Posted by Erica Johnson on 22 Mar 2019 11:34 AM

MyPMS Major Release Scheduled

Sunday, March 24, 2019 at 10:00 PM PST (Pacific Time)

Spring is here in the Northern Hemisphere and we are off to some great beginnings.  We are excited to announce the next release of MyPMS on Sunday, March 24, 2019 at 10:00 PM PST (Pacific Time).

This release brings major enhancements to the booking process in MyPMS, better integration with MyGuest, a new Self Check-in feature for automating operations,  SMS Messaging support, eSign Digital Document Signing, TripAdvisor InstantBooking, and others.

After the release on Sunday, we will send you details and instructions on how to get started with the new enhancements and services.

The estimated down time is longer than normal - 2 hours (120 minutes). During this time, the following services will be offline and not available, so please plan accordingly.

  • MyPMS customers please take note: This downtime WILL affect your Property Management System, as the system will NOT be available during this period. North America and European customers, please schedule your Night Audit accordingly, and be sure to print out all necessary reports (we recommend any non-arrived guests to have their Registration Letters printed, for example) before 10 PM PDT (California Time) Sunday night. Southern hemisphere customers should consider printing Folios for departing check-outs, as this may impact your ‘check out’ hours.
  • Desktop Property Management System updates will not work.
  • The Booking Engine (what we sometimes refer to as the ‘Request Server’) will be unavailable during this time.
  • Credit card processing via MyCard and AuthorizeNet will be unavailable during this time.
  • GDS/OTA updating and booking retrievals will cease during this time, but activity that occurs on these sites will continue and will be sent to you when the system is restored.

A reminder of the scheduled downtime will be posted for all MyPMS Users on the Front Desk in the "System Messages" area prior to service interruption. We appreciate your understanding of this inconvenience, and are here to answer any questions at: and +1-707-874-3922.

REMINDER: After a MyPMS new software release, it is a good idea to clear your website browser cache. Typically, browser cache issues can affect the ability of MyPMS to perform certain tasks which can be easily fixed by clearing the cache in your browsers. See Clear Browser Cache

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