read the article on this choice at: https://support.b...
WEBINAR RECORDING - JULY 9, 2014 TAKE THE NEXT STEP IN GLOBAL DISTRIBUTION. GET MORE OUT OF YOUR OTA CHANNELS! The BookingCenter Contract Rates Program facilitates a direct connection for preferred placement on major OTA search engines like Booking.co...
Individual Letters: Customize your letters with Merge Fields To create or edit any letter, go to SETUP | PARAMETERS | LETTERS. See Add Letters [https://docs.bookingcenter.com/display/MYPMS/Add+or+Edit+Letters] and Customize and Edit Letters [https://sup...
WHY DO I SEE MULTIPLE AUTHORIZATIONS IN MANAGE CREDIT CARDS, WHEN USING MYCARD, AND HOW DOES THIS AFFECT MY GUEST? Properties will notice that often times, when using MyCard, that the Manage Credit Card screen shows multiple authorizations, as well as t...
Learn how to use functions and features, get tips on Bookings and Rate management and learn strategies for managing your online bookings. We are continually adding tutorials to our YouTube channel, so check back frequently for new additions. Visit yout...
MyPMS Custom Letters CREATING AND EDITING LETTERS * Default Letters [https://docs.bookingcenter.com/display/MYPMS/Default+Letters] * eSign - Digital Document Signing [https://docs.bookingcenter.com/display/MYPMS/eSign+-+Digital+Document+Signing] ...
REPORTS- TOP HELP ARTICLES This page highlights the Top Help Articles users have found to be most usefull when working with the Reports: KNOWLEDGEBASE ARTICLES: What types of Accounting Reports does MyPMS provide? [https://support.bookingcenter.com/...
All group bookings must have at least a Soft or a Hard Allocation, for at least one Room Rype, for each day of the group. Room Type allocation is set up during the group booking process in the Group Booking Wizard, but can be edited at any time in the Edi...
When a room is marked as Out of Order status, the room will not be offered as an available room to be assigned for reservations or check-ins for the effective dates. Additionally, the room will not be counted in your occupancy statistics. The room will be...
BookingCenter provides an API_ _(Application Programming Interface) to interact with our Property management Systems and our Central Reservation Service. The XML we provide allows us, or your developer, to create your own unique 'wrapper' (or 'web service...
The Booking Engine can be enabled to display a drop-down menu so that your visitors can select a specifc Room Type to see a calendar of availabilty for that Type. For Desktop users, choose _Parameters_|_ Internet Configurations_ | _Online Config_ and th...
There times when a user wants to charge an Item and write their own _description_ for the charge at time of entry. Thus, you should set up a MISC Inventory Item to use for this feature. To use the MISC Inventory Items feature Effectively Setup up: 1. MI...
BookingCenter supports a remote system sending a CRM Guest ID to the individual BookingCenter 'Booking Engine' or a Portal Booking Engine to requests.bookingcenter.com to pass off a CRM guest identifier and pick it up with the booking message when/if the ...
Each night that Night Audit runs, there is an email generated by BookingCenter that is titled "CHARGE FOLIO RESULTS FOR". This email lists the in-house rooms, guest names, and amount charged to each folio via the 'Charge Folios' proces...
_OTA Contract Rates: What things are controlled in the MyPMS and what things are still controlled in the extranet?_ When your property decides to interface your OTA (Online Travel Agent) extranet with their BookingCenter PMS system, there are several co...
_OTA Contract Rates: Your Role as the Property Between an OTA and BookingCenter_ Upon starting and maintaining a relationship with your OTA Contract Rate program and BookingCenter, here are a few things that will help you understand your role in the con...
BookingCenter supports a feature called "Maximum Book Ahead Days" (it's set in the Setup area under Settings | Booking Engine Settings) to dis-allow an online booker from booking more than x days in the future (though not less than 365). Keep in mind, thi...
DOES BOOKINGCENTER PROVIDE AN EMV DEVICE AND SERVICE FOR 'DIP/TAP/SWIPE'?   Yes! We have details on how you can enroll and sign up to receive an EMV terminal on this page: https://www.bookingcenter.com/interfaces-and-modules/mycard/ [https://www.bookin...
Since OS X Mountain Lion, the Mac defaults to preventing applications from unidentified developers or sources from being launched. You'll discover the message in OS X 10.8 when you try to launch BookingCenter for the first time. You'll get an alert dialog...
Booking.com changed the way they send email addresses for guests who book rooms at your hotels. They used to send the actual guest email adddress (such as me@gmail.com), and now they send an 'alias' email address that looks like this: 200158071-qu9v.4kqw....
WHAT IS THE GROUP BOOKING ENGINE? The Group Booking Engine is an online booking engine that offers a central location for individuals to book a room as part of a Group Reservation. By logging in to a secured area, bookings can be viewed and added to a gr...
Some customers send Letters (such as Confirmation Letters, Group Contracts, Registration Letters, etc) to email addresses where the email 'bounces; or is not received by the guest. The most common cause of this is more strict email sending policies are S...
The Tape Chart has a variety of powerful features that make managing booking and availability easy and efficient. To learn more about the Tape Chart Functions, see Tape Chart [https://docs.bookingcenter.com/display/MYPMS/Tape+Chart] in the MyPMS User Manu...
BookingCenter maintains a certified, 2-way complete PMS interface to the SynXis CRS and the Sabre Hospitality systems, based on the HTNG OTA certification spec. Each year we have to update the certification with Sabre, and we use this location to post our...
FREQUENTLY ASKED QUESTIONS ABOUT THE BOOKINGCENTER-EXPEDIA DIRECT CONNECTION HOW DO I GET STARTED WITH MY EXPEDIA DIRECT CONNECTION? If you DO NOT have an account with Expedia, go to Expedia | New Account Setup [https://docs.bookingcenter.com/display/...
PLEASE SEE THESE TOP HELP ARTICLES FOR THE EXPEDIA DIRECTION CONNECTION WITH BOOKINGCENTER PMS PRODUCTS. ------------------------- SETUP AND ACTIVATION * If you DO NOT have an account with Expedia, go to Expedia | New Account Setup [https://docs.bo...
We have noticed a few key occurrences where your rates on the Mr and Mrs Smith retail site may appear to be incorrect or not matching within MyPMS. This is likely due to three key factors that are specific to Mr and Mrs Smith and are as follows: * Th...
Can I sell in a foreign currency via Booking.com? There are a number of properties outside the United States that do, or wish to, sell in US dollars. For example, you can sell and are set-up for USD within BookingCenter, but are located in Argentina. So...
There are many questions around minimum length of stay (minLOS) requirements and how this works within the product and the various distribution channels. This often stems from the key difference between a "stay through" minimum length of stay and an "arri...
Prep Work Before Installing a BookingCenter Call Accounting System Get to know the layout of the PBX to server to LAN lines. Does it have two DB9 (typical serial PC port connectors)? Usually, older PBX systems will be configured with a DB25 connector an...
The American Express credit card can only be used to authorize and pay bookings with durations less than 100 days if the property is set up as a Lodging account (most BookingCenter customers are). This is a technical limitation in the AX specification, as...
If you receive a reservation from Booking.com and it has no credit card information, this is because of a setting within the Booking.com extranet. If you wish to disable this feature, please login to your Booking.com extranet and you will be able to edi...
How can I participate in the Travelzoo program? _The Travelzoo Hotel Platform was introduced to complement their current product mix, and more importantly to further support their hotel partners throughout the year. They recently launched the new Travel...
When we activate a BookingCenter property, we add the main user to the 'company' so that that user can login to https://support.bookingcenter.com [https://support.bookingcenter.com] and 'Submit a Ticket' to our support staff and track issues with answers....
Bookingcenter provides an API (application programmable interface) for marketing systems that perform loyalty tracking. This allows our customers to work with numerous 'loyalty' systems as well as their own. Basically, all Bookings get posted to an outsid...
The 'paying' of a Direct Bill (whether the folios have been placed into a Statement or are in 'un-statemented invoices') is intended to be made by a qualified accounting person _AFTER_ the charges and payments have been finalized with the Company offered ...
Apple consistently tightens up its quarantine provisions (what they call 'Gatekeeper') in order to stop malicious software from being downloaded and installed on a Mac. if you can't open your BookingCenter Desktop Mac OS X download, because of an error (u...
UnionPay is a credit and debit card provided by Chinese banks. It is similar to Visa or MasterCard. In the world outside of China, this card type rides on the Discover platform. Thus, in order to use it, a BookingCenter customer would: 1) need to be set...
With the release of High Sierra (OS X version 10.13), Apple is no longer distributing the 'Legacy Java' needed to run Desktop PMS. There will be an error presented at launch and you need to click the 'More Info' button to be taken to Apple's web page at: ...
When entering a Request, the form will ask you for a Booking Number. This is the number, often called a 'Confirmation Number', given to you when making your booking. This number may have been generated by a Travel Agency - such as Booking.com or Expedia. ...
When an XML query for availability is returned to the client, the available rates may/not have a Restriction to prevent them from being booked, or else being booked requires some contingency to be met. The XML array will return what we refer to as a 'Rest...
There are many times when a property wishes to use a Complimentary or Free Rate in a Booking. There are ways to do this, but we usually recommend the approach that gives the best tracking analysis of Comp Rooms. Best apporach: Create a rate plan you ca...
Properties can place many tax values on their RENT Item (rate applied as a Charge nightly). BookingCenter rounds most currencies to the third decimal point, to leave a 2-decimal value. We follow the generally-accepted norms in how rounding occurs: .005 up...
FAILED AUTHORIZATIONS USING XML WITH PAYMENT PROCESSING If a Site is using MyCard (TSYS, Vital, Visanet, or Authorizenet) as payment gateway, _AND_ the Site is set to take 'Online Deposits' (ie, some money is needed before confirming a booking) _AND_ a ...
You may have a website domain name you wish to promote that is not the 'base URL' for your Concierge site, which will usually be something like: https://Hotel.BookingCenter.com/demo [https://Hotel.BookingCenter.com/demo] Instead, you may want to market ...
BookingCenter has 4 Booking Engine Templates that meet ADA (American with Disability Access) Compliance. This means our templates meet the highest standards of ADA Compliance using World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines [ht...
Manage and prepare for OVER bookings from Networks such as OTAs and GDS' All BookingCenter systems have a Room, a Room Type, and Rate called OVER. None of these can be edited or deleted, as the Central Reservation Service uses these to assign any
If you are developing an XML solution for an Owner(s) of Unit(s) that is part of an OWNER CHANNEL PROGRAM (https://www.bookingcenter.com/nontraditional/ [https://www.bookingcenter.com/nontraditional/]), then you will need to have a few concepts clearly un...
If a customer request their "Right to be Forgotten", we send them to the Property who _may_ had a booking with them, and that property can remove them, as documented in the Privacy Page below. Thus, the right can be retrieved via the place the Guest made ...
With the release of Self Checkin [https://www.bookingcenter.com/selfcheckin/] and eSign [https://www.bookingcenter.com/esign-digital-document-signing/], it is possible to send your Guests to https://mybooking.bookingcenter.com [https://docs.bookingcenter....
When a developer wishes to CANCEL an existing booking, they should use the "Cancel Booking" message using the OTA standard endpoint "OTA_HotelResCancelPort" specification. This allows the developer to also record the cancellation by offering these fields ...
If a developer wishes to use the XML Web Service to save an Item (or multiple Items) with a booking, then they must use an Item ID that is _ALREADY ENTERED INTO THE PMS_. While the PMS allows a User to write an 'extended description' and save when applyin...
If one wished to Place a Cleaning or Meal Plan fee(s) into a Rate (common requests from our customers), there are a few ways to do it: * If the Cleaning fee is for _TRACKING PURPOSES ONLY_, and is already embedded into the Rate, then the easiest way i...
When developing the MyGuest API, please make sure the base url includes the partial url api. Thus, the base url for the dev environment should be https://manage-dev.bookingcenter.com/api/ [https://manage-dev.bookingcenter.com/api/] and for the production ...
BookingCenter supports a wide range of EMV devices for use with MyPMS, as you can view here [http://www.bookingcenter.com/point-of-sale-hardware-and-forms/]. The question of which device to get is based on pesonal preferences and how you will use it. Fo...
In certain tax jurisdictions, there are different tax rates throughout the year. This often takes place is locales where an occupancy tax will be higher during peak tourist seasons. The example below is based on an occupancy tax rate that is 11% from Ju...
When a Booking Engine wishes to work with the BookingCenter APIs to Query Rates & Availability and Save Bookings, they usually use the following APIs: 1) Connect to the 'PMS/CRS' and RETRIEVE HOTEL RATES AND AVAILABILITY, with specifics for finding whic...
BookingCenter has been working with Long Term Stay properties for over 20 years and has some great tools for managing the unique needs of Long Term Stay guests. Here are a few common questions when managing these types of bookings: * Rates - We have...
To get started with receiving an EMV terminal that can work for swipe, dip, and tap, please visit: https://lp.tsys.com/partner/bookingcenter/ [https://lp.tsys.com/partner/bookingcenter/] and enroll now. Due to the COVID-19 fears around hospitality, hotels...
If you are using the "Reservation request" feature of airbnb, and a guest made a reservation request prior to making the booking, Airbnb _holds_ that room availability for 24hrs. This gives the guest a booking _if they_ confirm within that 24 hour time pe...
Sometimes Booking.com sends a fax or email to you when we can't pick up the message. These events usually happen due to network congestion or errors on Booking.com's side. We see them once in awhile, and there is nothing we can do about this, as Booking.c...
We receive notice from customers who state that the MyPMS is going slow, when we show no prpblems nor other customers report any slow downs. There can be many reaosns for this, but the easiest ways to reolve this are the following (in terms of simplicity ...
Properties are required by some public health jurisdictions to survey their Guests prior to welcoming them. Below are the typical approaches to these needs and how our tools can assist: The most common approach to including a 'pre-arrival' survey is to ...
Your tax authority might alter the tax rate at a certain date in the future. Here is how you adjust your tax rate properly. As taxes will only apply when a guest STAYS AT THE PROPERTY, and MyPMS will post taxes during the Night Audit process, we recommend...
When you place different guest names, but a _SHARED EMAIL_ (such as frontdesk@myhotel.com) when submitting a request, despite submitting active in-house guest information such as room, name, and confirmation number, why does each Request keeps coming up w...
EMV devices are network devices that must be on the same subnet as the machines that will connect to the EMV device(s). Thus, your Mac, PC, ipad, tablet, etc must all be on the same network as the EMV device. For this reason, nearly all installations mak...
Kiosk and Mobile Hardware Ideas In an effort to further secure your virtual front desk, we have outlined some options to assist in _locking _down your Kiosk for the self check-in process. We don't recomemnd these products or vendors, but these are links...
With the COVID reality, a number of properties are utilizing the Out of Order (OOO) functionality to space out guests and rooms. BookingCenter sends all OOO updates to all sites, but please note that what may appear to be an overbooking for a room set as ...
This wireless device has some issues you should be aware of: 1) When the device 'updates' and downloads a new 'application' (which occurs whenever card issuing changes happen, which is often) the 'wi-fi' method for connecting needs to be re-set. Thus, y...
Preventing Credit Card Fraud and Phishing Attempts. Below are some 'best practices' we recommend, all easy to accomplish. * The best way to prevent fraudulent use of credit card data is to _STORE THE LEAST AMOUNT NEEDED_. While it's hard to manage a...
BookingCenter's supported EMV device [https://www.bookingcenter.com/point-of-sale-hardware-and-forms/]s use manual batch processes. We do not support 'auto batching' for EMV MyCard [https://docs.bookingcenter.com/display/MYPMS/MyCard+EMV] to avoid the nee...
Booking.com currently has an email policy where properties are not able to send emails that include third party links. Therefore, if you send a follow-up confirmation email to a Booking.com guest that includes a internal link on your website, this email w...
Booking.com has a feature called 'auto replenish'. With the auto-replenishment feature is set to Yes (or activated), when a reservation is canceled in Booking.com, the canceled room or unit immediately becomes available. We do not recommend having this fe...
We wish to start by helping you transfer existing folios or stay overs so the system is ready for hose one(s) we know about pre-training. Please refer to this KB article: https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/249 [https:/...
To get each of your Users familiar with the system, it is best if they spend some time _SELF-LEARNING BASIC OPERATIONS_ so BookingCenter can focus on-site training on more complex issues. To this end, we recommend asking your staff to follow the Training ...
We have had requests from customers who wish to automate the delivery of Lock Codes [https://docs.bookingcenter.com/display/MYPMS/Keys+and+Room+Access+Options] to be sent using Auto Letters, as opposed to Self Checkin. This is usually done to reduce cost...
When using MYCARD EMV devices, your credit card transactions are sent to the device from the BookingCenter software. The device then acts as a mini server connecting and sending the transactions to TSYS/Global Payments to complete your batch settlement. I...
We have a number of articles that can help with exporting data from BookingCenter if you wish to leave our service. The first and most comprehensive is the use the Search Bookings function under the BOOKINGS TAB in the Front Desk. See Search Bookings [h...
The email fields in our Desktop PMS, Channel Manager, and MyPMS systems we support for BOOKINGS, SUPPORT, and BILLING notificartions are intended to be _single_ email addresses only. There are times when customers need these to go to multiple email addr...
If you see a maintenance screen when trying to load a BookingCentrer web page, click FORCE REFRESH on your browser to see if it's a 'stale' page from an older event. Our maintenance messages are normally no more than a few minutes, yet if a 'stale' browse...
When a property participates in a 'Merchant Model' program, the credit card provided with the booking will be issued by the OTA, or merchant, such as Expedia or Booking.com. Thus, you are guaranteed to get paid, but the card will not be the card of the Gu...
There are times when a property must migrate from one MyPMS profile to a new one, usually do to a sale or ownership transfer. Thus, the old property (SiteOld) becomes a new one (SiteNew). The steps to do this are as follows: GET STARTED Contact Bookin...
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