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Knowledgebase : Desktop PMS > Networking Issues
When BookingCenter Desktop gives the message "The ODB Connection could not be made." at start-up, it is usually due to the network being down or the ODB server has stopped running on the server. * If the network is down: Check to see if you can us...
Server and client show different data in availability window. "Phantom" un-clickable bookings appear on client availability window. If the Desktop Server and client show different data in availability window, "Phantom" un-clickable ...
Your server IP address may have changed. Use the _ODB Admin Tool_ to set the new IP address.
ODB error 1259 error returned from x.x.x.x:5913 1259 error returned from x.x.x.x:5913 Unable to open specified segment ( correct IP) system error 2:No such file or directory 2 data file cannot be found Ensure that the datafile is enabled using OD...
Protecting and Repairing the BookingCenter Datafile What could be causing data corruption problems? How can corruption problems be rectified? More often than not, the cause of the corrupted datafile is some network issue. The information contained in...
HOW DO I NETWORK BOOKINGCENTER ON MULTIPLE MACHINES ? Networking BookingCenter on Multiple Machines (for Version 6 and later) BookingCenter works in a networked architecture so that there can be 'clients' and a 'server'. This allows for multiple people...
HOW CAN I TROUBLE SHOOT PROBLEMS WITH UPDATING TO THE INTERNET? We have an article explaining the types of Updates the Desktop PMS offers at: https://support.bookingcenter.com/index.php?/Knowledgebase/Article/View/55 [https://support.bookingcenter.com/in...
Error when executing method...The data files are full. Download the attached file addSegment.lbs from the link below. 1) Quit BookingCenter on all machines on your network 2) Make a backup of your datafile 3) Double -click on the addSegment.lbs fi...
Setting up ODB for Macintosh OS X and Windows Networks Macintosh OSX networks REQUIRE the use of the ODB (Omnis DataBridge) as explained at: http://www.BookingCenter.com/help/network_odb.html. Mac OS7, 8, or 9 users do not need ODB, and instructions for ...
These errors usually occur when the _ODB Admin _data file cannot be found. The most common reasons are: * The server is not powered on. * The IP address of the server has changed. * The ODB server machine must have a static IP address If y...
MOVE YOUR BOOKINGCENTER DATAFILE TO A NEW PC OR MAC Here's how you can move a BookingCenter installation from one Mac / PC to a new one: -> Make sure you know where the BookingCenter datafile (the file with ALL your BookingCenter data on it) you use ...
How do I restart my ODB when its not working (Mac) Open Terminal (It's in Applications->Utilities->Terminal) type in the following commands. 1) cd /Applications/OmnisDataBridge (hit return) 2) ./odb start (hit return) if you're lucky y...
What does the "Mailbox Unavailable" error message mean? When trying to email a booking confirmation letter and an error message states: "mailbox is unavailable", you may not have email access to that particular computer. Please che...
Cannot connect from client machines using ODB ODB requires port 5913 to be opened to incoming connections in order for client machines to connect to the server. If you open port 5913 on the server and client for communications, this will go away.
Some workstations cannot connect when using ODB If only one ODB connection can be established to the same data file or connecting workstations seem to be mutually exclusive (A can only connect when B is not connected or vice versa) then you may have a d...
Connecting to my network over the internet (away from the property) Unless you are connected to the actual property network (ie, you can 'see' the front desk PC via 'network neighborhood' or via Apple's 'Connect to Server�...
Locked out after I change the Lock Code from one of my networked Mac or PCs When a Desktop user purchases two user licenses, they receive 2 Serial Numbers. These numbers are to be entered onto each PC/Mac the Desktop is running, only one per. We have had...
There are times when your BookingCenter Desktop datafile may need to have Utilities run on it to resolve issues. If this occurs, and a Support representative directs you to run these utilities, then here's how you do it: Step 1 - how do you connect to B...
LOCK ICON LOCKS ME OUT WHEN CONNECTING FROM A NETWORKED MAC / PC There are many reasons why one Mac or PC will loose connection to your server where the 'datafile' is stored. Usually it has to do with a problematic network cable, network card, or faulty ...
How do I disable write-behind caching to help prevent data corruption? If you are receiving duplicate bookings or corrupted records when working on a Peer to Peer LAN (Local Area Network), then your network may need the following settings to disable ...
INSUFFICIENT MEMORY AVAILABLE ERROR MESSAGE When opening your BookingCenter Desktop Software, if you get this message: "Quitting Omnis due to unrecoverable error: Insufficient memory available DMFVAL2.cpp:536 " It is recomended that you Re-install your ...