Knowledgebase : MyPMS > GDS and OTA Channels
The Global Distribution System (GDS) is an international,
interconnected network of traditional travel agents and online travel
agent (OTA) websites. Because the traditional GDS systems are only a
fraction of the ways people research and book travel these...
TO CANCEL A BOOKING FROM MY WEBSITE
When a booking comes from your website or any other
non-commissionable sales channel, then follow the instructions below
for cancelling.
If a booking is an OTA or GDS booking, and needs to be canceled or
modified, fo...
OTA (Online Travel Agent) Contract Rate programs are direct contracts
between your property and a mass internet travel agent such as
Booking.com, Hotwire, Expedia, and Priceline, as well as dozens of
others. This direct contract enables you to build a per...
Customers will come to you from one of four places:
* New bookings will come through your property's marketing efforts.
Visitors to your website will click a 'Book It' or 'Check
Availability' button to make and confirm their booking. We enable your
we...
ONLINE BOOKING CANCELLATIONS AND FEES (WEBSITE, GDS OR OTA CHANNELS)
Any booking made outside your property, or via your website, through
the GDS or OTA Channels, are considered the primary travel
relationship (or channel) between the guest and that GDS/...
BookingCenter gives you the flexibility to allocate special rates,
rooms, and number of rooms to each specific agent. This is especially
helpful when off-setting some costs that come with certain agents.
RATE LOADING FOR AGENTS (ALSO KNOWN AS CHANNELS):...
Any time a double-booking occurs, it is problematic for the Front
Desk. These can happen because of online bookings or because of
operator error.
Please follow the below action plans depending on the source of the
problematic booking:
1.) If a double-...
WHAT IS THE BEST WAY TO CANCEL, MODIFY, OR 'NO SHOW' A GDS OR OTA
BOOKING?
*
If a guest contacts you directly to modify or cancel a future
reservation, please direct them to make the modification or
cancellation with the agent they created the booking...
The on-line travel business is a very dynamic and continually
evolving. Currently, there are four chief criteria to gain visible
placement and improve your exposure; however, nothing is ever
guaranteed. The very complex 'algorithms' that determine your
pl...
Exterior images/pictures of the property only show on Orbitz and
Expedia for those properties participating in the Orbitz Saver Program
or the equivalent Expedia NetRate Program. The Orbitz Saver Program is
the Orbitz 'NetRate' Program.
Details to part...
WHAT AM I SUPPOSED TO DO WHEN I UPDATE MY PROPERTY’S INFORMATION
(ROOMS, RATES, POLICY, MARKETING INFORMATION, IMAGES, ETC)?
The Global Booking Network has a 'real time' link to BookingCenter
with respect to your rates and availability calendar. Un...
When BookingCenter saves a booking, we also save detailed tax
information when booked via the Booking Engine. We break out and show
the guests the taxes to be paid, according to the tax settings. This
is done regardless of whether the property is set to '...
HOW TO DETERMINE WHAT SOURCE GENERATED A BOOKING: WEBSITE, GDS
NETWORK, OTACONTRACTRATE, NEGOTIATED RATE, IN-HOUSE PROMOTIONS?
Because bookings come from BookingCenter form numerous places, it can
be hard to differentiate between different types of booki...
It is not uncommon for a customer who is switching to BookingCenter to
already use another company's Channel Manager to connect to an OTA
Contract Rate, such as Booking.com or Expedia.
To avoid disruptions or problems, you will have to inform your Marke...
All GDS booking will have a similar confirmation number. Something
like 9M519LP2AN1W (a mix of letters and numbers). The GDS entity that
makes the booking usually has no reference to this booking number and
instead reference their own internally created b...
Webinar Recording - May 6, 2014
Take control of Agent Allocations and maximize online distribution in
your MyPMS system. Learn how to setup your agents and allocations to
make managing online bookings easy. Perfect for new users or those of
you who may ...
WEBINAR RECORDING - JULY 9, 2014
TAKE THE NEXT STEP IN GLOBAL DISTRIBUTION. GET MORE OUT OF YOUR OTA
CHANNELS!
The BookingCenter Contract Rates Program facilitates a direct
connection for preferred placement on major OTA search engines like
Booking.co...
If you have joined the GDS Network, but you are finding that your GDS
bookings may not be populating as much as you would like them to be,
here are a few tips:
1.) Make your GDS profile more descriptive, exact, well-rounded. Make
sure to describe your r...
WHY IS THERE A DISCREPANCY BETWEEN THE RESERVATIONS CREATED TIME AS
DISPLAYEDIN MYPMS AND THEBOOKING.COM EXTRANET?
If you are a Booking.com OTA Contract Rate property that is
interfacing with BookingCenter's PMS software, you may see that there
is a dis...
OTA CONTRACT RATES: HOW TO MANAGE BOOKINGS MADE PRIOR TO YOUR CURRENT
OTA CONNECTION
When property adds an interface to a connection, this for all
intensive purposes is considered a brand new connection. This is true
when you add BookingCenter as your i...
There are many questions around minimum length of stay (minLOS)
requirements and how this works within the product and the various
distribution channels. This often stems from the key difference
between a "stay through" minimum length of stay and an "arri...
Currently SynXis does not support restrictions via derived rates.
Rates from BookingCenter to SynXis for derived rates will correctly
display, but not restrictions (Closed to Arrival, minimum length of
stay, closed flag).
For example, if you are sending...
We offer a full host of online distribution connections and programs.
Boost your online marketing strategy with GDS Distribuiton, OTA
Connections, and Meta Search.
Offer unique rates and availability to multiple online channels with
our Channel Manager ...
Manage and prepare for OVER bookings from Networks such as OTAs and
GDS'
All BookingCenter systems have a Room, a Room Type, and Rate called
OVER. None of these can be edited or deleted, as the Central
Reservation Service uses these to assign any
If you are using the "Reservation request" feature of airbnb, and a
guest made a reservation request prior to making the booking, Airbnb
_holds_ that room availability for 24hrs. This gives the guest a
booking _if they_ confirm within that 24 hour time pe...
With the COVID reality, a number of properties are utilizing the Out
of Order (OOO) functionality to space out guests and rooms.
BookingCenter sends all OOO updates to all sites, but please note that
what may appear to be an overbooking for a room set as ...
Booking.com has a feature called 'auto replenish'. With the
auto-replenishment feature is set to Yes (or activated), when a
reservation is canceled in Booking.com, the canceled room or unit
immediately becomes available. We do not recommend having this fe...
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