Reports: Single payment posts multiple transactions in Batch Report
Posted by Jesse Chieppa on 29 Apr 2011 12:16 PM

I posted a single payment.  Why do I see it as multiple transactions on the Batch Report?

This can occur when you are posting a payment to a credit card on file that has an existing authorization and the payment exceeds the authorization amount.When that happens the system has to gain a secondary differential authorization to cover the gap.

When you settle credit cards, you will see it has settled as two separate transactions as the dollar value corresponds to the authorizations on the manage credit card screen.

However, as long as all the transactions are within the same batch, most card holders will show it as a single total transaction on the guest's statement.

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