Sometimes a Guest or a Travel Agent uses a credit card that can not be
charged for an authorization.
When this occurs, you will need to contact either the Guest directly
or the Travel Agent who made the booking to get a valid credit card.
BookingCenter ...
Any time a double-booking occurs, it is problematic for the Front
Desk. These can happen because of online bookings or because of
operator error.
Please follow the below action plans depending on the source of the
problematic booking:
1.) If a double-...
Bookings with Unassigned Rooms
Because the MyPMS system allows one to book a 'Room Type' and not
assign an actual Room until closer to check in, there can be times
when the Tape Chart availability looks off or shows a 0 or -1, etc.
This is usually it's ...
When customers use our Payment Gateways
(https://www.bookingcenter.com/interfaces-and-modules/mycard/
[https://www.bookingcenter.com/interfaces-and-modules/mycard/]) to
charge a deposit via credit card, there are times when the card
submitted cannot obtai...
Two frequent questions asked when enrolled in the OTA Contract Rate
programs that properties may have are: "Why am I getting double
bookings or overbookings?" and "Why are my rates not showing up
correctly?"
We at BookingCenter strive to avoid any probl...
If you are having issues with the Expedia retail site displaying your
Availability, Rates, Inventory (ARI) correctly, please follow the
steps outlined below so we may troubleshoot where the disconnect is
happening.
* If you are searching for your prope...
Manage and prepare for OVER bookings from Networks such as OTAs and
GDS'
All BookingCenter systems have a Room, a Room Type, and Rate called
OVER. None of these can be edited or deleted, as the Central
Reservation Service uses these to assign any
If you are using the "Reservation request" feature of airbnb, and a
guest made a reservation request prior to making the booking, Airbnb
_holds_ that room availability for 24hrs. This gives the guest a
booking _if they_ confirm within that 24 hour time pe...
Sometimes Booking.com sends a fax or email to you when we can't pick
up the message. These events usually happen due to network congestion
or errors on Booking.com's side. We see them once in awhile, and there
is nothing we can do about this, as Booking.c...
