Reports: Resolving Problems WIth Reports That TSYS is not Settling to Customer's Merchant Account
Posted by Jeff Tweddale on 17 Mar 2012 10:22 AM
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It's possible that the processor may be someone other than TSYS, so that Merchant is Front End (aka FE) only on TSYS with Global/First Data/Nashville/etc as their Backend (aka BE). IF we are getting Auths but there is no settlement then there might be deduction required. What Client Ops Mgr can deduce for you is:
What we need to do is put the TSYS team and the merchant account company together. Let the FE and BE resolve it. They will issue Trouble Tix to get solution - but we may need to bring them together through this process. | |
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