RSS Feed
Knowledgebase : Desktop PMS > Setup, Demo, and General Operations
To make Seasons work correctly, do the following: * Make a list of the Seasons you would like to use, their beginning and ending dates. Write this down somewhere and check to make sure it's correct BEFORE doing data entry into BookingCenter. * Go to...
To use Seasons, open BookingCenter, choose Parameters | System Configurations and click the box 'Use Seasons' and do a Full Upload. Then the Seasonal rate will take effect.
HOW SECURE ARE CREDIT CARD TRANSACTIONS? IS BOOKINGCENTER PCI COMPLIANT? The BookingCenter system is behind our corporate firewall, runs with strict security permissions, and is monitored 24 hours a day, 7 days a week by our staff in Canada, Australia, a...
How do I insert a new season into my existing seasons? To insert a new season into your existing seasons you must be careful not to overlap the seasonal dates. An example would be if you had a summer season from May 1st to Aug 5th. Now you decide to add ...
HOW DO I IMPORT MY GUEST DATABASE INTO BOOKINGCENTER? If you would like you can import your old guest data into the BookingCenter Software. To import guest data please use the CSV form attached (which can be opened in Excel) and edit this file to get you...
In general, if you have a Fri and Sat set as the weekend and a 3 night min LOS, any booking starting on either Fri or Sat will be required to stay 3 nights. If you need to include a Thursday into your weekends then you will need to create a season for e...
How Do I Fix Weird Fonts (type faces) on My Macintosh or Windows PC? Desktop PMS uses the following fonts, and they must be active on your Mac or PC to get the program to look properly. Both ship with each copy of the Windows and Mac OS, but sometimes us...
Static IP Adresses for use in ODB Networks A static LAN IP address must bet set on the Network Manager Mac/PC when using ODB to protect database integrity for multi-user Mac OS X networks. A WAN IP - which is a static IP address given by an ISP for an ...
Availability Screen Will Not Open We have seen a few instances where the Availability calendar does not open on your Desktop PMS. There is a folder that holds temporary info about the calendar, and sometimes the preference folder needs to be deleted. Th...
Problem Connecting to ODB datafile. "Can Not Open File' error. When connecting via Macintosh to a server running ODB, you may receive the following: Opening BookingCenter Desktop on the client OS X, you are asked for the location of the data file...
Error "Too many objects in controller instance" encounted in method There are 2 reasons one may have this error: 1) If you have 100 or more rooms loaded into the Desktop Pro, there is a known bug and you need to update to version 6.16 to fix...
Fatal Error "Could not create subdirectory ...Preferences:MasterObjects" Delete the MasterObjects Preferences folder. When you open PlanBoard for the first time, a folder named MasterObjects Preferences is created on your local hard di...
HOW TO SET UP DIRECT BILLS IN BOOKINGCENTER PRO DESKTOP How to Set up Direct Bills in BookingCenter Pro Desktop Company Account allows one to use the Guest record to be a 'Company Account' record and then bill for those bookinsg associated to that Copa...
CONNECTING VIA ODB FROM AN ERROR If your connection to the ODB server has been lost, it is likely because 1) your network is down 2) your Server has changed its static IP address or 3) the ODB server application is not running on your Server. ...
LEARN HOW TO USE BOOKINGCENTER You can download BookingCenter free for 45 days. During this time we encourage you to play with the many functions of the software program to familiarize yourself with the valuable tools that BookingCenter offers. Our FAQ s...
USER MANUALS FOR BOOKINGCENTER DESKTOP PRO Read the Manuals - the Quick Start Guide and the full BookingCenter Reference Manual. If you look in your BookingCenter directory/folder, you will find the BookingCenter Mac Tutorial.pdf (for Mac) or the Booki...
Where can I find Product Information on BookingCenter products? There are two places to find product information. 1. The Products page http://www.bookingcenter.com/products/index.html 2. The Online Store http://www.bookingcenter.com/store/ When you ...
CHEAT SHEETS FOR DESKTOP PRO If you look in your BookingCenter directory/folder, you will find the BookingCenter Business Process Docs. These are simple "cheat sheet" guides that help the front desk, accounting, and management staff perform common daily ...
Where are Installation Instructions for Upgrading to Version 5? Complete Installation Instructions for Upgrading to Version 5 can be found on http://www.bookingcenter.com/help/install_ver5.html
Microsoft Windows 2000 Professional Edition If you use Microsoft Windows 2000 Professional Edition, upon launching, you may see an error about a missing .dll file called "OMNI2UI.DLL". To see the information in this article applies to: http...
How do I Register My BookingCenter Desktop Software? Register Your BookingCenter Software All BookingCenter software has a datafile. This datafile contains all the information about your property you entered into BookingCenter. DO NOT throw away your ...
How can I find my BookingCenter Site ID and Password? Finding Your Site ID and Password Desktop Pro and Lite: When you Unlocked the BookingCenter software, you entered a Site ID in the Parameters | Company Information screen. You will need this code t...
Installing or Updating BookingCenter in Microsoft Vista With Version 6, when Installing or Updating BookingCenter in Microsoft Vista, some users had an error trying to launch the application. To update your copy of BookingCenter in Microsoft Vista... ...
Booking or Guest Records Don't Advance - Bookings Don't Save There are times when bookings will no longer save. When this happens, look under your Parameters | System Configuration and look to see what number you have the "Next Guest" and 'Nex...
Company and Postal Addresses - Why They May Be Different In the Company Info section on your BookingCenter Desktop, it is VERY important to get the addresses correct. Please go to Parameters | Company Information and click EDIT.  Then, place...
RE-INSTALLING DESKTOP If strange errors on your Mac or Windows PC simply will not go away, then re-installing the program is your best bet. HERE IS HOW: Go to http://downloads.bookingcenter.com [http://downloads.bookingcenter.com] (you will need to k...
Error "Could not find a slot" encountered in method PbResourceGridController, $ControlResponder. This error is caused by a corrupted MasterObjects folder. This may be due to improperly shutting down your computer (power-outage etc) or not clos...
How can I find my datafile on my Mac or PC? Your datafile is a single file on your mac or PC. It is is usually called something like "My Property Lodge.DF1 " (each property names it, so we don't for sure what your particular one is called)...
How do I add a Pet Fee for online bookings for my Desktop PMS? There are 2 ways to add a 'pet fee' to online bookings: 1) Using Per Person Rates. If you want to set the pet fee up to be a per day fee, then setup your system to use the term &...
You can change the passwords used in the Desktop PMS, but please keep in mind that the BookingCenter Desktop's password must 'sync' up to login to the Support Area (http://support.bookingcenter.com/ [http://support.bookingcenter.com/]) and the Members Are...
REINSTALLING DESKTOP AFTER A COMPUTER CRASH Follow these simple instructions to get BookingCenter re-installed and your datafile to load. DOWNLOAD BOOKINGCENTER * Update by logging in to the BookingCenter Downloads Area (http://downloads.bookingcen...
LAUNCHING DESKTOP PRO, YOU GET ASKED FOR 'COMPANY INFORMATION' When launching BookingCenter after performing a backup, we have seen an error where a use will get asked " for 'Company Information" and no data is in your datafile. This is usually due to ...
When I try and print a Sale I receive an error When you add an Item to an Account/Sales attached to a Booking or Group Booking, the printer works fine. But when you try and print a Sales invoice or Receipt for a cash sale (using the 'New Sale appr...
Support for Macintosh Classic and the 'Classic Environment' BookingCenter can no longer support Macintosh Version 4 or 5 of the Desktop PMS for customers who have installation, updating or any OS-related issues. This is because Apple has not ...
Changing System Labels to use terms such as 'Pets', 'Students' in PMS and Online Bookings The actual words used for such terms as 'Guest', 'Room', or 'Children' - in both the PMS and the online Booking En...
Trouble Installation on Mac OS X 10.6 or 10.7 - Snow Leopard and Lion When installing BookingCenter Desktop on SOME new Snow Leopard or Lion Macs (very few, in our tests), BookingCenter Pro may fail when it tries to create the 'scratch' libs wh...
The BookingCenter Desktop and MyPMS software allows you to import Guests from previous management systems or from databases you have kept of past Guests. We provide a sample database file (comma delimited or CSV) for download to prepare your Guest databas...
INSTALLING BOOKINGCENTER PRO Go to http://downloads.bookingcenter.com and download a new version of BookingCenter. You will need to know your Site ID and password to access this area. Also please note. An active support contract is required to downlo...
Can't See the Toolbar menus? Select 'Toolbar Options' to re-set. Some Windows machines default to a setting that does not show any of the menus at the top of the Desktop application. This is a problem, as it's vitally important that...
MERGING DUPLICATE GUEST IDS There is no 'Merge Duplicate Guest' feature inside of the BookingCenter's Desktop Property Management System. One way you can 'clean up' your Guest database is by exporting the Guest database (directions are found here [https:...
BookingCenter is built on a development platform that uses an SDK of the Mac OS X that supports Open Transport - which has been used by Apple since the 1990s to access network functions such as HTTP, FTP, SMTP, etc. Apple removed Open Transport from the C...
Latitude and Longitude - if you upload your property to the Global Booking systems, then you must enter your property's Latitude and Longitude. This will indicate your location by many trael systems and is also used to create a list of Airports in the ...
This sample file - attached here as 'sources.csv' - can be used to import all 'Sources' that a property wishes to use to record the source of each booking. Download, fill it in with your 'Sources' - 'sort order' if the order they will appear in the ...
There times when a user wants to charge an Item and write their own _description_ for the charge at time of entry. Thus, you should set up a MISC Inventory Item to use for this feature. To use the MISC Inventory Items feature Effectively Setup up: 1. MI...
Since OS X Mountain Lion, the Mac defaults to preventing applications from unidentified developers or sources from being launched. You'll discover the message in OS X 10.8 when you try to launch BookingCenter for the first time. You'll get an alert dialog...
Apple consistently tightens up its quarantine provisions (what they call 'Gatekeeper') in order to stop malicious software from being downloaded and installed on a Mac. if you can't open your BookingCenter Desktop Mac OS X download, because of an error (u...
With the release of High Sierra (OS X version 10.13), Apple is no longer distributing the 'Legacy Java' needed to run Desktop PMS. There will be an error presented at launch and you need to click the 'More Info' button to be taken to Apple's web page at: ...
Manage and prepare for OVER bookings from Networks such as OTAs and GDS' All BookingCenter systems have a Room, a Room Type, and Rate called OVER. None of these can be edited or deleted, as the Central Reservation Service uses these to assign any
If a customer request their "Right to be Forgotten", we send them to the Property who _may_ had a booking with them, and that property can remove them, as documented in the Privacy Page below. Thus, the right can be retrieved via the place the Guest made ...