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Knowledgebase : Online Bookings > Problem Bookings
Sometimes a Guest or a Travel Agent uses a credit card that can not be charged for an authorization. When this occurs, you will need to contact either the Guest directly or the Travel Agent who made the booking to get a valid credit card. BookingCenter ...
Any time a double-booking occurs, it is problematic for the Front Desk. These can happen because of online bookings or because of operator error. Please follow the below action plans depending on the source of the problematic booking: 1.) If a double-...
Bookings with Unassigned Rooms Because the MyPMS system allows one to book a 'Room Type' and not assign an actual Room until closer to check in, there can be times when the Tape Chart availability looks off or shows a 0 or -1, etc. This is usually it's ...
When customers use our Payment Gateways (https://www.bookingcenter.com/interfaces-and-modules/mycard/ [https://www.bookingcenter.com/interfaces-and-modules/mycard/]) to charge a deposit via credit card, there are times when the card submitted cannot obtai...
Two frequent questions asked when enrolled in the OTA Contract Rate programs that properties may have are: "Why am I getting double bookings or overbookings?" and "Why are my rates not showing up correctly?" We at BookingCenter strive to avoid any probl...
If you are having issues with the Expedia retail site displaying your Availability, Rates, Inventory (ARI) correctly, please follow the steps outlined below so we may troubleshoot where the disconnect is happening. * If you are searching for your prope...
Manage and prepare for OVER bookings from Networks such as OTAs and GDS' All BookingCenter systems have a Room, a Room Type, and Rate called OVER. None of these can be edited or deleted, as the Central Reservation Service uses these to assign any