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If you haven't had a chance to try the new features and enhancements added in 2020, we have put together a list of highlights with links to step-by-step instructions below.
Let us know if you have any questions, we would be happy to help.
New Products and Services
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Kiosk Self Check-in
For properties wanting to supplement - or replace - the Check-in process with a Self-Service option. Our Kiosk Self Check-in Service is multi-lingual and designed for guests look-up and authenticate existing booking(s), ‘dip/tap’ credit cards for authorizations or full payment, book availableroom(s), and deliver unique room entry instructions. Complete integration with MyPMS gives you control over each kiosk with customized templates, specific Room and Rate allocations, payment options, policies and messaging. LEARN MORE |
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Mobile Housekeeping App
For properties wanting to supplement - or replace - the Check-in process with a Self-Service option. Our Kiosk Self Check-in Service is multi-lingual and designed for guests look-up and authenticate existing booking(s), ‘dip/tap’ credit cards for authorizations or full payment, book availableroom(s), and deliver unique room entry instructions. Complete integration with MyPMS gives you control over each kiosk with customized templates, specific Room and Rate allocations, payment options, policies and messaging. LEARN MORE |
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Contactless Payments & MyCard EMV - Swipe/Dip/Tap
The Self Check-in process can now automate payments according to policies you establish, letting you offer a mix of payment options from authorization or full payment to swipe/dip/tap at an EMV Terminal. LEARN MORE |
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Keyless Door Locks
For properties wanting to supplement - or replace - the Check-in process with a Self-Service option. Our Kiosk Self Check-in Service is multi-lingual and designed for guests look-up and authenticate existing booking(s), ‘dip/tap’ credit cards for authorizations or full payment, book availableroom(s), and deliver unique room entry instructions. Complete integration with MyPMS gives you control over each kiosk with customized templates, specific Room and Rate allocations, payment options, policies and messaging. LEARN MORE |
NEW Self Check-in Features
- "Suppressed Rates" Agent: This Agent will be used to manage the Payment Policy and Gateway used in bookings via an Agent set as 'suppressed rates'. For example, if you participate in Expedia Collect (Expedia collects money from the Guest and provides a virtual 'Expedia Credit Card' to cover Room +Taxes). Suppressed Rates Agents include the following features at Self Check-in:
- MyBooking Hidden Rates: Rates will be hidden in MyBooking at Check-in
- NEW Suppressed Rates Esign Default Letter: We have added a new Esign Letter specially used for Suppressed Rate Agents at Self Check-in. See Default Letters
- Require Incidental Credit Cards for Suppressed Rate Self Check ins: This new feature allows you to force guests to enter a credit card for incidentals at Self Check-in See General Settings
- Self Check-in Communication Timing: The "Communication" setting is used to control the START TIME of the Email and/ SMS sent to the guest. See General Settings
NEW Booking Engine Features
- Room Types Availability Calendar on Templates 01 and 03 : If you currently use our "Availability Calendar" Booking Engine (Template 03 or 04) on your Website, you can easily enable the new Room Type Availability Search with 'sold out' dates. Go to SETUP | SETTINGS | BOOKING ENGINE SETTINGS and set "Show Room Type Calendars" to Yes.
- Inventory Item/Add-ons "View Details" and Image Slideshow: We have added a "View Details" Pop-out window with an extended description and image slideshow to the Add-on Items on the Booking Engine. See Inventory Item Images
- Package Rate Image Slideshow - New Image Slideshow: The Package Rate "View Details" Pop-out now displays an image slideshow. See Packages Images
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Ask "# Guests" on "Check Availability": You can now enable or disable the "# Guests" field when a guest checks availability. To change this setting, see Booking Engine Settings
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Max Guest Icon: The "Select Room" page now displays the Maximum # of Guests for each Room Type. Add Room Type
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“Restrictions” Message": The "Restrictions Message" has been moved below the Check Availability selector and added to the "Select Rooms" Page. To enable the "Restrictions Message" see Booking Engine Settings. To enter a "Restrictions Message", see Marketing And Policies
Learn how to customize your Booking Engine
NEW Front Desk, Payment and Report Features
- Automatic Night Audit - Set Time: If you are using Automatic Night Audit, you can now set the time when Night Audit occurs. To set the Automatic Night Audit time, go to General Settings.
- Automatic Credit Card Pre-Authorization: When set to Automatic, then Night Audit looks for all bookings that are due to arrive on the date selected and pre-authorizes the bookings using the credit card set in the Guarantee by (Requires Traditional MyCard)
- Flat Rate Deposit: Set a Flat Rate Deposit for things like a cleaning fee or Resort Fee. Learn how to set the Guarantee Policy for your property. See Marketing And Policies
- NEW! Pace Report: A 'business' point in time comparing to the same range last year, used as a sales analysis of your future occupancy, ADR, REVPAR, arrivals, etc. See Pace Report
- Future Arrivals Report: This Report is used to view all future arrivals with Folio Balance and Folio 'Projected Income' fields in order to identify which bookings may need financial follow-up. The report can be run for up to a year, and as few as a single day. See Future Arrival Reports
- Automated Daily Manager's Reports: Schedule daily delivery of the "Manager", "Occupancy" and "Revenue" Reports to a primary email and cc email if needed. See Automated Reports
NEW Owners & Agent Features
- Agents and Owner's Email and Mobile # are now available for using a 'default' letter (email and/or SMS) to send automatically Booking Details.
- Automatic Booking Confirmation Email and/or SMS Letters: Send customized Booking Confirmation Letters to Owner's and Agents. See Default Letters
- Cancel Button in Owners Area: We have added the ability for an Owner to cancel a booking in the Owner Login Area Learn more
- Unique Policies for Agents: Set unique policies for each agent, see Agent Types
NEW Letters & Merge Fields
- NEW Letter Types: For use with the Kiosk, Agents and Owners as automatic Booking Confirmation Letters described above. See Default Letters
- Automated Confirmation Email/SMS customized for a Room Type and/or Guest Type: Automatically send a customized Booking Confirmation Letter for a specific Room Type and/or Guest Type. Learn more about Auto Confirmation Letters
- New Merge Fields for Email and SMS Letters, see Merge Fields
- Remote Access Lock codes
- eSign Suppressed Rates Default Letter
- Owner Details
- "Suppressed Rates" eSign Signature URL
- Letters Setup: New Headings and longer Subject Line for all email letters. See Letters Setup
- "Show in MyPMS": You now have the ability to select which letters appear in the drop down list in the Letters Tab of each booking. See Letters Setup
VIDEOS AND WEBINARS
See a complete, detailed list of new features and enhancements at Year in Review 2020
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