Knowledgebase: Email and SMS Messaging
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What do I do if I can't receive email from BookingCenter?
Posted by Jesse Chieppa on 09 Jan 2008 03:57 PM
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What do I do if I can't receive email from BookingCenter?Please follow these steps to fix the problem(s). Here are five different options you can use to deduce the issue and continue receiving notification of new bookings. 1.Create a free email account (such as with www.Hotmail.com, www.Yahoo.com, or www.Gmail.com) and use the field for 'CC:" bookings to see if this solves the problem. You can set this in the Members Area at: https://members.bookingcenter.com/site_property_info.phtml and in the Parameters | Internet Configurations in the Desktop PMS). Often times, by CCing the booking confirmation to an outside third party account, you can quickly tell that the issue is RECEIVING the emails, not that BookingCenter is not SENDING emails. When this is proven, then you can work with your ISP or email manger and make sure that all *.BookingCenter.com emails are allowed through your filters. 2.Create a free email account (such as with www.Hotmail.com, www.Yahoo.com, or www.Gmail.com) for confirmation/Update notice emails and then have that account forward these emails to you. 3. Enable the SMS Notification Module With this method you would be using mobile and web services - not email. To activate this feature call BookingCenter Sales at +1-707-874-3922 x 201 or email sales@BookingCenter.com 4. Create an email/fax account with EFax or other service that faxes emails and use that as confirm email address. 5.Work with your ISP (Internet Service Provider) to allow BookingCenter emails to be received. We recommend having your ISP white list the entire *@bookingcenter.com domain, however if that is impossible we recommend white listing the following email addresses: admin@bookingcenter.com bookings@bookingcenter.com bookadmin@bookingcenter.com support@bookingcenter.com tickets@bookingcenter.com If you need individual help, please consider the appropriate Support plan and we will help you in any way possible. | |
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